Leader, Service Partner Management – EMEA, APAC

4 semanas atrás

Brasil Ciena Tempo inteiro
Overview

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

As the Leader of Field Service Partner Ecosystem, you will report directly to the Vice President, Customer Operations. You will be responsible for managing and developing a globally distributed team and an extensive network of field service partners across EMEA, APAC, and Subsea regions. You will play a critical role in driving performance, cost efficiency, and customer satisfaction through a scalable partner ecosystem.

Responsibilities
  • Leading and developing an international team of 8 members, aligning objectives to business strategies.
  • Managing a $50M+ services budget and overseeing performance of ~25 geographically distributed partners.
  • Designing and executing partner-based field service solutions, including installation and commissioning of telecom networks.
  • Owning the end-to-end service partner lifecycle from identification to steady-state delivery.
  • Establishing and managing KPIs to drive quality, agility, cost-efficiency, and high customer satisfaction.
  • Collaborating with regional and global internal stakeholders—including technical, legal, procurement, and SPLM teams—to align partner scope, commercial terms, and performance expectations.
Must Haves
  • Education: University degree or equivalent certification in Engineering, Business, Operations Management, or a related field.
  • Experience: Minimum 15 years of progressive leadership experience in global technology or telecommunications organizations.
  • Technical/Professional Skills:
    • In-depth knowledge of telecom services, including deployment, maintenance, and managed services.
    • Proven experience in field operations and services management.
    • Strong commercial and contractual negotiation skills.
    • Experience leading cross-functional teams and complex, global initiatives.
    • Proven track record of managing KPIs and exceeding performance targets.
    • High proficiency in Microsoft Excel, Word, PowerPoint, and project planning tools.
Assets
  • Experience in business process optimization and change management.
  • Strategic thinking with a history of financial and operational excellence.
  • Strong stakeholder management and the ability to build collaborative relationships across cultures and geographies.
  • Project management certification or demonstrated experience in managing large-scale initiatives.
  • Ability to work effectively under pressure, handling competing priorities with resilience.
  • Commitment to fostering diversity, equity, inclusion, and team engagement.

#LI-SG1

Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.


#J-18808-Ljbffr

  • Leader, Americas Partner Sales

    4 semanas atrás

    Brasil Remote Jobs Tempo inteiro

    DescriptionSplunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that...

  • EMEA Regional Compliance Lead

    4 semanas atrás

    Brasil IDEXX Tempo inteiro

    What You Will Be Doing:You will serve as the Compliance Lead for the EMEA region, reporting directly to the Head of Global Regional Compliance.You will partner closely with global compliance and legal colleagues while building strong relationships with business and functional stakeholders.You will act as a strategic business partner, developing a deep...

  • Partner Sales Director

    3 semanas atrás

    Brasil Workiva Tempo inteiro

    OverviewThe Partner Sales Director - EMEA FSI is a driving force in the establishment, growth, and GTM strategy within Workiva for the Financial Services sector. The Director will leverage their experience to identify and establish new partnership opportunities, optimise existing partner relationships, and develop offerings and accelerators, while driving...

  • Human Resources Business Partner Intern

    2 semanas atrás

    Brasil Temu Tempo inteiro

    HR Business Partner Job Responsibilities 1.Partner with business leaders to align HR strategies with business goals, ensuring effective workforce planning and execution. 2.Drive organizational development initiatives, with an initial focus on end-to-end recruitment across diverse roles. 3.Build and maintain effective communication channels by engaging...

  • Partner Delivery Manager

    3 semanas atrás

    Brasil Feedzai Tempo inteiro

    Overview Lead Recruiter for Customer Success @ Feedzai. Feedzai is the world's first RiskOps platform for financial risk management and a market leader in cloud-based risk management powered by machine learning and artificial intelligence. Feedzai protects trillions of dollars and enhances customer experience for everyday users while maintaining privacy....

  • Human Resources Business Partner

    3 semanas atrás

    Brasil BairesDev Tempo inteiro

    OverviewAt BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.When you apply for this...

  • Human Resources Business Partner

    2 semanas atrás

    Brasil Temu Tempo inteiro

    HR Business Partner Job Responsibilities 1.Support business leaders in aligning HR strategies with business goals, and develop effective workforce planning and execution. 2.Participate in organizational development initiatives, with an initial focus on end-to-end recruitment across diverse roles. 3.Maintain effective communication channels by engaging...

  • Human Resources Business Partner

    4 semanas atrás

    Brasil BairesDev Tempo inteiro

    Human Resources Business Partner (HRBP) - Remote WorkJoin to apply for the Human Resources Business Partner (HRBP) - Remote Work role at BairesDevHuman Resources Business Partner (HRBP) - Remote Work1 day ago Be among the first 25 applicantsJoin to apply for the Human Resources Business Partner (HRBP) - Remote Work role at BairesDevAt BairesDev, we've been...

  • Senior National Partner Director

    4 semanas atrás

    Brasil Paychex Tempo inteiro

    OverviewThe Senior National Partner Director is responsible for developing partnerships with key national brokerage firms as well as managing sales and marketing opportunities with third party technology partners within the health and retirement industries. They will provide support to Channel Partnership Directors, Senior Financial Advisor Director, Sales...

  • Sr HR Business Partner, Product

    3 semanas atrás

    Brasil Angi Tempo inteiro

    OverviewAt Angi, we've had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.Angi at a glance:A new homeowner turns to Angi every secondOur network has 150,000+ skilled pros in 50+ service...