Customer Experience and Outreach Coordinator
Há 1 mês
Job Description:
We are looking for a dynamic and versatile Customer Experience and Outreach Coordinator to join our team. As a key member, you will play a crucial role in ensuring a positive customer experience and expanding our outreach efforts.
Responsibilities:
Customer Experience:
- Address user queries and concerns through various communication channels (email, chat, social media).
- Provide timely and effective resolutions to customer issues, fostering a positive and supportive user experience.
- Collaborate with internal teams to continuously improve customer support processes.
- Craft engaging and informative messages for users and influencers, maintaining a consistent brand voice.
- Collaborate with the marketing team to align messaging with overall brand and campaign strategies.
Outreach and Influencer Engagement:
- Plan and execute messaging-based campaigns to enhance user engagement and brand visibility.
- Identify and connect with influencers in the industry to promote our products/services.
- Develop and maintain relationships with influencers to maximize outreach and brand advocacy.
Analytics and Reporting:
- Track and analyze customer interactions and outreach campaigns, providing insights for continuous improvement.
- Monitor user feedback and adjust outreach strategies accordingly.
Requirements:
- Experience in customer support or a related field.
- Strong communication skills in English in both written and verbal formats.
- Familiarity with influencer outreach strategies and social media platforms.
- Ability to adapt to a fast-paced environment and handle multiple responsibilities.
- Proficient in basic analytics tools and reporting.
- Should be open for frequent communications with the team.
- Remote work experience is a plus
Preferred Qualifications:
- Experience in executing messaging-based campaigns.
- Knowledge of customer support tools and platforms.
- Familiarity with influencer marketing trends.
Compensation- 200-500 USD
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