Customer Success Manager
2 semanas atrás
**A little bit about us**:
We are Belvo, an open finance API platform with the bold vision of democratizing access to financial services in Latin America. We enable any financial innovator to access and interpret financial data - as well as initiate payments from their end-users accounts. We’re turning the messy complexities of the Latin American financial ecosystem into a modern set of tools to access and interpret data and move money in a seamless and secure way.
We’re a highly-technical, passionate, and driven team. We are more than 150 people, our team currently represents 26 nationalities and we have offices in São Paulo, Mexico City, and Barcelona - while a large portion of us works remotely.
We are tackling a very stimulating problem: connecting fintech innovators with legacy financial infrastructure. We strive to go beyond the limits of what is possible today and to do so in an elegant and developer-first way.
Since starting our adventure in May 2019, we have raised $56m from the leading VC investors globally.
You can read more about our company here and about our team and culture here. Also, head to our blog for more news about what we’re building and how we work.
**About the team**:
- We work in cross-functional, autonomous teams. We follow continuous delivery best practices executed on top of a modern technology stack.
- Our products are built for developers, by developers. Technological excellence is at the heart of what we do.
- We are pragmatic and customer-focused. We strive to find the right set of trade-offs in order to validate our hypothesis as early as possible, iterating on our products based on customer feedback.
- We communicate transparently. We do weekly all-hands where we get together to discuss company performance and goals.
- We are a flexible international team focused on creating cool stuff. Some of us prefer to work together in one of our offices and others prefer remote. For us, there's no difference as long as you have an excellent internet connection and are able to overlap with the team from 4pm on, CEST timezone.
- Also, we are backed by some of the leading investors in Silicon Valley and Latin America, including Founders Fund, Kaszek Ventures, and YCombinator.
**Your opportunity**:
- Own the relationship with Brazilian customers at various stages of their lifecycle post-close, including: launch, post-launch, adoption, renewal and expansion
- Master Belvo’s product and platform and be an expert resource on Belvo's current and future product offerings
- Guide Belvo's customers in achieving maximum possible value by gaining a deep knowledge of their use cases and helping them implement Open Finance and Payments solutions that best meet their needs
- Monitor and manage the long-term health of the customers in the portfolio by identifying and preempting areas of risk or concern, including via usage and satisfaction metrics
- Engage with Product and Engineering teams to incorporate and prioritize customer feedback, and inform the roadmap
- Develop account plans for key customers with customer-specific goals and drive them forward with the collaboration and support of the rest of the Belvo team
**This position may be for you if**:
- You have 5+ years of work experience in a customer success or account management role that requires deep product knowledge, ideally for a technical and complex product at a SaaS or developer-tool / API company
- You have a strong ability to empathize with others and can facilitate professional conversations and outcomes with customers and internal teams
- You build solid, trusted relationships with various customers roles, from developers to Executives, and know how to deep dive into their requests to understand their underlying needs
- You are excited to become an expert on Belvo's product as well as a variety of customer use cases that require Open Finance solutions across Latin America
- You are eager to increase your knowledge of finance, fintech and technology in Latin America
- You are logical, data driven, analytical and have experience solving problems in elegant and efficient ways
- You are adaptable, enjoy fast-paced environments and ready to manage multiple customers under tight deadlines;
- You show high attention to detail and methodical in how you work
- You have international experience and thrive in a multicultural environment
- Your written and verbal communication skills are excellent
- You have at least +7 years of working experience with the Brazilian market and speak Portuguese fluently
- You have good spoken and written English.
**Amazing if**:
- Familiarity with Fintech, Open Banking and payments regulation in Brazil
- Experience working with highly technical customers
- Fluency in Spanish.
**Our process steps**:
At Belvo every hire is so important to us, that we share the decision to hire as a team.
- People team chat
- Take-home challenge
- Challenge presentation
- Team fit chat
- Meet the founders
**O
-
Customer Success Manager
Há 2 dias
São Paulo, Brasil Obras Online Tempo inteiroDescrição da vaga:. Cargo: Customer Success Manager (PLENO ou SÊNIOR). Modalidade de contratação: PJ. Local de trabalho: 100% Home OfficeNecessário:.
-
Customer Success Account Manager
Há 1 mês
Sao Paulo, Brasil Microsoft Tempo inteiroMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...
-
Customer Success Manager Analyst
Há 1 mês
Sao Paulo, Brasil G4 Educação Tempo inteiro"Somos o _**_G4 Educação_**_, somos A Evolução da Escola de Negócios’’_ - O G4 é o lugar onde as pessoas trabalham duro para fazer do Brasil o país da prosperidade. O lugar que já gerou centenas de milhares de novos empregos por meio de seus alunos e que vai gerar pelo menos 1 milhão até 2030. Encaramos o empreendedorismo como a maior...
-
Customer Success Manager
Há 1 mês
Sao Paulo, Brasil CS Academy Tempo inteiro**Ser agente transformador na carreira das pessoas através da educação customer centric, é o nosso propósito.** Já traçamos um plano para chegar lá e temos dado grandes passos em direção a esse ousado desafio, mas precisamos de bons talentos para irmos ainda mais longe. Vem com a gente? **Nosso Desafio** Queremos dar autonomia e visão de...
-
Enterprise Customer Success Manager
1 semana atrás
São Paulo, Brasil InEvent Tempo inteiroABOUT INEVEN T InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...
-
Enterprise Customer Success Manager
1 semana atrás
São Paulo, Brasil InEvent Tempo inteiroABOUT INEVEN T InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...
-
Manager, Customer Success
2 semanas atrás
São Paulo, Brasil MongoDB Tempo inteiroMongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program out of Austin, Dallas or Atlanta. You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your team will be working directly with our customers, and you’ll help develop an outstanding program in one of...
-
Customer Success Analyst
Há 1 mês
Sao Paulo, Brasil Satellitus Tempo inteiroCustomer Success Manager (CSM) é o profissional que realiza o atendimento das empresas clientes e as orienta no uso do produto ou serviço. É mais comum nas empresas de software por assinatura (SaaS), que têm mais resultados se os clientes usam mais e melhor o software, evitando cancelamentos. **O que você vai fazer?** - Analisar a saúde da carteira; -...
-
Customer Success Manager, Americas
4 semanas atrás
Sao Paulo, Brasil Xsolla Tempo inteiroXsolla is a global leader in video game e-commerce, providing comprehensive solutions to game developers and publishers. Our mission is to empower creators by simplifying global distribution, marketing, and monetization, fostering the success of the gaming industry. We are seeking a dynamic and results-driven Customer Success Manager to join our global team...
-
Customer Success Manager
4 semanas atrás
São Paulo, Brasil AppsFlyer Tempo inteiroWhat you'll do: Become an in-house expert in AppsFlyer’s product - both business and technical use cases and stay up-to-date on product releases and new features Use your understanding of the AppsFlyer product to quickly identify, escalate, and solve complex technical problems Build deep business relationships by continually WOW-ing our customers through...
-
Customer Success Manager
2 semanas atrás
São Paulo, Brasil Curv Group LLC Tempo inteiroCustomer Success RepresentativeReady to dive into a world of innovation and make waves in customer success? We design, manufacture, and distribute groundbreaking products globally, and as we continue to grow, we're on the lookout for motivated individuals to join our vibrant team!About Us:With headquarters in Miami and Chicago, USA, we're not just a company;...
-
Customer Success Account Mgmt
Há 1 mês
Sao Paulo, Brasil Microsoft Tempo inteiroMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...
-
Customer Success Manager- Latam
Há 1 mês
Sao Paulo, Brasil WebEngage Tempo inteiro**About Us**: - WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. One of the - ** hottest global SaaS companies**, we’ve been recognized by G2 as a - **Marketing Automation Leader in Asia 2021.** - The platform helps brands...
-
Customer Success Manager
2 semanas atrás
São Paulo, Brasil o9 Solutions, Inc. Tempo inteiroBe part of something revolutionaryWe have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce...
-
Customer Success
Há 5 dias
São Paulo, Brasil trampos Tempo inteiroDescription: Se você está por aqui, já conhece a trampos. Todos os dias trabalhamos para proporcionar o encontro de 1 milhão profissionais à mais de 14.000 empresas parceiras. Prezamos por um ambiente colaborativo e acolhedor, com pessoas que amem construir uma ótima experiência para todos os envolvidos.E para nos ajudar com esta missão, estamos...
-
Customer Success Account Mgmt
4 semanas atrás
Sao Paulo, Brasil Microsoft Tempo inteiroOverview Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where...
-
Customer Success Account Mgmt
4 semanas atrás
Sao Paulo, Brasil Microsoft Tempo inteiroOverview Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where...
-
Customer Success Executive
3 semanas atrás
Sao Paulo, Brasil Actum Lab North America Inc. Tempo inteiro**Customer Success Executive (Remote)** Floori is looking for a customer-oriented, empathetic, and driven individual to join our team as a Customer Success Representative. In this crucial role, you'll act as the key point of contact for our customers, fostering strong relationships, understanding customer goals, and enabling them to maximize their return on...
-
Analista de Customer Success
Há 1 mês
Sao Paulo, Brasil Grupo Virtus Tempo inteiroVaga: Analista de CS - Customer Success Estamos em busca de um Analista de CS - Customer Success para se juntar à nossa equipe! Se você é apaixonado por ajudar os clientes a alcançar seus objetivos e tem habilidades excepcionais de comunicação, esta pode ser a oportunidade perfeita para você. **Responsabilidades**: - Gerenciar e manter...
-
Customer Success
Há 1 mês
Sao Paulo, Brasil FOX HUMAN CAPITAL Tempo inteiroO Customer Success Analyst tem como missão estabelecer um excelente relacionamento com - RH das empresas, provendo um atendimento próximo, consultivo e proativo. Ao mesmo tempo, tem um papel crucial para apoiar nossos assessorados de outplacement na sua recolocação profissional, aproximando-o de oportunidades. Se você possui um perfil dinâmico,...