Product Stewardship Customer Support Specialist

5 meses atrás

Sao Paulo, Brasil Dow Tempo inteiro

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

Our purpose

Join a team that’s passionate about partnership. With careers at Dow, we take time to explore questions and talk to each other. We love to learn. Our people are driven by limitless curiosity.

We are an innovative, customer centric, inclusive, and sustainable materials science company.
- Employing 36,500 individuals
- Across 109 manufacturing sites
- In over 31 countries

Our

portfolio of products and solutions

include:
- Plastics: With new technology trends, our plastic additives can be experienced in many everyday items including vinyl, blow-molding bottles, film, rigid containers, PVC plastics, siding, decks and rails, foam pipes and profile formulations, window frames and high-efficiency lubricants.- Industrial intermediates: As the product of a reaction that is beneficial when used as a precursor chemical for another product, industrial intermediates can take on many shapes and forms. Ours are used in home comfort and appliance, building and construction, adhesives and lubricants, and more.- Coatings: Whether it’s a water-based coating or solvent-based coating, a thin film is deposited on materials to enhance specific properties such as enhanced performance, durability, aesthetics, and sustainability.We make

diversity and inclusion

a priority—because sharing our perspectives and building on each other’s ideas will drive innovation. Could you imagine yourself in a place like this?

Dow is looking for a Product Stewardship Customer Support Specialist to handle North America and Latin America customers’ inquiries for Dow Consumer Solutions Business in the Product Stewardship function. The person would be based in the following location: Sao Paulo, Brazil

Dow Consumer Solutions combines complementary products, technologies, and solutions to enable faster growth in many key end-use markets, including home care, personal care, food, automotive, electronics and construction. We are focused on accelerating innovation of new hybrid molecular solutions that incorporate both silicone and organic chemistries.

We work closely with our customers to understand and identify consumer needs in our diverse range of markets. Our goal is to help our customers achieve differentiation through innovative materials and value-added products.

Core Responsibilities:
- As part of a global team, manages business-specific EH&S customer inquiries within timelines given in Customer Experience (Cx) framework- Develop and use appropriate documentation to answer requests. Work with members for the extended EH&S organization in a defined escalation process.- First point of contact for the regional commercial and TS&D organizations for EH&S inquiries.- Representing Dow and Dow's EH&S function in direct contact with customers- Develop a basic knowledge of new and changing product EH&S regulations, including country-specific regulations.- Develop enough product knowledge to assess products against regulations.- Work with the process leader or manager and other stakeholders (product stewards) on process improvements.

Required Qualifications:
- Bachelor or Master Degree in Chemistry, Engineering or other Science degree. Science degrees are highly preferred, others are considered- Practical experience in the industry- Strong customer focus- Good Communication Skills (English + Portuguese)

Preferred Qualification- Spanish language- Previous experience working with chemical products assessment- SAP, MS-Office knowledge

IMPORTANT:
- We do not offer domestic or international relocation assistance for Dow jobs like this position.- Do not forget to attach your resume in english.

Benefits - What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.
- Competitive

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