Duty Manager
6 meses atrás
**Responsabilidades**:
- Liderar as equipes de Alimentos e Bebidas e limpeza para manutenção do salão de alimentos.
- Supervisionar o dia a dia das operações para oferecer um alto nível de serviço para os nossos clientes consistentemente.
- Monitorar e garantir a qualidade dos alimentos, serviços dos clientes, higiene e limpeza para alcançar a satisfação total do cliente e atender aos padrões da empresa.
- Tarefas administrativas do cargo incluem escalas de funcionários e responsabilidades do cargo.
- Resolver/ dar suporte aos problemas de ordem pessoal da equipe, seleção/contratação de novos funcionários e realizar as avaliações de desempenho de seu staff.
- Contribuir com ideias e desenvolver programas inovadores para aumentar a satisfação do cliente.
- Preparar vários relatórios de negócio e da operação e inerentes ao cargo.
- Rever os procedimentos de trabalho e os problemas operacionais, a fim de determinar formas de melhorar os serviços, desempenho e segurança.
- Co-organizar e direcionar programas de treinamento de pessoal com o departamento de RH, sendo pessoas chaves para treinamento on the job training.
- Supervisionar na operação de recepcionar os passageiros (clientes).
- Realizar o serviço de check-in.
- Fornecer informações aos questionamentos, dúvidas dos clientes.
- Supervisionar no atendimento aos clientes no Bar dos Lounges, servindo drinks, café e derivados.
- Cobrir os intervalos da equipe de Agentes de Atendimento e do salão conforme necessidade.
- Realizar o inventário de utensílios dos lounges.
- Circular pelo lounge para detectar irregularidades de manutenção, limpeza e operacional relatando imediatamente a gerência e preenchendo adequadamente a planilha de ordens de serviço e o DMR.
- Conduzir o briefing diário.
- Coordenar o andamento das atividades do lounge de acordo com os horários de pico ou não, garantindo a excelência de atendimento dos passageiros, fornecendo a toda equipe de salão, cozinha e etc., informações que impactem a operação caso sejam recebidas na recepção ou através de algum agente externo.
- Supervisionar o preenchimento do DMR.
**Requisitos**:
- Experiência anterior na função de pelo menos 5 anos
- Fácil acesso a Ilha do Governador
- Inglês Fluente
Tipo de vaga: Tempo integral, Efetivo CLT
Salário: R$4.000,00 - R$5.000,00 por mês
**Benefícios**:
- Assistência médica
- Auxílio-combustível
- Seguro de vida
- Vale-alimentação
- Vale-transporte
Horário de trabalho:
- Turno de 8 horas
Tipos de pagamento adicional:
- 13º salário
- Hora extra
**Experiência**:
- Gerente (preferencial)
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