Support Analyst

Há 4 dias


São Paulo, Brasil Cognizant Tempo inteiro

**Job Title**

Salesforce Support Analyst

**Who We Are**

**Job Summary**

**Responsibilities**
- Implement and manage Salesforce Approval Processes to streamline business workflows.
- Integrate Salesforce with external systems using Salesforce API and Salesforce Apex Integration.
- Design and develop custom solutions using Salesforce Apex Development and Salesforce Lightning Pages.
- Configure and customize Salesforce CPQ to meet business requirements.
- Perform administrative tasks in Salesforce including user management security settings and data management.
- Collaborate with cross-functional teams to gather and analyze business requirements.
- Stay updated with the latest Salesforce features and best practices.
- Participate in code reviews and provide constructive feedback to peers.
- Document technical specifications and user guides for developed solutions.
- Contribute to the continuous improvement of development processes and standards.

**Qualifications**
- Salesforce admin and configuration on basic modules like Sales cloud, Service cloud.
- Experience in Apex, workflows, Flows, approval process, Lightning components is required
- Salesforce basic troubleshooting techniques
- Salesforce best practices and industry standards
- Readiness to work on AMS project
- Good English communication (written and verbal)

**Secondary Skills (Value add/ preferred )**
- Experience on modules like Experience and Marketing cloud

**Certifications Required**
- Salesforce Certified Administrator Salesforce Certified Platform Developer I

**Why Cognizant?**
- A career in one of the largest and fastest growing IT services providers worldwide.
- Ongoing support and funding with training and development plans.
- A highly competitive benefits and salary package.
- Opportunity to work for leading global companies.



  • Socorro, São Paulo, Estado de São Paulo, Brasil Decision Group Tempo inteiro

    Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: >3 Years'Knowlegde and experience below are required: - English proficiency: Intermediate - 3 years of minimum experience as Infrastructure Analyst Coordinating IT partners and Vendors. Infrastructure support in Disaster Recovery, Vlan...

  • Support Analyst

    3 meses atrás


    São Paulo, SP, Brasil Cognizant Tempo inteiro

    **Support Analyst L3** **Who We Are** **What You’ll Do** As a Support Analyst L3, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered. **Key Responsibilities** - Strong UNIX env with experience regular expressions, file management, scripting (Shell, Perl,...


  • Socorro, São Paulo, Estado de São Paulo, Brasil Decision group Tempo inteiro

    Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: >3 Years'Knowlegde and experience below are required: - English proficiency: Intermediate - 3 years of minimum experience as Infrastructure Analyst Coordinating IT partners and Vendors. Infrastructure support in Disaster Recovery, Vlan...

  • IT Support Analyst

    3 meses atrás


    São Paulo, SP, Brasil Cognizant Tempo inteiro

    **IT Support Analyst** **Who We Are** **What You’ll Do** As an IT Support Analyst, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered. **Key Responsibilities** - Talking via audio/video-conferences with users and suppliers in the local language to understand the...


  • São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...

  • Desktop Support Analyst

    2 semanas atrás


    São Paulo, Brasil Cognizant Tempo inteiro

    **Desktop Support Analyst - SJC/SP** **Who We Are** **What You’ll Do** As a Desktop Support Analyst, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered. **Key Responsibilities** - Provide physical access to suppliers on demand to site/communication rooms -...

  • Support Analyst

    2 meses atrás


    São Paulo, SP, Brasil Mitel Tempo inteiro

    At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. Overview: Acting as a technical support analyst for MS Teams Room and...

  • IT Support Analyst

    7 meses atrás


    Sao Paulo, Brasil Progression3 Tempo inteiro

    On behalf of our client in Piracicaba, Progression3 is in search of an IT Support Analyst for a permanent role. As a **Service Desk Analyst, **your **Key Responsabilities** include: - Primary contact for answering, evaluating, and prioritizing Service Desk requests for assistance from users experiencing problems with hardware, software, networking, and...

  • Product Support Analyst

    3 meses atrás


    São Paulo, SP, Brasil Infor Tempo inteiro

    General information- Country - Brazil - City - Sao Paulo - Job ID - 42176 - Department - Customer Support - Experience Level - ASSOCIATE - Employment Status - FULL_TIME - Workplace Type - Hybrid - Description & Requirements- A Day In The Life Typically Includes: - Keep customers informed of how and when problems are resolved with focus on retention and...


  • São Paulo, Brasil OMP Belgium Tempo inteiro

    As an Application Support Analyst, you solve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.You are responsible for:Making your customers’ day by providing solutions for the challenging problems they experience.Taking...

  • Analyst, Partner Support

    2 meses atrás


    São Paulo, Brasil EPIP Tempo inteiro

    Luminate doesn’t just make grants; we build partnerships with our grantees. We form trust-based relationships with organisations who share our aspirations for impact, we learn about their goals and obstacles, and we offer them “beyond-the-grant" support. We believe that more effective organisations deliver greater impact, and we believe we have a role to...


  • São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...


  • São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...


  • São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...


  • São Paulo, Brasil OMP Tempo inteiro

    Your challenge "> Your team As our new Application Support Analyst, you’ll be part of the Customer Services team. Customer Services watches over business continuity. Our team solves issues before they turn into problems and ensures flawless maintenance and upgrades. Thanks to our hotline user support, documentation, and long-term application...

  • Field Support Analyst

    2 meses atrás


    São José Dos Pinhais, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...


  • São Paulo, Brasil OMP Belgium Tempo inteiro

    As an Application Support Analyst, yousolve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge. You are responsible for: Making your customers’ day byproviding solutions for the challenging problems they experience. Taking...

  • Application Support Analyst

    3 semanas atrás


    São Paulo, Brasil Cognizant Tempo inteiro

    Who We Are Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at: Application Support Analyst What you’ll do As an Application Support Analyst, you will work...

  • Business Support Management

    2 semanas atrás


    São Paulo, Brasil buscojobs Brasil Tempo inteiro

    This job is with JPMorganChase, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.As a Business Support Analyst, you will serve as a partner to the CIB businesses across a variety of administrative and control related functions, working closely with...


  • São Paulo, Brazil, BR Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...