Customer Service Excellence
3 semanas atrás
Profissional com foco em Customer Service e vai trabalhar COE LATAM de Customer Service e Distribution, sendo responsável pelas atividades conectadas à gestão de atendimento de clientes da região, atuando como focal point para as iniciativas conectadas com a área.
Vai atuar com gestão de portifólio, harmonização de processos, melhoria contínua, gestão de comunidade, definição de capabilities, treinamento, entre outros;
Responsável também por buscar tendências e alternativas no mercado que suportem a construção da área como diferencial competitivo.
**Responsabilidades e atribuições**
- Harmonização de Processos e Sistema de Atendimento ao Cliente | Entender o processo de Atendimento ao Cliente existente nos países LATAM para melhor harmonizar os processos, ferramentas e sistemas existentes. Implementar globalmente diretrizes de Excelência de Serviço na região para moldar o melhor da categoria. Organização de atendimento ao cliente;
- Compartilhar as boas práticas | Ficar atento às últimas tendências, planejar as melhores práticas para capturar e compartilhar as melhores práticas em Atendimento ao Cliente com equipes globais e regionais;
- Melhoria Contínua dos Processos de Atendimento ao Cliente | Coordenar equipes de atendimento ao cliente, visando captura dos principais issues, conduzindo/suportando a definição da a causa raiz. Analisar e desenvolver soluções potenciais para melhoria contínua e readequar os processos de atendimento ao cliente em toda a LATAM;
- Excelência na execução | Assegurar a excelência na execução e o cumprimento dos processos de atendimento ao cliente de acordo com o desenho do processo;
- Criar e Liderar a Comunidade de Especialistas em Customer Service | Engajar as Equipes de Atendimento ao Cliente LATAM participando de equipes especializadas para compartilhar desafios e boas práticas. Habilitar um atendimento ao cliente eficiente gestão e compartilhamento do conhecimento por meio de fóruns, reuniões ou seminários
- Gestão de mudanças | Habilitar estratégias de gerenciamento de mudanças para a implementação do processo de negócios To Be
- Gestão da Treinamentos | Liderar o treinamento das equipes nos novos processos e novas tecnologias
**Requisitos e qualificações**
- Bacharel em Administração de Empresas, Agronomia, Engenharia, entre outros. MBA Desejavel;
- Competências Chave | Colaboração, Orientação para Resultados, Mentalidade Inovadora; Foco no Cliente;
- Fortes habilidades analíticas, de pensamento crítico e de resolução de problemas;
- Gestao de Projetos de Conhecimento de Gestão de Mudanças (desejavel);
- Experiência no Agro e no Varejo (desejavel);
- Sólidos conhecimentos em Customer Service;
- Inglês Avançado
**Informações adicionais**
Nós chegamos ao Brasil em 2018 e já estamos construindo uma empresa que ninguém tinha imaginado antes no mundo agro**:a maior e melhor plataforma de soluções agrícolas do Brasil.
E como estamos fazendo isso? Servindo ao agricultor, colocando o nosso cliente no centro de tudo o que a gente faz. Estamos criando um ecossistema de soluções integradas para atender a toda jornada do agricultor em seus desafios no campo. Mais do que produtos, a gente oferece acesso a serviços técnicos e financeiros, conhecimento e até treinamentos em práticas agrícolas sustentáveis. Tudo o que nosso cliente quer e precisa, de forma próxima, acessível e conveniente.
Com o potencial agrícola de um país como o Brasil, já imaginou a revolução que você pode protagonizar aqui na Nutrien? Sem contar as infinitas oportunidades de crescer e aprender na prática em um ambiente colaborativo, com um time autêntico e pra lá de gente boa, que valoriza as diferenças e é cheio de energia para fazer acontecer.
**Então, está esperando o quê? Vem crescer seu mundo, vem ser Nutrien
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