Customer Service Excellence

3 semanas atrás


Sao Paulo, Brasil Nutrien Soluções Agrícolas Tempo inteiro

Profissional com foco em Customer Service e vai trabalhar COE LATAM de Customer Service e Distribution, sendo responsável pelas atividades conectadas à gestão de atendimento de clientes da região, atuando como focal point para as iniciativas conectadas com a área.

Vai atuar com gestão de portifólio, harmonização de processos, melhoria contínua, gestão de comunidade, definição de capabilities, treinamento, entre outros;
Responsável também por buscar tendências e alternativas no mercado que suportem a construção da área como diferencial competitivo.

**Responsabilidades e atribuições**
- Harmonização de Processos e Sistema de Atendimento ao Cliente | Entender o processo de Atendimento ao Cliente existente nos países LATAM para melhor harmonizar os processos, ferramentas e sistemas existentes. Implementar globalmente diretrizes de Excelência de Serviço na região para moldar o melhor da categoria. Organização de atendimento ao cliente;
- Compartilhar as boas práticas | Ficar atento às últimas tendências, planejar as melhores práticas para capturar e compartilhar as melhores práticas em Atendimento ao Cliente com equipes globais e regionais;
- Melhoria Contínua dos Processos de Atendimento ao Cliente | Coordenar equipes de atendimento ao cliente, visando captura dos principais issues, conduzindo/suportando a definição da a causa raiz. Analisar e desenvolver soluções potenciais para melhoria contínua e readequar os processos de atendimento ao cliente em toda a LATAM;
- Excelência na execução | Assegurar a excelência na execução e o cumprimento dos processos de atendimento ao cliente de acordo com o desenho do processo;
- Criar e Liderar a Comunidade de Especialistas em Customer Service | Engajar as Equipes de Atendimento ao Cliente LATAM participando de equipes especializadas para compartilhar desafios e boas práticas. Habilitar um atendimento ao cliente eficiente gestão e compartilhamento do conhecimento por meio de fóruns, reuniões ou seminários
- Gestão de mudanças | Habilitar estratégias de gerenciamento de mudanças para a implementação do processo de negócios To Be
- Gestão da Treinamentos | Liderar o treinamento das equipes nos novos processos e novas tecnologias

**Requisitos e qualificações**
- Bacharel em Administração de Empresas, Agronomia, Engenharia, entre outros. MBA Desejavel;
- Competências Chave | Colaboração, Orientação para Resultados, Mentalidade Inovadora; Foco no Cliente;
- Fortes habilidades analíticas, de pensamento crítico e de resolução de problemas;
- Gestao de Projetos de Conhecimento de Gestão de Mudanças (desejavel);
- Experiência no Agro e no Varejo (desejavel);
- Sólidos conhecimentos em Customer Service;
- Inglês Avançado

**Informações adicionais**

Nós chegamos ao Brasil em 2018 e já estamos construindo uma empresa que ninguém tinha imaginado antes no mundo agro**:a maior e melhor plataforma de soluções agrícolas do Brasil.
E como estamos fazendo isso? Servindo ao agricultor, colocando o nosso cliente no centro de tudo o que a gente faz. Estamos criando um ecossistema de soluções integradas para atender a toda jornada do agricultor em seus desafios no campo. Mais do que produtos, a gente oferece acesso a serviços técnicos e financeiros, conhecimento e até treinamentos em práticas agrícolas sustentáveis. Tudo o que nosso cliente quer e precisa, de forma próxima, acessível e conveniente.

Com o potencial agrícola de um país como o Brasil, já imaginou a revolução que você pode protagonizar aqui na Nutrien? Sem contar as infinitas oportunidades de crescer e aprender na prática em um ambiente colaborativo, com um time autêntico e pra lá de gente boa, que valoriza as diferenças e é cheio de energia para fazer acontecer.

**Então, está esperando o quê? Vem crescer seu mundo, vem ser Nutrien


  • Service Excellence Analyst

    4 semanas atrás


    São Paulo, Brasil Ten Lifestyle Group Tempo inteiro

    Want to be part of the Member Experience team?As a Service Excellence Analyst, you will be responsible for analyzing and evaluating the quality of our

  • Customer Service

    4 semanas atrás


    Sao Paulo, Brasil Londora Nail Boutique Tempo inteiro

    Job outline: Growth path: - Ability to live in the UK if we work together for longer than 3 years by providing you with an employment visa. - Managerial training and position available **Responsibilities**: - Provide exceptional customer service by answering incoming calls and responding to customer inquiries - Assist customers with product information,...


  • Sao Paulo, Brasil FINDME TECNOLOGIA LTDA Tempo inteiro

    A FindMe está revolucionando o mercado de segurança e facilities da América Latina, através da transformação digital de suas operações. Nessa revolução, acreditamos que o sucesso dos clientes com a nossa plataforma e serviços é fundamental. Dessa forma, temos nos dedicado fortemente no acompanhamento e intervenção em toda a jornada do cliente...

  • Service Excellence Analyst

    2 semanas atrás


    São Paulo, Brasil Ten Lifestyle Group Tempo inteiro

    Want to be part of the Member Experience team?As a Service Excellence Analyst, you will be responsible for analyzing and evaluating the quality of our service delivery to members. You'll work alongside the Training, Customer Services and Operations teams to ensure we consistently improve in line with corporate requirements as well as our vision of becoming...


  • Sao Paulo, Brasil Dow Tempo inteiro

    At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem...

  • Service Excellence Analyst

    4 semanas atrás


    São Paulo, São Paulo, Estado de São Paulo, Brasil Ten Lifestyle Group Tempo inteiro

    Want to be part of the Member Experience team?As a Service Excellence Analyst, you will be responsible for analyzing and evaluating the quality of our service delivery to members. You'll work alongside the Training, Customer Services and Operations teams to ensure we consistently improve in line with corporate requirements as well as our vision of...


  • Sao Paulo, Brasil ProSpur Tempo inteiro

    **Job Summary** - Willingness to work mainly US shifts. - Prior Customer service Experience is preferably - Ability to multitask and work with multiple tools in order to provide the best resolution - Functional knowledge of using CRM solution and MS Excel - Domain knowledge of US Customer Service, preferably Travel industry - Sales/Retention/Tech experience...

  • Service Excellence Analyst

    4 semanas atrás


    São Paulo, Brasil Ten Lifestyle Group Tempo inteiro

    Want to be part of the Member Experience team?As a Service Excellence Analyst, you will be responsible for analyzing and evaluating the quality of our service delivery to members. You'll work alongside the Training, Customer Services and Operations teams to ensure we consistently improve in line with corporate requirements as well as our vision of becoming...

  • Service Excellence Analyst

    4 semanas atrás


    São Paulo, Brasil Ten Lifestyle Group Tempo inteiro

    Want to be part of the Member Experience team?As a Service Excellence Analyst, you will be responsible for analyzing and evaluating the quality of our service delivery to members. You'll work alongside the Training, Customer Services and Operations teams to ensure we consistently improve in line with corporate requirements as well as our vision of becoming...


  • São Paulo, Brasil Ten Lifestyle Group Tempo inteiro

    Want to be part of the Member Experience team? As a Service Excellence Analyst, you will be responsible for analyzing and evaluating the quality of our service delivery to members. You'll work alongside the Training, Customer Services and Operations teams to ensure we consistently improve in line with corporate requirements as well as our vision of...

  • Customer Service

    Há 1 mês


    Sao Paulo, Brasil ComexBCN Trading Co Ltd Tempo inteiro

    Virtual customer care professional We care a lot about the good service of our customers, so this position is one of the essential positions in our company. We have all the training necessary for you to perform the best possible service. In addition, during your service hours, you may be asked for help in other areas of the...

  • Service Excellence Analyst

    4 semanas atrás


    São Paulo, SP, Brasil Ten Lifestyle Group Tempo inteiro

    Want to be part of the Member Experience team? As a Service Excellence Analyst, you will be responsible for analyzing and evaluating the quality of our service delivery to members. You'll work alongside the Training, Customer Services and Operations teams to ensure we consistently improve in line with corporate requirements as well as our vision of...

  • Service Excellence Analyst

    4 semanas atrás


    São Paulo, SP, Brasil Ten Lifestyle Group Tempo inteiro

    Want to be part of the Member Experience team? As a Service Excellence Analyst, you will be responsible for analyzing and evaluating the quality of our service delivery to members. You'll work alongside the Training, Customer Services and Operations teams to ensure we consistently improve in line with corporate requirements as well as our vision of...

  • Customer Support

    Há 1 mês


    Sao Paulo, Brasil SmallWorld FS Tempo inteiro

    Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes. Our employees are as diverse as our customer base and we value the sharing of skillsets and...


  • Sao Paulo, Brasil Stryker Tempo inteiro

    **Who we want** - ** Detail-oriented process improvers.** Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize, and automate. - ** Self-directed initiators.** People who take ownership of their work and need no encouragement to drive productivity, change, and results. - **...

  • Customer Service Manager

    4 semanas atrás


    Sao Paulo, Brasil Orange Business Tempo inteiro

    **About the role**: To have overall responsibility for Quality of Service and Customer satisfaction for all implemented Orange Business Services in-sourced and outsourced services and solutions on assigned customer(s). (measure service provided against defined Service Level Agreements). To be the customer’s primary point of contact within Orange Business...


  • Sao Paulo, Brasil Wego Chemical Group Inc. Tempo inteiro

    Wego Chemical Group is an international importer, supplier, and distributor of chemicals and raw materials. We are an established player in the international commercial chemical markets, providing companies in the developed world with supply chain solutions emanating from around the world, primarily the Far East. Our team has been operating for over 45...


  • Sao Paulo, Brasil TD SYNNEX Tempo inteiro

    TD SYNNEX connects the world with the power of technology. Our end-to-end portfolio of products, services and solutions, highly specialized skills, and expertise in next-generation technologies enable channel partners to bring to market the products and solutions the world needs to connect, grow and advance. TD SYNNEX is ranked No. 83 on the Fortune 500®...


  • Sao Paulo, Brasil TE Connectivity Tempo inteiro

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...


  • Sao Paulo, Brasil Danone Tempo inteiro

    About the job Nosso time está em busca de um **Analista de Customer Service JR **para atuar na área de Gestão de Informação, célula de Customer Service em São Paulo. Para isso, suas principais contribuições serão: - Preparação e envio dos reports de Customer Service relacionados a carteira de pedidos de vendas, indicadores de nível de serviço,...