Customer Service Analyst

2 semanas atrás


Sao Paulo, Brasil FINDME TECNOLOGIA LTDA Tempo inteiro

A FindMe está revolucionando o mercado de segurança e facilities da América Latina, através da transformação digital de suas operações.

Nessa revolução, acreditamos que o sucesso dos clientes com a nossa plataforma e serviços é fundamental. Dessa forma, temos nos dedicado fortemente no acompanhamento e intervenção em toda a jornada do cliente com a FindMe.

Como pilar do Sucesso do Cliente, temos o Serviço ao Cliente para atender todas as dúvidas e apoiá-lo para alcançar o sucesso em cada ponto de contato conosco em sua jornada de transformação. Dessa forma, estamos buscando um(a) Customer Service Analyst.

O Customer Service Analyst é uma peça fundamental para a entrega de nossa solução e a experiência no atendimento aos nossos clientes com a FindMe. Ele(a) deve garantir o bom uso da ferramenta e os resultados operacionais de nossos clientes, em contato direto com a sua equipe operacional. Para isso, sua jornada de aprendizado será focada nas operações de nossos clientes, customer success, service e experience.

**Requisitos e Qualificações**:

- Habilidades com comunicação oral e escrita;
- Didática e capacidade investigativa;
- Domínio de smartphone Android;
- Domínio de computador Windows;
- Habilidades com G-Suite;
- Habilidades com atendimento, experiência e sucesso do cliente;
- Facilidade com o manuseio de sistemas e tecnologias;
- Experiência com atendimento ao cliente.

**Desejável**:

- Habilidades com análise de dados;
- Habilidades básicas em metodologias ágeis;
- Experiência em empresas Saas;
- Experiência na área de Customer Success ou Customer Experience;



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