Customer Service Representative
6 meses atrás
At EverBee, we believe that everyone deserves the opportunity to pursue their passions and live life on their own terms. We are committed to making global e-commerce accessible and simpler for everyone around the world -- and using it as a force for good in families and communities. We are firm believers that with unwavering commitment and determination, anyone can achieve success.
Our software suite is designed to help e-commerce sellers succeed by providing them with a platform of software tools to grow their businesses.
We are committed to providing a user-friendly and intuitive platform that empowers our users to achieve their goals and create a better life for themselves and their families.
EverBee is currently trusted by 100,000+ users around the globe - and we're just getting started.
**Do the following 3 points describe you?**
- You're motivated, hungry, and truly care about the work you do and the people you impact.
- You get obsessed with improving things and talking about the future
- You're NOT interested in "work life balance", rather, you want to LEARN faster, be challenged more -- you're more interested in "integrating" your life with your work. Work you can be passionate about.
**Responsibilities**:
- Resolve customer complaints and issues in a timely and satisfactory manner
- Maintain customer satisfaction by providing accurate and useful information
- Provide first-level technical support for customer inquiries and issues
- Document customer interactions
- Collaborating with internal teams to ensure a seamless customer experience
- Help and interact with our community through Social Media and others
**Requirements**:
- Proven experience in customer service
- Strong communication and interpersonal skills
- You can speak, read and write in English (advanced)
- The ability to work autonomously and drive your performance and development is essential in this role.
- Team player who can jump in and support the team on a variety of topics and tasks.
- Crazy about self-development, reflective, and open to challenges.
- Technical aptitude and ability to troubleshoot software issues
- Strong interest in learning and understanding the e-commerce industry
- Required to work **evenings, weekends, and holidays, as well as "on-call" on a rotational basis**:
- Experience selling on **Etsy** (or other e-commerce experience) is a strong plus.
**Our location**:We are a remote-first team. We work from Turkey, The Philippines, The Netherlands, Brazil, India, among other places.
We offer a competitive salary, a dynamic work environment, and opportunities for growth and development. If you're passionate about helping customers and have the skills we're looking for, we want to hear from you
**Job Type**: Part-time
Part-time hours: 20 per week
**Salary**: R$1,500.00 - R$2,500.00 per month
Idioma:
- Inglês (obrigatório)
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