![360 BPO APOIO ADMINISTRATIVO](https://media.trabajo.org/img/noimg.jpg)
Customer Experience
Há 4 dias
Analista de Customer Experience
- Realizar pesquisas e análises de feedback de clientes para obter insights e criar estratégias de melhorias contínuas na experiência do cliente;
- Identificar e solucionar problemas relacionados à experiência do cliente, garantindo a satisfação e fidelidade;
- Criar e implementar programas de treinamento para os colaboradores, visando garantir um atendimento de qualidade e alinhado com a cultura da empresa;
- Monitorar e avaliar os indicadores de desempenho relacionados à experiência do cliente, propondo ações corretivas quando necessário;
- Desenvolver e manter um relacionamento próximo com os clientes, buscando entender suas necessidades, expectativas e garantindo a resolução eficaz de problemas;
- Participar de projetos relacionados à melhoria da experiência do cliente, atuando como representante dos interesses dos clientes.
- Graduação completa em Administração, Marketing, Comunicação ou áreas relacionadas;
- Experiência na área de Customer Experience, preferencialmente em empresas de médio ou grande porte;
- Conhecimento em metodologias de pesquisa de mercado e análise de feedback de clientes;
- Habilidades analíticas para identificar tendências e oportunidades de melhoria na experiência do cliente;
- Excelente comunicação verbal e escrita;
- Proatividade, capacidade de trabalhar em equipe e de liderar projetos;
- Conhecimento em ferramentas de CRM e sistemas de gestão de relacionamento com o cliente (CRM).
- Contrato de trabalho CLT - Presencial;
- Vale-refeição R$30,00 ao dia trabalhado;
- Vale-transporte ou Aux. Combustível R$400,00 por mês;
- Horario comercial: Segunda-feira a sexta-feira.
-
Customer Experience
2 semanas atrás
Natal, Rio Grande do Norte, Brasil 360 BPO APOIO ADMINISTRATIVO Tempo inteiroAnalista de Customer Experience Realizar pesquisas e análises de feedback de clientes para obter insights e criar estratégias de melhorias contínuas na experiência do cliente; Identificar e solucionar problemas relacionados à experiência do cliente, garantindo a satisfação e fidelidade; Criar e implementar programas de treinamento para os...
-
Customer service
2 semanas atrás
Natal, Rio Grande do Norte, Brasil Carpediem Homes Tempo inteiroA maior administradora de imóvel de temporada do Nordeste Cuidamos dos melhores imóveis. Plugue o seu #VivaOSeuMomentoA Carpediem Homes é uma administradora especializada em imóveis de temporada. Nosso propósito é usar tecnologia na intermediação de locação de imóveis de temporada para simplificar a administração das propriedades pelos seus...
-
Customer Relations Officer
2 semanas atrás
Natal, Rio Grande do Norte, Brasil Varsity College Tempo inteiroDirect Reporting Line:Senior Customer Relations OfficerVarsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...
-
Cx Specialist
2 semanas atrás
Natal, Rio Grande do Norte, Brasil The Unlimited Tempo inteiroWe're on the hunt for a CX Specialist to dive deep into the pulse of our dynamic user base, deciphering their desires, and not just meet but surpass their expectations. Be the driving force steering the entire business towards a tech-infused future, ensuring every team is not just aligned but driven to deliver on our brand strategy.Your mission:Craft a...
-
Customer service
2 meses atrás
Natal, Brasil Netvagas Tempo inteiroFluent EnglishGood understanding of systems and technology useGraduation in progress (preferred)Previous experience with Customer Success or Customer ServiceSome day-to-day examples of this work:Provide help to operational team at Carpediem Homes;Preventive, predictive and reactive maintenance schedules;Confirmation of guest data;Response to questions...
-
Head Cs e Cx
3 semanas atrás
Natal, Brasil Discovery Tempo inteiro**Oportunidade Imperdível: Junte-se a Nossa Equipe como Gestor de Customer Success e Customer Experience (CS/CX)!** Você é apaixonado por criar experiências excepcionais para os clientes e deseja liderar uma equipe dinâmica em um ambiente inovador? Temos a vaga perfeita para você como Gestor de Customer Success e Customer Experience (CS/CX) em nossa...
-
Customer service
1 semana atrás
Natal, Brasil Carpediem Homes Tempo inteiroA maior administradora de imóvel de temporada do Nordeste Cuidamos dos melhores imóveis. Plugue o seu! #VivaOSeuMomento A Carpediem Homes é uma administradora especializada em imóveis de temporada. Nosso propósito é usar tecnologia na intermediação de locação de imóveis de temporada para simplificar a administração das propriedades pelos...
-
Customer Service Consultant: Digital X12
2 semanas atrás
Natal, Rio Grande do Norte, Brasil Hollywoodbets Tempo inteiroBeing a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint,...
-
Debtors/Creditors Clerk
2 semanas atrás
Natal, Rio Grande do Norte, Brasil Pedros Chicken Tempo inteiroDUTIES AND RESPONSIBILITIES:Daily Sales order listingsProcessing of customer and suppliers invoices at correct price and qtyPrepare and submit DC Accounts on Hold registerPrepare weekly POD file and prepayment listing for reviewRun customer statements per Pedros SOPAssist with customer and supplier queries REQUIREMENTS:1-3 Years experience in a similar...
-
Customer Service
3 semanas atrás
Natal, Brasil Carpediem Homes Tempo inteiroThis position is mandatory for applicants who are fluent in English. The daily routine of the Customer Support position is to anticipate problems, it is one of the most important functions in our organization, it is what guarantees that we will receive good marks in our evaluations. The purpose of this position is to ensure that the guest has their...
-
Head Cs e Cx
2 semanas atrás
Natal, Rio Grande do Norte, Brasil Discovery Tempo inteiroOportunidade Imperdível: Junte-se a Nossa Equipe como Gestor de Customer Success e Customer Experience (CS/CX)Você é apaixonado por criar experiências excepcionais para os clientes e deseja liderar uma equipe dinâmica em um ambiente inovador? Temos a vaga perfeita para você como Gestor de Customer Success e Customer Experience (CS/CX) em nossa...
-
Customer Service Consultant: Withdrawals
2 semanas atrás
Natal, Rio Grande do Norte, Brasil Hollywoodbets Tempo inteiroBeing a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint,...
-
General Manager
4 semanas atrás
Natal, Brasil MTN Nigeria Tempo inteiroMission/ Core purpose of the Job: To lead the regional strategy and oversee all activities related to the region maintaining a focus on revenue growth, innovation efficiency and operational excellence. This position is responsible for driving and overseeing the operational initiatives from the ‘regional cluster’ that are aimed at achieving efficiencies...
-
General Manager
2 semanas atrás
Natal, Rio Grande do Norte, Brasil MTN Nigeria Tempo inteiroMission/ Core purpose of the Job:To lead the regional strategy and oversee all activities related to the region maintaining a focus on revenue growth, innovation efficiency and operational excellence. This position is responsible for driving and overseeing the operational initiatives from the 'regional cluster' that are aimed at achieving efficiencies within...
-
Event Planner/event Manager
3 semanas atrás
Natal, Brasil Cozymeal Tempo inteiroDiscover. Savor. Connect. Welcome to the chef's table. Cozymeal is the leading global marketplace featuring the best culinary experiences and products, including top-rated cooking classes, private chef experiences, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more! Consumers and companies alike use...
-
Financial Accountant
3 semanas atrás
Natal, Brasil Hewitt Colenbrander Recruitment Tempo inteiro**Technical Competencies & Experience**: - Minimum of 7 years of experience in a related field. - 3 years of experience in a managerial or supervisory role. - Experience with ERP systems, particularly Navision. - Excellent computer skills and proficiency in spreadsheet packages. - Compile the annual budget in collaboration with the Finance Manager. -...
-
Food Service Assistant
2 semanas atrás
Natal, Rio Grande do Norte, Brasil Empact Group Tempo inteiroThe Main Purpose of the jobTo perform a variety of tasks associated with food production, front of house services and any general support required with regard to all Health & Safety and Food Safety regulations.Education and Experience required:Working experience in Hospitality Industry is essentialMatric essentialCustomer service experience is an...
-
Marketer (Timber) Twk Agri Howick, Kwazulu-Natal
2 semanas atrás
Natal, Rio Grande do Norte, Brasil Info Desk Tempo inteiroMarketer (Timber)TWK AgriHowick, KwaZulu-NatalPermanentClosing Date 28 June 2024Job Details Division Timber Minimum experience Associate Company primary industry Agriculture Job functional area Marketing Job Description TWK Agri has the following vacancy available: Marketer (Timber) within the Timber Division, Southern Kwa-Zulu Natal.Responsibilities and...
-
Waiter/waitress - Germany/austria with Visa
3 semanas atrás
Natal, Brasil Space Talents - Your Career Abroad Tempo inteiroWe work with renowned and upscale restaurants dedicated to providing exceptional culinary experiences. We are currently seeking friendly and customer-oriented individuals to join our dynamic teams as waiter/waitress. Our jobs are on-site in Germany and Austria and require willingness to relocate. We offer full visa sponsorship and relocation...
-
Manager - Area Manager.commercial Operations Sa
3 semanas atrás
Natal, Brasil MTN Nigeria Tempo inteiroKey Performance Areas: Strategic Input and Aligment - Provide input into regional Sales and Distribution strategy in line with the overarching business goals, ensuring that MTN maintains and improves its leadership positioning Operations Managememet and Development - Develop area operational strategy and business plan to gain and maintain market share in...