Customer Experience

Há 4 dias


Natal, Brasil 360 BPO APOIO ADMINISTRATIVO Tempo inteiro

Analista de Customer Experience
- Realizar pesquisas e análises de feedback de clientes para obter insights e criar estratégias de melhorias contínuas na experiência do cliente;
- Identificar e solucionar problemas relacionados à experiência do cliente, garantindo a satisfação e fidelidade;
- Criar e implementar programas de treinamento para os colaboradores, visando garantir um atendimento de qualidade e alinhado com a cultura da empresa;
- Monitorar e avaliar os indicadores de desempenho relacionados à experiência do cliente, propondo ações corretivas quando necessário;
- Desenvolver e manter um relacionamento próximo com os clientes, buscando entender suas necessidades, expectativas e garantindo a resolução eficaz de problemas;
- Participar de projetos relacionados à melhoria da experiência do cliente, atuando como representante dos interesses dos clientes.
- Graduação completa em Administração, Marketing, Comunicação ou áreas relacionadas;
- Experiência na área de Customer Experience, preferencialmente em empresas de médio ou grande porte;
- Conhecimento em metodologias de pesquisa de mercado e análise de feedback de clientes;
- Habilidades analíticas para identificar tendências e oportunidades de melhoria na experiência do cliente;
- Excelente comunicação verbal e escrita;
- Proatividade, capacidade de trabalhar em equipe e de liderar projetos;
- Conhecimento em ferramentas de CRM e sistemas de gestão de relacionamento com o cliente (CRM).
- Contrato de trabalho CLT - Presencial;
- Vale-refeição R$30,00 ao dia trabalhado;
- Vale-transporte ou Aux. Combustível R$400,00 por mês;
- Horario comercial: Segunda-feira a sexta-feira.


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