Brazil - Customer Support Representative

2 semanas atrás

Estado do Rio de Janeiro, Brasil Teem Tempo inteiro

**Join Us from Argentina, Brazil, or El Salvador**
If you are in any of the above locations, we have an exciting opportunity for you

Imagine starting your day with a cup of coffee, ready to make a difference in the lives of patients across dental and optometry practices, while in the comfort of your own home, and earning in dollars

Can you picture yourself in that? I’ll give you another second to enjoy it

Now, let me tell you that as a Customer Support Specialist, you'll be the heart of our front-desk operations, ensuring every patient feels valued and heard. You will be resolving customer queries, recommending solutions, and scheduling appointments with ease and professionalism. Sounds just like you?

They might not even know you yet, but they, for sure, are just waiting for you to make a difference in their practices

**Requirements**:
But let’s talk skills requirements

**These are mandatory**. If you have them, you’ll get their attention:

- Excellent interpersonal skills and emotional intelligence since you will be dealing with patients all the time, making your ability to connect with them crucial.
- Strong problem-solving skills and adaptability given that you’ll need to handle various situations and clients to keep front and back-office operations running smoothly.
- Detail-oriented with the ability to manage multiple tasks as you'll handle many patient appointments, so accuracy is key to avoid inconveniences.
- Knowledge of appointment management and record-keeping since confirming, rescheduling appointments, and maintaining digital records efficiently is key.

Of course, there are some additional skills that would make your journey smoother. That’s what we call the **Nice-To-Have ones**. But don’t worry if you don’t have them all; being a fast learner and eager to develop these skills is just as important:

- Experience with social media platforms: as responding to inquiries through social media will be part of your role.
- Bookkeeping skills: since handling invoicing to clients and insurance documents efficiently is important.
- Familiarity with CRM systems, G Suite, and Microsoft Office: Quick learners are welcome, we can give you a “push” if you are willing to learn.
- Experience with incoming call platforms: since managing a high volume of calls daily is a huge part of this role.
- Work-from-home experience: as understanding the etiquettes of remote work helps support clients who are new to it.
- Spanish speaker: It's beneficial for some clients, though not mandatory, as English is the primary language used.
- Managing Calls: Here will be about 80% of your day. You'll be fielding inbound and outbound calls in a friendly and professional manner, ensuring every patient feels heard.
- Scheduling Appointments: Your organizational skills will be gold as you efficiently schedule patient appointments, ensuring the smooth operation of the medical practice.
- Record Keeping: You’ll need to use your keen attention to detail to confirm and reschedule appointments while maintaining meticulous digital records.
- Creating a Welcoming Experience: You’ll provide a welcoming and comfortable experience for ALL patients, resolving any issues with empathy and efficiency.
- Communication: You’ll engage daily with US clients to book appointments and handle inquiries, making every conversation count.
- Administrative Support: You’ll act as the virtual receptionist for doctor practices, ensuring all front and back-office operations run smoothly.
- Bookkeeping: This will be a smaller part of your role, but you’ll maintain an accurate and organized digital record and invoicing system, when and if needed.
- Ad Hoc Activities: You will also be dealing with some ad-hoc activities, if and when necessary.

**Benefits**
If you already enjoyed the job description, let me give you a couple more reasons to join Teem. You will:
Work remotely: Enjoy the flexibility of working from home in a comfortable and productive environment.
Be Trained & Developed: We value our staff and are committed to developing their skills with our comprehensive training programs.
Earn in USD: Secure a rewarding position that pays in dollars.
Can you already picture yourself working with us? Then click the button below.

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