Customer Support Representative

Há 1 mês


Rio de Janeiro, Rio de Janeiro, Brasil Modsquad Tempo inteiro

At ModSquad, we're seeking experienced Customer Support Representatives to join our team in providing exceptional support to a top music streaming service.

This is a fully remote opportunity that requires strong communication skills, proficiency in Japanese, and the ability to work independently. You will respond to customer inquiries via inbound web messages, identifying and resolving issues efficiently.

The ideal candidate has previous experience in providing Customer Support via inbound web messages, with excellent problem-solving skills and attention to detail. A strong understanding of cultural nuances and an ability to empathize with customers are also essential.

As a member of our team, you will be expected to work 40 hours per week for the initial 4-week orientation and nesting period, followed by daily production hours from 7 AM to 10 PM. Project commitments include working 25 hours per week, with 8 hours on Saturday and/or Sunday as needed.

We offer a competitive salary of $45,000 per year, based on factors such as location, role complexity, and relevant experience. Please note that this opportunity excludes individuals residing in California, Colorado, New York, and Washington at this time.

**Company Overview:**

ModSquad is a global provider of managed digital engagement services, offering chat support, content moderation, community management, and social media services to top brands worldwide.

**Salary:** The estimated annual salary for this position is $45,000, based on various factors including primary work location, job duties, and relevant experience.

**Job Description:

We are seeking highly motivated and organized Customer Support Representatives who can provide timely and effective support to our clients. Key responsibilities include:

  • Responding to customer inquiries via inbound web messages
  • Identifying and resolving customer issues efficiently
  • Providing accurate and clear information to customers
  • Maintaining a professional and courteous tone throughout interactions

**Required Skills and Qualifications:**

To succeed in this role, you will need:

  • Strong communication and interpersonal skills
  • Excellent problem-solving skills and attention to detail
  • Proficiency in Japanese and English (business level)
  • Previous experience in providing Customer Support via inbound web messages

**Benefits:**

As a member of our team, you will enjoy a competitive salary, flexible work arrangements, and opportunities for growth and development.

**Others:** This opportunity excludes individuals residing in California, Colorado, New York, and Washington at this time.



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