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Customer Support Specialist

Há 1 mês

Rio de Janeiro, Rio de Janeiro, Brasil Equinix Tempo inteiro

Sales Support Associate is a key role within Equinix, enabling the delivery of exceptional customer experiences. As a Sales Support Associate, you will play a vital part in supporting the sales team in delivering value to small and medium-sized customers.

The ideal candidate will possess excellent communication skills, attention to detail, and a proactive approach. You will be responsible for providing pre-sales administration and transactional coordination, ensuring accurate data collection, validation, and system updates. This includes coordinating with regional teams to manage cases and oversee quote approval processes.

You will also engage with customers on required documents and missing information, ensuring compliance with customer PO requirements and following up on orders. Additionally, you will assist with gathering preliminary QBR info and project manage single-country, large complex deals, containing all changes and keeping quotes and documents up-to-date.

**Key Responsibilities:**

  • Pre-Sales Administration and Transactions Coordination:
    • Coordinates all pre-sales activity for small- and medium-sized customers
    • Collections complete and correct data upfront
    • Validates data for accuracy
    • Keeps systems up-to-date with customer information and legal documents
    • Manages cases according to regional Case Management Guidelines
    • Oversees quote approval process
  • Customer Engagement:
    • FOLLOWs up with customers on required documents and missing information
    • Ensures Customer PO compliance
    • FOLLOWS up on orders
  • Complex Deal Support:
    • Project manages single-country, large, complex deals
    • Contains all changes and keeps the quote and documents up to date
    • Engages cross-functional teams to coordinate requirements against deadlines
  • Data Integrity:
    • Handles Internal Service Tickets to resolve Credit and Billing issues
    • Executes Data corrections in Siebel based on the fallout report
    • FACilitates SFDC opportunity management by cleaning up opportunities based on guidelines

**Requirements:**

  • Bachelor's degree
  • Required English intermediary level for Meetings and Customer Service, Sales Team, Internal Processes, and Phone Calls
  • Preferred: Spanish Fluent or Advanced

We offer a competitive salary range: $65,000 - $85,000 per year, depending on location and experience. At Equinix, we strive to create an inclusive work environment where diversity and equality are valued and respected.