Senior Client Engagement Specialist

Há 1 mês


Rio de Janeiro, Rio de Janeiro, Brasil Carrot Fertility Tempo inteiro
Role Overview

About Carrot Fertility: Carrot Fertility is the leading global fertility and family-building platform. We provide care for everyone, everywhere. Trusted by multinational employers, health plans, and health systems, our comprehensive clinical program delivers cost savings for employers and award-winning experiences for millions of people worldwide. Our mission is to expand access and improve outcomes. We empower members with compassionate, personalized, and inclusive support.

The Role: As a Senior Client Engagement Specialist at Carrot Fertility, you will support new and existing customers, driving retention, increasing member engagement, and maintaining high levels of customer satisfaction. You will act as a trusted advisor to HR benefits leaders, communicate the value of our product, and respond to customer needs, questions, and requests.

Your Responsibilities:
  • Proactively engage with customers to understand their needs, challenges, and objectives.
  • Act as the primary point of contact for assigned accounts, fostering trust and confidence in our partnership from onboarding through the full customer lifecycle.
  • Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice.
  • Work closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions.
  • Represent customer feedback and needs to relevant teams.
  • Evaluate and resolve customer issues in a timely manner, working closely across Carrot teams.
  • Provide education and resources to customers to enable them to effectively use our products/services.

Requirements:
  • At least 3 years of professional experience in Customer Success, Account Management, or Project Management, ideally in a high-growth, start-up environment.
  • A passion for Carrot Fertility's mission and a desire to become part of our collaborative team.
  • Strong analytical, writing, and communication skills.
  • A track record of delivering high customer satisfaction.
  • Familiarity with Salesforce or other CRM software.
  • Excellent communication and interpersonal skills.

Benefits: Carrot Fertility offers a competitive total rewards package designed to support employees' overall well-being, including health and wellness benefits, short- and long-term incentives, parental leave, family-forming resources, and a competitive compensation package.

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