Technical Geospatial Specialist

Há 16 horas


Rio de Janeiro, Rio de Janeiro, Brasil Aspen Technology, Inc. Tempo inteiro
Job Overview

This role offers an exciting opportunity to join AspenTech's team as a Senior Customer Success Manager for Seismic Solutions. The successful candidate will be responsible for delivering high-quality technical support and training to customers, driving user engagement, and sustaining product usage.

About the Role

The ideal candidate will have a strong background in geoscience-related disciplines, with experience working at an international or national company in the energy sector using software applications for seismic processing and imaging, or seismic interpretation.

You will work closely with customers to understand their business needs and challenges, providing loyalty-inspiring customer service that drives user engagement and sustains product usage.

Your Key Responsibilities
  • Provide technical support and training to customers on AspenTech's proprietary software.
  • Troubleshoot and resolve complex technical and/or engineering-related problems reported by customers.
  • Escalate customer issues and drive resolution cross-functionally within AspenTech.
  • Develop strong relationships with customers, building an understanding of their business needs and challenges.
  • Analyze customer environment and user base to understand how to drive additional engagement and expand footprint within domain.
  • Maintain up-to-date the heatmap of accounts.
About Us

AspenTech is a leading industrial software partner, helping companies all over the world run safer, greener, longer, and faster. With over 3700 employees and more than 60 global locations, we are committed to innovation and sustainability.

We offer a competitive salary range: $90,000 - $120,000 per year, based on location and experience. This estimate is subject to change and may vary based on individual circumstances.


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