Payments Agent
7 meses atrás
A global Gaming Technology operator is looking for a Payments Agent in Sao Paulo to join their international team. This is a hybrid role.
**Let’s start with the role**:
**As a Payments Agent you will**:
- Collect and analyze key information in accordance with the regulations of the competent auditing authorities;
- Verify documentation and approve withdrawals;
- Communicate with other departments, following pending issues related to customer’s identification or withdrawal;
- Collaborate with team leader & colleagues from various departments, including leading shifts and distribution of daily tasks for the whole team;
- Guarantee the secure and confidential management and sharing of sensitive information;
- Ensure compliance with all AML laws and regulations;
- Update customer database and improve past data entries;
- Monitor KYC and Payments automations, ensuring that any problem will be properly handled and informed throughout the affected teams;
- Generate high-quality reports;
- Participate in cross departmental projects.
**What you’ll bring**:
- Availability to work on shifts, including nights and weekends.
- Observation and attention to detail;
- Service Orientation — Actively looking for ways to help customers;
- Communication and organizational skills;
- Good skills in Google Suite and MS Office (Including Power BI)
- Good Knowledge of English language (Verbal and Written);
- Relevant working experience in a back-office role will be considered an asset.
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