![Essity](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
3 semanas atrás
**Analista de Customer Service Pleno**
**Juntos, estamos melhorando vidas, todos os dias **.
**Sobre o papel**
O Analista de Customer Service reportará diretamente a pessoa Coordenadora de Customer Service.
**O que você vai fazer**
- Prestar atendimento ao cliente e suporte geral a equipe de vendas e demais áreas da empresa.
- Atendimento aos clientes KA
- Responável pelo desenvolvimento de planos de ação com foco em melhoria no nível de serviço
- Recebimento de pedidos de venda e bonificações.
- Realizar as devidas tratativas dentro do SLA de atendimento
- Análise de rupturas.
- Liberação dos Pedidos para faturamento.
- Agendamento de entregas.
- Alinhamento com setor de transportes para conclusão das entregas dentro da data acordada com o cliente.
- Acompanhar as entregas e caso houver solicitação de devolução, realizar as tratativas para reversão, junto as áreas pares
- Responsável pelo ciclo do pedido.
**Quem buscamos**
- Superior Completo ou cursando em administração, marketing, gestão de negócios ou áreas correlatas
- Vivência profissional com atendimento ao cliente.
- Experiência mínima de 3 anos no atendimento de grandes contas e desenvolvimento de planos de ação junto aos Clientes com foco em nível de serviço.
- Experiência no sistema ERP (Microsiga, SAP)
- Experiência em canais digitais Ecommerce ou Sac.
- Atendimento ágil, oferecendo melhor solução para nossos consumidores dentro das diretrizes da Cia.
- Conhecimento no Pacote Office, em especial Excel, será um diferencial
- Organizado(a)
- Habilidade de comunicação com áreas internas e externas e bom relacionamento interpessoal.
- Perfil hands on, proativo e com comunicação assertiva
- Capacidade analítica
**O que nós podemos oferecer**
Na Essity, acreditamos que cada carreira é tão única quanto o indivíduo e capacita os funcionários a atingirem seu potencial máximo em uma cultura vencedora motivada por um propósito poderoso.
Ambiente de trabalho colaborativo e atencioso | Empowerment | Impacto no trabalho | Trabalhe com uma Finalidade Poderosa | Aprendizagem e Desenvolvimento Individual | Saúde e Segurança | Responsabilidade Social | Inovação
Trabalhar na Essity não é apenas uma carreira; é uma chance de tornar o mundo diretamente um lugar mais saudável, higiênico e seguro. Com inovações impactantes aliadas a soluções sustentáveis, nos esforçamos para alcançar mais pessoas a cada ano com as soluções necessárias e essenciais para o bem-estar.
ow to complete this.
**Together, we are improving lives, every day.**:
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.
**Application End Date**:
09 abr. 2024
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