Customer Service Specialist Ii
3 meses atrás
**ABOUT US**
SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.
**Responsibilities**:
1.Listen and understand sellers' demands, analyze and address issues in a timely manner
2.Promptly respond to and handle problematic orders: ensuring issue resolution closure;
3.Summarize and categorize sellers'demands and issues, and drive collaboration among departments to optimize and enhance platform experience
**Job Requirements**
Job Responsibilities:
1.Listen to local sellers' demands, quickly identify issues, and refer to service processes and standards through phone calls, instant messaging, etc. to solve problems accurately and assign responsibilities;
2.Take proactive measures to handle and up on local sellers' abnormal orders, ensuring the team achieves work objectives;
3.Analyze the needs of local sellers, identify business process issues and areas for improvement, propose optimization suggestions, and drive improvement initiatives.
Qualifications:
1.Bachelor's degree or above. High school graduates must have at least 1 year of experience in logistics or customer service;
2.Strong comprehension and service abilities;
3.Good teamwork and collaboration skills;
4.Willingness to work on a rotating shift schedule
Job ID BRA40073846
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