Customer Service Specialist

Há 5 dias


Campinas São Paulo, Estado de São Paulo, Brasil Mouts TI Tempo inteiro

Oportunidade: Customer Service Specialist

Modelos de contratação: PJ ou Cooperado

Modalidade: Híbrido em Campinas/SP ou Maringá/PR


Entregamos soluções personalizadas que auxiliam nossos clientes, de maneira ágil e eficaz, na promoção da transformação digital de seus negócios. Acreditamos que a tecnologia é um agente de inovação, com o intuito de melhorar a vida das pessoas de forma descomplicada.


Buscamos por um Customer Service Specialist, para atuar de forma híbrida que terá:

  • Inglês avançado/fluente;
  • Gerenciar todo o relacionamento com os clientes designados, incluindo onboarding, implementação, treinamento, adoção, retenção e satisfação;
  • Estabelecer relacionamentos como consultor confiável e estratégico para garantir o valor contínuo de nossos produtos e serviços;
  • Desenvolver e manter estratégias de sucesso do cliente e melhores práticas, bem como conteúdo de suporte ao cliente, com a ajuda da equipe criativa;
  • Comunicar-se de forma eficaz com gerentes seniores internos e externos para entender melhor as necessidades dos clientes, maximizar a retenção e o crescimento, e compartilhar aprendizados;
  • Manter métricas e dados existentes de sucesso do cliente conforme orientado.

Responsabilidades;

  • Atuar como ponto de contato diário para as contas designadas, construindo confiança e identificação de oportunidades, destacando melhores práticas e documentando ambos;
  • Revisar a jornada do cliente, determinar como ela é apoiada e usar uma abordagem consultiva para ajudar os clientes a superar desafios e atingir seus objetivos;
  • Facilitar a interação e o fluxo de trabalho entre membros da equipe do projeto, incluindo fornecedores de serviços terceirizados, para garantir entregas pontuais;
  • Colaborar, resolver problemas e/ou criar estratégias com os membros da equipe para reuniões futuras com os clientes;
  • Preparar documentações ou materiais visuais sobre o desempenho de campanhas para os clientes; analisar tendências em CSAT (satisfação do cliente) e NPS (Net Promoter Score) para identificar áreas de melhoria;
  • Trabalhar com as equipes de vendas e marketing para impulsionar indicações de clientes e desenvolver estudos de caso.


VANTAGENS DE ATUAR NA MOUTS

Indicação premiada de novos profissionais,

Indicação premiada de novos clientes,

Convênio com plataforma de curso de inglês,

Gestão descomplicada e acessível,

Sem dress code,

Comunicação transparente.


Venha fazer parte da Mouts e ajudar a melhorar a vida de milhares de pessoas



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