Customer Service Resolution Specialist
Há 1 mês
At Diebold Nixdorf, we are seeking a highly skilled and experienced Customer Service Resolution Specialist to join our team in São Paulo. This is a unique opportunity for you to utilize your expertise in issue resolution, customer service, and teamwork to deliver exceptional results.
About the Role:
As a Customer Service Resolution Specialist, you will be responsible for monitoring, analyzing, and managing the resolution of service delivery issues to ensure achievement of contracted service levels and post-processing of service requests. You will serve as a single point of contact for customers in terms of issue resolution and escalations, engaging with internal service, product, sales, and other teams to ensure an integrated and coordinated approach to issue analysis and resolution.
The Ideal Candidate:
We are looking for a candidate with excellent communication, problem-solving, and analytical skills, who is able to work effectively in a fast-paced environment. The successful candidate will have experience in customer service, issue resolution, and team collaboration, with a strong understanding of service level agreements (SLAs) and key performance indicators (KPIs).
Key Responsibilities:
- Monitor and analyze service delivery issues to identify root causes and develop effective solutions.
- Manage the resolution of service requests, ensuring timely and satisfactory outcomes for customers.
- Serve as a single point of contact for customers in terms of issue resolution and escalations.
- Engage with internal teams to ensure seamless issue analysis and resolution.
- Collaborate with stakeholders to establish and track SLAs and KPIs.
What We Offer:
In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Our company culture values innovation, teamwork, and continuous learning, providing opportunities for professional growth and development.
Estimated Salary Range:
R$ 8,500 - R$ 12,000 per month (approximately USD $2,200 - $3,300), depending on experience and qualifications.
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