Empregos atuais relacionados a Multilingual Technical Resolution Specialist - São Paulo, São Paulo - Mastercard
-
Senior Technical Support Specialist
Há 6 dias
São Paulo, São Paulo, Brasil Wipro Technologies Tempo inteiroJob Title: Senior Technical Support SpecialistWe are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at Wipro Technologies.About the Role:This is an exciting opportunity for a customer-focused individual who can deliver exceptional technical support and resolve complex client queries in a timely manner.Key...
-
Technical Support Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Fiserv, Inc. Tempo inteiro**Compelling Innovators Wanted**Fiserv, a global leader in Fintech and payments, is seeking a Technical Support Specialist to join our team. As a key member of our support team, you will provide assistance to internal and external clients, primarily for low to medium complexity issues.Responsibilities include:Responding to client inquiries and resolving...
-
Technical Support Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil buscojobs Brasil Tempo inteiroBuscojobs Brasil is seeking a motivated and skilled Technical Support Specialist to join our dynamic team. The ideal candidate will provide exceptional technical support to our clients, ensuring smooth and efficient operations across their IT systems. Job Summary:We are looking for an experienced Technical Support Specialist who can provide first-line and...
-
São Paulo, São Paulo, Brasil Abbvie Tempo inteiroJob SummaryWe are seeking a highly skilled Pharmaceutical Complaint Resolution Specialist to join our team at Abbvie. In this role, you will be responsible for handling customer complaints related to our pharmaceutical products and resolving them in a timely and professional manner.About the RoleThe Pharmaceutical Complaint Resolution Specialist will play a...
-
Technical Support Specialist
Há 7 dias
São Paulo, São Paulo, Brasil GSB Solutions Tempo inteiroAt GSB Solutions, we're looking for a skilled Technical Support Specialist to join our team.About the RoleThis is an exciting opportunity for a motivated individual to take on a key role in providing technical support services to our clients. As a Technical Support Specialist, you will be responsible for creating and updating process documentation, assigning...
-
Implementation Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Catho Online Ltda. - BR - Specialist Tempo inteiroJob Description:We are seeking a skilled Implementation Specialist to join our team at Catho Online Ltda. in Brazil.About the Role:This is a challenging opportunity for an experienced professional to lead customer implementation engagements, including consultancy, training, project management, testing, and customized production configurations.You will be...
-
São Paulo, São Paulo, Brasil Cognizant Tempo inteiroJob OverviewWe are seeking an IT Support Specialist to join our team at Cognizant. This role involves working directly with clients to resolve technical issues and provide top-notch support.Key Responsibilities:To collaborate with clients, suppliers, and internal teams to identify and resolve technical problems.To conduct root cause analysis of incidents to...
-
Technical Business Solutions Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Jpmorganchase Tempo inteiroJob OverviewWe are seeking a highly skilled Technical Business Solutions Specialist to join our Commercial & Investment Bank team. This role is responsible for driving technical innovation and strategic business solutions, fostering personal and professional growth.About the RoleThe Technical Business Solutions Specialist will play a pivotal role in bridging...
-
Technical Solutions Specialist
2 meses atrás
São Paulo, São Paulo, Brasil Ibm Tempo inteiroRole OverviewThis is a unique opportunity to play a key role in enhancing the client experience as a Technical Support Professional at IBM. As a trusted advisor, you will lead the problem resolution process through analysis and troubleshooting of technical issues, ensuring timely and effective solutions for clients.ResponsibilitiesDirect communication with...
-
Technical Support Specialist
Há 7 dias
São Paulo, São Paulo, Brasil Infor Tempo inteiroJob SummaryWe are seeking a skilled Technical Support Specialist to join our team in Sao Paulo, Brazil. As a key member of our Customer Support department, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved efficiently and effectively.About the RoleThis is a hybrid role that offers the perfect blend...
-
Technical Solutions Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil SAGEMCOM Tempo inteiroSAGEMCOM is seeking a skilled Technical Solutions Specialist to support our sales team in delivering technical proposals and solutions to our customers.The ideal candidate will be responsible for developing and assembling demonstrations for customers, responding to RFIs/RFPs bids, and providing first-level customer support.As a key interface between the...
-
Technical Support Specialist
1 semana atrás
São Paulo, São Paulo, Brasil N-Ix Tempo inteiroAs a leading provider of innovative software solutions, N-iX is committed to delivering top-notch services to our clients. Our team of experts has been working closely with the leading school transportation provider in North America, helping them drive their digital transformation on an enterprise level.We are currently seeking a skilled Technical Support...
-
Technical Content Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil MongoDB Tempo inteiroMongoDB empowers innovators to transform industries by unleashing software and data power. We enable organizations of all sizes to build, scale, and run modern applications by modernizing legacy workloads, embracing innovation, and unleashing AI.Company OverviewWe are a leading developer data platform provider, MongoDB Atlas, offering a globally distributed,...
-
Technical Sales Specialist
2 semanas atrás
São José dos Campos, São Paulo, Brasil Freudenberg Tempo inteiroOverviewWe are seeking a highly skilled Technical Sales Specialist to join our team at Freudenberg. This is an excellent opportunity for a talented professional to leverage their technical expertise and sales acumen to drive business growth.Salary & BenefitsThe estimated salary for this position is $80,000 - $110,000 per year, depending on experience and...
-
Technical Support Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil Omp Tempo inteiroWe are seeking a highly skilled Technical Support Specialist to join our team in São Paulo, Brazil. As an Application Support Analyst, you will play a vital role in solving complex technical issues for our customers.As a specialist in a specific area of our planning solution, you will address problems that require more technical knowledge and expertise....
-
São Paulo, São Paulo, Brasil Cytiva Tempo inteiroAbout the RoleWe are seeking a highly skilled Technical Business Development Specialist to join our team at Cytiva in Latin America. This is an exciting opportunity to leverage your expertise in bioprocessing solutions and drive business growth in the region.
-
Disaster Recovery and Resolution Specialist
1 semana atrás
São Paulo, São Paulo, Brasil Ebanx group Tempo inteiroAbout Ebanx GroupEbanx Group is a leading payment platform that connects global companies with customers from the fastest-growing digital markets worldwide. Our mission is to provide universal access by transforming challenges into opportunities, making the impossible part of the journey crucial.Job OverviewWe are seeking a highly skilled Disaster Recovery...
-
Senior Technical Specialist
Há 7 dias
São Paulo, São Paulo, Brasil Adp Tempo inteiroAt ADP, we strive to create a work environment that fosters growth and allows individuals to reach their full potential. We are committed to providing equal employment opportunities and believe in the importance of diversity, equity, and inclusion.We have been recognized as one of Fortune's 'Most Admired Companies' and DiversityInc's 'Top 50 Companies for...
-
São José dos Campos, São Paulo, Brasil Panasonic North America Tempo inteiroJob SummaryWe are seeking a highly skilled and experienced Technical Services Specialist to join our team at Panasonic North America. As a key member of our Technical Services Team, you will be responsible for performing maintenance, preventive maintenance, and alterations to Panasonic Avionics Corporation (PAC) In-flight Entertainment Systems on aircraft.
-
Senior Financial Services Operations Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil ServiceNow Tempo inteiroOverviewServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers worldwide. As a Senior Financial Services Operations Specialist, you will be part of our professional services organization, driving complex issues through analysis and resolution.Job DescriptionThe role involves configuring the ServiceNow Platform...
Multilingual Technical Resolution Specialist
2 meses atrás
Company Overview
We are a global payments technology company, connecting consumers, financial institutions, merchants, governments and businesses worldwide.
Job Summary
The estimated salary for this role is $60,000 - $80,000 per year, depending on location and experience. As a Multilingual Technical Resolution Specialist at Mastercard, you will provide technical support to businesses and enterprises with product and service agreements with Mastercard.
Key Responsibilities
- Provide high-level technical customer service and support across a diverse array of customer inquiries.
- Analyze processing incidents to communicate with both customers and internal partners.
- Serve as a subject matter expert accountable for analyzing, supporting, and troubleshooting customer technical support inquiries.
- Ensure that customer resolution efforts adhere to Mastercard standard processes and procedures.
- Represent the voice of the customer to product line, application team, and shared services group.
- Conduct testing and support to identify opportunities for improvements with customer experience at the forefront.
- Lead departmental processes to integrate new products and acquisitions into existing B2B support models.
- Provide documentation of current processes, improvements to existing processes, and apply existing support knowledge to build out support models for new products and services.
Requirements
- Experience troubleshooting and contributing to the delivery of holistic resolutions to complex technical inquiries.
- Experience implementing process improvements according to standard procedures.
- Experience serving as the go-to person for delivering high-quality technical resolutions in a timely manner.
- Candidate must have the ability to negotiate, resolve, and present to internal/external customers.
- Candidate must have technical experience along with the ability to absorb and apply operational information to business solutions.
- Knowledge of the payments model including Authorization, Clearing, and Settlement is preferred.
- Financial acumen and understanding of the four-party process model is preferred.
Benefits
As a Multilingual Technical Resolution Specialist at Mastercard, you will have access to a range of benefits, including professional development opportunities, flexible work arrangements, and a comprehensive compensation package.
