Technical Solutions Specialist
Há 1 mês
This is a unique opportunity to play a key role in enhancing the client experience as a Technical Support Professional at IBM. As a trusted advisor, you will lead the problem resolution process through analysis and troubleshooting of technical issues, ensuring timely and effective solutions for clients.
Responsibilities- Direct communication with clients to understand their business impact and technical needs.
- Analyze diagnostic information and troubleshoot complex technical issues.
- Create and reuse knowledge assets to promote client self-sufficiency through digital solutions.
- Collaborate with Development, Services, and Field teams to ensure technical solutions are relevant and effective.
- Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Math, Science, or related field.
- Excellent English communication skills (verbal and written).
- Acting in a respectful and professional manner to represent IBM to its high-profile clients.
- Working in high-pressure situations with a large degree of autonomy.
- Focused and results-oriented with commitment to accuracy and attention to details.
- Supporting IBM Z hardware.
- Experience working with Cognitive Support Platform (Salesforce) and Watson Einstein Analytics.
- Client-facing technical support professional experience.
IBM Systems helps IT leaders think differently about their infrastructure. We power the world's most important industries with our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Join IBMBecoming an IBMer means you'll have continuous trust and support in an environment where everyone can thrive, regardless of personal or professional background. You'll be encouraged to be courageous and experiment every day, always striving for exceptional outcomes for our customers.
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