Disaster Recovery and Resolution Specialist

Há 7 dias


São Paulo, São Paulo, Brasil Ebanx group Tempo inteiro
About Ebanx Group

Ebanx Group is a leading payment platform that connects global companies with customers from the fastest-growing digital markets worldwide. Our mission is to provide universal access by transforming challenges into opportunities, making the impossible part of the journey crucial.

Job Overview

We are seeking a highly skilled Disaster Recovery and Resolution Specialist to join our team. As an Incident Manager, you will be responsible for ensuring the effective management and resolution of incidents, providing continuity and coordination for escalations initiated by the Command Center.

Key Responsibilities:
  • Incident Management: Oversee the incident response process, minimizing downtime, and ensuring incidents are resolved efficiently and within established SLAs.
  • Escalation Coordination: Provide seamless communication with stakeholders during critical situations.
  • Root Cause Analysis: Identify the underlying causes of incidents and develop strategies to prevent future occurrences.
  • Process Improvement: Collaborate with cross-functional teams to implement efficient incident management processes.
  • Compliance and Reporting: Ensure all incident-related activities adhere to regulatory requirements and industry standards.
Requirements and Qualifications

To be successful in this role, you will need:

  • Bachelor's degree in Information Technology, Business Administration, or a related field.
  • Proven experience in incident management or similar roles, preferably in technology or financial environments.
  • Familiarity with ITIL and incident management frameworks.
  • Strong knowledge of incident response protocols, escalation processes, and SLAs.
  • Excellent problem-solving and analytical skills.
  • Superior communication and interpersonal skills.
Benefits

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additional benefits include:

  • Meal allowance.
  • Transportation voucher (if needed).
  • Health and dental insurance.
  • Life insurance.
  • Flexible working hours.
  • Professional development opportunities.

We believe in fostering a diverse and inclusive work environment where everyone feels valued and supported. If you're passionate about delivering exceptional customer experiences and want to make a meaningful impact, apply now



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