Global Process Support Specialist
Há 5 dias
We are seeking a highly skilled and experienced Global Process Support Specialist to join our team at Wipro Limited. The successful candidate will be responsible for providing effective technical support to our processes, actively resolving client issues directly or through timely escalation to meet process SLAs.
Key Responsibilities:- Support process by managing transactions as per required quality standards
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLAs defined in the contract
- Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Avoid legal challenges by complying with service agreements
- Bachelor's degree in a relevant field
- At least 2 years of experience in a similar role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong analytical and technical skills
The estimated salary for this position is around $60,000 - $80,000 per year, depending on location and experience.
About Us:Wipro Limited is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary, benefits package, and opportunities for growth and development.
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