Customer Success Operations Specialist
3 semanas atrás
**What You Will Do**:
- Build and streamline processes for enhanced efficiency;
- Work closely with business teams to understand and meet their needs;
- Exercise high-level ownership and initiative in tasks;
- Support commercial teams with key operational tasks;
- Manage system access and support CRM-related tasks;
- Collaborate with the Customer Success team to understand their operational needs and challenges;
- Develop and implement effective processes to streamline customer success operations;
- Utilize data analysis to identify trends, issues, and opportunities for improvement
Support client reporting;
- Maintain and update customer success documentation, ensuring accuracy and relevance;
- Act as a liaison between the Customer Success team and other departments to facilitate communication and collaboration;
- Assist in the onboarding and training of Customer Success team members on operational processes and tools;
- Regularly monitor and report on key performance indicators (KPIs) related to customer success operations;
- Identify and implement technology solutions to enhance efficiency and effectiveness in customer success operations
- Conduct regular audits to ensure data integrity and compliance with established processes and procedures.
**What We Are Looking For**:
- Proven experience in similar roles, ideally in tech or B2B sectors;
- Strong organizational skills and multitasking ability;
- Proficiency in process optimization;
- Advanced English;
- High level of ownership and responsibility;
- Team player with a problem-solving approach;
- Experience with CRM systems like Pipedrive or Salesforce.
**Why Adlook**:
- Be part of a company shaping the future of digital marketing;
- Impactful role in a strategic entity of the Adlook group;
- Flexible working arrangements;
- Exposure to a fast-paced and growing online advertising sector;
- Work in a truly international environment with a dynamic, open-minded team.
**What We Offer**:
- Ability to join a young and fast-growing global organization with offices across EMEA, US and LATAM;
- You will get to work with amazing people in one of the fastest growing sectors in online advertising;
- Opportunity to work in a truly international environment;
- Friendly atmosphere while working with a dynamic team of open minded professionals with passion for internet technology and advertising solutions;
- Opportunities for professional growth;
- Competitive compensation and benefits.
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