Support Lead

3 meses atrás

São Paulo SP, Brasil Maxihost Tempo inteiro

**About Latitude.sh**

Latitude.sh global computing platform was launched in 2019, enabling businesses to programmatically deploy single-tenant Bare Metal instances in different parts of the world.

We are a team of passionate individuals about hardware, software, and network infrastructure looking to build the fastest, easiest-to-use, developer-centric single-tenant Cloud infrastructure. If you share this passion, join our growing team of talented people and help build the future of the Internet.

**Summary**

As the Leader of Support for Operations and Network Operations, you will oversee the teams responsible for providing exceptional customer support and ensuring the smooth operation of our global network and server infrastructure. You will lead efforts to maintain operational excellence, resolve technical issues efficiently, and continuously improve our support processes.

**Key Responsabilities**
- Lead and mentor the Operations and Network Operations teams. Foster a strong culture of customer feedback within the support team. Encourage the team to actively listen to customers, gather feedback, and implement solutions that address customer needs. Educate team members on the importance of customer insights.
- Establish and promote a culture of urgency within the support team, emphasizing the importance of proactively addressing issues before they escalate. Encourage team members to proactively anticipate and resolve problems swiftly to minimize customer impact. Implement processes and training to ensure the team can act quickly and efficiently, fostering an environment where immediate action and proactive problem-solving are standard practices.
- Oversee the lifecycle management of servers, ensuring that servers are recommissioned correctly and efficiently. This involves diagnosing and fixing issues, performing necessary maintenance, and validating that servers are ready for redeployment. Implement robust processes to ensure quick turnaround times and minimize downtime, maintaining a healthy and available server inventory.
- Implement a product-oriented support culture, educate the team, and develop comprehensive documentation to guide customers in using our platform effectively. Create and manage processes to minimize human error by standardizing procedures and using automation. Train the support team to understand our products deeply, enabling them to provide informed and effective assistance.
- Regularly update documentation and training materials to reflect the latest features and best practices, ensuring the support team and customers are well-equipped to utilize the platform’s full potential. Encourage a mindset of continuous learning and improvement, fostering a proactive approach to problem-solving and customer support.
- Collaborate with the customer success, product, and engineering teams to ensure high customer satisfaction. Work closely with the customer success team to understand customer needs and feedback and communicate these insights to the product and engineering teams. Ensure that support team feedback is considered in product roadmap planning and that the support team understands new features well. Promote a unified approach to problem-solving and customer service, ensuring that all teams work towards common goals and that customer issues are addressed comprehensively and efficiently.

**Skills and Qualifications**
- Proven experience in a leadership role within support tech teams
- Strong technical background in data centers, cloud computing, bare metal servers, and network infrastructure.
- Excellent problem-solving skills and the ability to make quick, effective decisions.
- Superior communication skills, both written and verbal.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

**What do we offer?**
- Contractor (PJ);
- Paid Time Off;
- Competitive Compensation;
- Work Anniversary bonus;
- Flexible work hours
- On-site: 5x at Vila Mariana - São Paulo - SP;
- Opportunities for professional growth and development.

**Why Latitude.sh?**

We're a lean, agile team of passionate professionals who believe in the power of innovation and creative problem-solving. As part of our team, you won't be lost in the crowd - you'll be an essential contributor, making a real impact from day one.

Our values at Latitude.sh guide us in all our work and partnerships. We're proud to be an inclusive company, and we welcome all applicants for our open positions, regardless of their background, religion, sexual orientation, gender identity, age, nationality, or disability. If these values speak to you, we'd love for you to become a part of our team.

  • Tech Support Team Lead

    3 meses atrás

    São Paulo, SP, Brasil Top Remote Talent Tempo inteiro

    The team of experts providing analytical services to healthcare clients is looking for a great, long-term Support Team Lead - Health-Tech, you will architect and cultivate a world-class support experience for doctors using a flagship Chrome plugin, directly influencing product strategy and user success. You will join an international team of first-class...

  • Support Operations Lead

    3 semanas atrás

    São Paulo, São Paulo, Brasil Latitude, Inc. Tempo inteiro

    Lead Support Operations and Network InfrastructureLatitude.sh is seeking a seasoned professional to oversee the support operations and network infrastructure teams. As the Support Operations Lead, you will be responsible for maintaining operational excellence, resolving technical issues efficiently, and continuously improving our support processes.Key...

  • Support Operations Lead

    Há 1 mês

    São Paulo, São Paulo, Brasil Latitude, Inc. Tempo inteiro

    Job Title: Support Operations LeadWe are seeking a highly skilled and experienced Support Operations Lead to join our team at Latitude, Inc. As a key member of our support team, you will be responsible for overseeing the smooth operation of our global network and server infrastructure.Key Responsibilities:Lead and mentor the Operations and Network Operations...

  • Support Operations Lead

    4 semanas atrás

    São Paulo, São Paulo, Brasil Latitude, Inc. Tempo inteiro

    Support Operations LeadLatitude.sh is seeking a highly skilled Support Operations Lead to oversee the teams responsible for providing exceptional customer support and ensuring the smooth operation of our global network and server infrastructure.Key Responsibilities:Lead and mentor the Operations and Network Operations teams, fostering a strong culture of...

  • Support Lead

    Há 1 mês

    São Paulo, Brasil Latitude.sh, Inc. Tempo inteiro

    Latitude.sh global computing platform was launched in 2019, enabling businesses to programmatically deploy single-tenant Bare Metal instances in different parts of the world.We are a team of passionate individuals about hardware, software, and network infrastructure looking to build the fastest, easiest-to-use, developer-centric single-tenant Cloud...

  • Support Operations Lead

    4 semanas atrás

    São Paulo, São Paulo, Brasil Latitude, Inc. Tempo inteiro

    Job Title: Support Operations LeadWe are seeking a highly skilled and experienced Support Operations Lead to join our team at Latitude, Inc. The successful candidate will be responsible for overseeing the teams responsible for providing exceptional customer support and ensuring the smooth operation of our global network and server infrastructure.Key...

  • Customer Support Area Lead

    3 meses atrás

    São Paulo, SP, Brasil Wise Tempo inteiro

    **Company Description** Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments. Wise is on a mission to make their life easier and save them money. As...

  • Customer Support Team Lead

    3 semanas atrás

    São Paulo, São Paulo, Brasil Third-Party Job Posts Tempo inteiro

    Customer Support Lead Job DescriptionAt Cloudbeds, we're seeking a highly skilled Customer Support Lead to join our team. As a key member of our customer support leadership, you'll play a vital role in building a team of elite customer support coaches.Key Responsibilities:Lead and manage frontline customer support teams to deliver exceptional customer...

  • Support Operations Lead

    2 semanas atrás

    São Paulo, São Paulo, Brasil Maxihost Tempo inteiro

    **About Latitude.sh**We are a team of passionate individuals about hardware, software, and network infrastructure looking to build the fastest, easiest-to-use, developer-centric single-tenant Cloud infrastructure.As the Leader of Support for Operations and Network Operations, you will oversee the teams responsible for providing exceptional customer support...

  • Support Operations and Network Lead

    2 semanas atrás

    São Paulo, São Paulo, Brasil Latitude, Inc. Tempo inteiro

    Support Operations and Network LeadAt Latitude.sh, we're seeking a highly skilled Support Operations and Network Lead to oversee the teams responsible for providing exceptional customer support and ensuring the smooth operation of our global network and server infrastructure. As a key member of our team, you will lead efforts to maintain operational...

  • Support Lead

    5 meses atrás

    Sao Paulo, Brasil Latitude.sh Tempo inteiro

    Latitude.sh global compute platform launched in 2019, enabling businesses to programmatically deploy single-tenant Bare Metal instances in different parts of the world. We are a team of passionate individuals about hardware, software, and network infrastructure looking to build the fastest, easiest-to-use, developer-centric single-tenant Cloud...

  • Support Lead

    5 meses atrás

    Sao Paulo, Brasil Maxihost Tempo inteiro

    Latitude.sh global compute platform launched in 2019, enabling businesses to programmatically deploy single-tenant Bare Metal instances in different parts of the world. We are a team of passionate individuals about hardware, software, and network infrastructure looking to build the fastest, easiest-to-use, developer-centric single-tenant Cloud...

  • Engineering Operations Support Lead

    4 semanas atrás

    São Paulo, São Paulo, Brasil Johnson & Johnson Tempo inteiro

    Job Title: Engineering Operations Support LeadWe are seeking a highly skilled Engineering Operations Support Lead to join our team at Johnson & Johnson. As a key member of our organization, you will be responsible for defining and implementing the technology roadmap for the Warehouse & Transportation Operations Support area.Key Responsibilities:Lead the...

  • Tech Support Team Lead

    Há 1 mês

    São Paulo, Brasil Top Remote Talent Tempo inteiro

    The team of experts providing analytical services to healthcare clients is looking for a great, long-term Support Team Lead - Health-Tech, you will architect and cultivate a world-class support experience for doctors using a flagship Chrome plugin, directly influencing product strategy and user success. You will join an international team of first-class...

  • IT Support Team Lead

    2 semanas atrás

    São Paulo, São Paulo, Brasil Kore Tempo inteiro

    IT Support Manager Job DescriptionWe are seeking an experienced IT Support Manager to lead our team of technical specialists and support technicians. The ideal candidate will have a strong background in IT and a proven track record of successfully managing teams and delivering high-quality technical support services.Key Responsibilities:Lead a team of IT...

  • Desktop Support Lead

    3 meses atrás

    Sorocaba, SP, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...

  • Product Support Lead

    4 semanas atrás

    São Paulo, São Paulo, Brasil Yandeh Tempo inteiro

    Product Support LeadEstamos procurando por uma pessoa qualificada para assumir o papel de Product Support Lead em nossa equipe de Produtos Digitais em São Paulo. Nesta função, você será responsável por liderar o time de suporte e atendimento técnico do produto, garantindo a eficiência e a satisfação dos nossos clientes e...

  • Operations Support Lead

    2 semanas atrás

    São Paulo, São Paulo, Brasil Johnson & Johnson Tempo inteiro

    Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...

  • Senior Customer Support Lead

    3 semanas atrás

    São Paulo, São Paulo, Brasil Motorola Solutions Tempo inteiro

    Customer Support Role at Motorola SolutionsAt Motorola Solutions, we're dedicated to helping people be their best in critical moments. Our mission is to create a safer world by building innovative technologies across our safety and security ecosystem. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences.Key...

  • Desktop Support Lead

    2 meses atrás

    Sorocaba, São Paulo, Estado de São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...