SAP Ixp Intern

3 semanas atrás

Porto Alegre, Brasil SAP Tempo inteiro

**We help the world run better**

Open positions in the following areas:

- PLM MAN

***

We are looking for an intern who is driven by a desire to provide our customers with outstanding customer service. The key responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP Products.

**EXPECTATIONS AND TASKS**
- Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services.
- Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries.
- Root Cause Analysis of reported incidents.
- Creation and maintenance of knowledge documentation.
- Participation in global projects around support processes, infrastructure requirements and quality assurance.
- Report errors to Development.
- Provide consulting for customers on procedural issues and queries.
- Queue screening and queue management.

**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**
- Undergraduate students in Information Technology, Computer Science or related areas.
- Knowledge in Manufacturing is a plus.
- Good customer focus and communication skills (oral/written).
- Problem solving/analytical skills.
- Flexible approach working in teams as well as environment.
- Advanced English, Spanish is an advantage.

**WORK EXPERIENCE**
- Experience or eagerness to learn in an IT related area, e.g. consulting / support
- Familiarity with Business Software (SAP or comparable solutions) and/or Business Processes is a plus.
- Previous experience with customer support and/or ticketing tool is an advantage but not mandatory.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 363882 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid.

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