SAP Ixp Intern

2 semanas atrás

Porto Alegre, Brasil SAP Tempo inteiro

**We help the world run better**

**About the SAP Internship Experience Program**
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
**Three reasons to intern at SAP**
1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**About the team**

Part of SAP Customer Success organization, the** Customer Onboarding team at SAP** orchestrates a unified onboarding journey that ensures consistent and relevant experiences for customers as they move from contract signature to first value realization. Customers receive guidance, enablement and services focused on developing their internal experts, delivering successful implementations, and achieving key business goals.
Based on three basic operating principles - agile, transparent & customer value-driven -, the **Strategy & Program Management office for Customer Onboarding **shapes and manages strategic and transformation initiatives, bringing the full organization along, and helping it achieve lasting business success. This unit is embedded within the existing team structure, pulling in the right business expertise and resources to realize tangible and streamlined outcomes out of our strategic initiatives.

**What you’ll do**:
**Position title**: SAP iXp Intern - SAP Customer Onboarding - Global Strategy & Program Management
**Location**: São Leopoldo, Rio Grande do Sul, Brazil - Hybrid

**In this role, you’ll**:
In this role's capacity, you will work with the Global Strategy and Program Management Lead and collaborate with our leadership team to support the process of defining strategic directions, structuring the means of realizing the strategy, and driving strategic initiatives to ensure the systematic progress toward goals achievement. More specifically, you can expect to be involved in activities in the following areas:

- **Customer Onboarding Strategy**: Support activities involved in the design and continuous improvement of the Customer Onboarding Strategy and Operation Model. In practice, here we ensure alignment with our corporate and organizational strategy, assess, and incorporate relevant transformation initiatives, stay up to date on market trends and best practices around customer onboarding in the software industry, and ultimately drive the definition of the strategic priorities for our team.
- **Stakeholders Communications and Messaging**:Create the assets and experiences needed to offer straightforward and easy-to-grasp messaging around our strategy to internal and external audiences. A routine for continuous and proactive success stories gathering and communication with our stakeholders is in place, having as core pillars team communications, stakeholder engagement and alignment, and offering advertisement to our customers.
- **Global Program Management**: Support the different units in our organization in the definition, scoping, and progress monitoring of the initiatives that will help us achieve our strategic objectives. Our routine in this area involves the continuous maintenance of our "Strategic Initiatives Management tool" and supporting the leaders in the value realization of our program management resources.
- **Experience Mapping & Content Curation**: Support the daily operations of the Experience Owners team, which is responsible for the end-to-end onboarding journey mapping and curation of the content leveraged in the Onboarding Experience across solution areas.
- **Customer Feedback Program**: Support the daily routines of the program that manages the tools and processes needed to collect, analyze, and act on the customer feedback provided by our customers through our existing engagement surveys and webinar polls.
- ** Involvement in Ad-hoc Projects**: Get involved in ad-hoc strategic initiatives to address business and transformation demands. Some examples are: Customer Feedback Program Operations (Customer Surveys), Strategic Metrics Analysis & Market Trends, and competitors’ research.

**Who you are**:
We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
- Positive, "Can-do" mentality, with a passion for learning taking things off the drawing board.
- Ambition to grow at SAP in a customer success organization and learn global strategy routines.
- Good graphical design skills or interest in developing it - i.e., Adobe Suite and MS PowerPoint.
- Experienced in video editing, or interest in developing it - i.e., Adobe Premier, After Effects, and AI video tool as a plus.
- Previous experience and/or willingness to learn about MS Powe

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