Customer Care Specialist 2
2 meses atrás
What if the work you did every day could impact the lives of people you know? Or all of humanity?
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
**Please submit your resume in English**
Watch to hear first-hand from our employees what it's like to work in genomics at Illumina.
Customer Care - AMR Shared Service Role
Level: CCS2 - P2 - past technical skills and language requirements.
Location: Sao Paulo
Position Summary:
Primary Responsibilities may include:
- Process customer orders in an efficient and timely manner according to the customer specifications and commercial terms and our policy guidelines.
- Exercises own judgement to determine best path to resolve purchase order and system discrepancies for sales orders, working with customers or internal teams.
- works with master data team on customer account set up/updates and/or shipping preferences.
- works with Sales and Quotes team on quote updates or discrepancies.
- works directly with customers on pricing discrepancies.
- Credit/Rebill Adjustments for tax discrepancies and other adjustments for customers as required.
- Service Contract Management - ensure service contract dates and requirements are updated, managed, and released for invoicing as required.
- Provides immediate support for same day action requests and escalates internally as needed. Includes updating order as requested for timely shipments and/or warehouse changes.
- Manages order communications exceptions in support of compliance and customer experience.
- Run, Review and action reports from SAP system in support of operational efficiency, customer experience and compliance.
- May participate in other duties as assigned.
Education and Experience:
- Bachelor’s degree in Biology, Pharmacy, or equivalent and/or Administrative area.
Skills and Experience:
- 2+ years of experience in a customer-facing, customer service or administrative role.
- Bi-lingual - Strong spoken and written English and Portuguese. Other languages are a plus.
- Ability to run, read, interpret, and act on reports.
- Experience with Microsoft Suite; Outlook, Excel, Word etc.
- Experience working in Biotechnology companies a plus.
-
Vaga de Customer Care Specialist 2
3 semanas atrás
São Paulo, Brasil Catho Online Ltda. - BR - Specialist Tempo inteiroWhat if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and...
-
Customer Onboarding Specialist
3 meses atrás
São Paulo, SP, Brasil Validity Tempo inteiro**About the Role*** Onboarding Specialists at Validity are enthusiastic problem solvers! The Customer Onboarding Specialist loves to troubleshoot client problems, as well as view and analyze situations from a very logical, systematic perspective. In this role, the Customer Onboarding Specialist will be responsible for onboarding and training new clients with...
-
Oral Care Specialist
Há 1 mês
São Paulo, São Paulo, Brasil Colgate-Palmolive Tempo inteiroAbout the RoleWe are seeking a highly motivated and experienced Oral Care Specialist to join our team at Colgate-Palmolive. As a key member of our sales team, you will be responsible for building and maintaining relationships with dentists and promoting our oral care products in dental offices.Main ResponsibilitiesVisit dentists to introduce and demonstrate...
-
Customer Experience Specialist
3 semanas atrás
São Paulo, SP, Brasil JATO Tempo inteiro**About us**: JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers. **Role Overview**: - As a Customer Experience...
-
Vaga de Customer Success Specialist
3 semanas atrás
São Paulo, Brasil Catho Online Ltda. - BR - Specialist Tempo inteiroDescrição do Cargo: Customer Success SpecialistO Customer Success Specialist será responsável por garantir a satisfação e o sucesso dos clientes no mercado de imigração, fornecendo suporte dedicado e proativo. O profissional trabalhará em estreita colaboração com os clientes para entender suas necessidades, resolver problemas e garantir que...
-
Customer Care Manager
5 meses atrás
Sao Paulo, Brasil Atlas Technology Solutions Tempo inteiroWe believe in a world where growth thrives across borders and cultures. As an EOR, Atlas employs people to work for companies anywhere in the world. Before we came along, the only businesses offering a similar solution were essentially brokers. They'd outsource your HR and payroll services to third-party providers in different countries. Today, we're the...
-
Sr Specialist
2 semanas atrás
São Paulo, SP, Brasil Vantage Specialty Chemicals Tempo inteiroVantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. ESSENTIAL DUTIES AND RESPONSIBILITIES Specialist Formulation Research/Application...
-
Customer Care Specialist Americas
6 meses atrás
Sao Paulo, Brasil Atlas Technology Solutions Tempo inteiroWe believe in a world where growth thrives across borders and cultures. As an EOR, Atlas employs people to work for companies anywhere in the world. Before we came along, the only businesses offering a similar solution were essentially brokers. They'd outsource your HR and payroll services to third-party providers in different countries. Today, we're the...
-
Customer Support Specialist
2 semanas atrás
São Paulo, Brasil Equativ Tempo inteiroAbout the teamOur highly dedicated Services team has both the art and the science for delivering customer satisfaction. People on the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to...
-
Data Analytics Specialist Position
2 semanas atrás
São Paulo, São Paulo, Brasil Catho Online Ltda. - BR - Specialist Tempo inteiro**Company Overview**Colgate-Palmolive Company is a leading global healthcare company that focuses on Oral Care, Personal Care, Home Care and Pet Nutrition.We are committed to delivering high-quality products that meet the needs of our customers, while also prioritizing the health and well-being of our pets and the planet.Job SummaryWe are seeking a highly...
-
Customer Support Specialist
2 meses atrás
São Paulo, Brasil Equativ Tempo inteiroAbout the team Our highly dedicated Services team has both the art and the science for delivering customer satisfaction. People on the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to...
-
[br] Support Specialist
2 meses atrás
São José dos Campos, SP, Brasil edrone Tempo inteiroDo you want to become a key figure in the success of our customers?️ At edrone, we are looking for passionate individuals to join our Customer Care team as a Success Specialist. **Sounds interesting? Keep reading!** **What we can offer you**: - Joining a fantastic team, full of passion for building customer relationships and tools to support your...
-
Customer Support Specialist
6 meses atrás
Sao Paulo, Brasil Sur Tempo inteiroWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Customer Support Specialist
2 meses atrás
São Paulo, Brasil Equativ Tempo inteiroAbout the teamOur highly dedicated Services team has both the art and the science for delivering customer satisfaction. People on the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to...
-
Diagnostic Sales Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil Cepheid Tempo inteiroAbout the RoleWe are seeking a Diagnostic Sales Specialist to join our team at Cepheid. As a key member of our Americas Customer Care organization, you will play a critical role in negotiating Service Contract renewals and contacting existing Billable customers in Brazil to discuss the value of service contracts and annual preventative maintenance for our...
-
Customer Care Manager
2 semanas atrás
São Paulo, Brasil Sidel Tempo inteiroSidel is looking for a Customer Care Manager to manage customer requests for emergencies, troubleshooting, and technical assistance during the warranty and life cycle of the equipment while securing HSS&E (Health, Safety, Security & Environmental). This role leads complete solution delivery from customer call until complete issue resolution with the help of...
-
Customer Success Specialist
Há 7 dias
São Paulo, Brasil Agile inc Tempo inteiroProcuramos um(a) Customer Success Specialist apaixonado(a) por garantir a satisfação e o sucesso dos nossos clientes. Esse profissional será responsável por assegurar que os projetos e a prestação de serviços sejam percebidos pelos clientes como entregues com qualidade superior. Atuará como o ponto de contato principal para os clientes, desenvolvendo...
-
Customer Support Specialist
2 meses atrás
São Paulo, Brasil Mentice Tempo inteiroCustomer Support SpecialistAre you passionate about customer satisfaction and ready to make a positive impact? We’re seeking a dedicated Customer Support Specialist to join our team at Mentice as an independent contractor. As a key player in our organization, you’ll directly contribute to our mission of improving healthcare!What we do at Mentice:Mentice...
-
Customer Support Specialist
2 meses atrás
São Paulo, Brasil Mentice Inc. Tempo inteiroCustomer Support SpecialistAre you passionate about customer satisfaction and ready to make a positive impact? We’re seeking a dedicated Customer Support Specialist to join our team at Mentice as an independent contractor. As a key player in our organization, you’ll directly contribute to our mission of improving healthcare!What we do at Mentice:Mentice...
-
Customer Support Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil Supportyourapp Tempo inteiro**Unlock Your Potential in a Multicultural Environment**At SupportYourApp, we're passionate about tech and committed to delivering exceptional customer support. Join our team as a Customer Support Specialist and thrive in a dynamic, multilingual environment while enjoying the flexibility of working from home.…**Key Responsibilities:**Build lasting...