Customer Care Manager

2 semanas atrás


São Paulo, Brasil Sidel Tempo inteiro

Sidel is looking for a Customer Care Manager to manage customer requests for emergencies, troubleshooting, and technical assistance during the warranty and life cycle of the equipment while securing HSS&E (Health, Safety, Security & Environmental). This role leads complete solution delivery from customer call until complete issue resolution with the help of experts from Product Support. It is a key role between the customer and the After Sales Manager for technical problem solving and advice.Your Mission Collect and filter customer calls, identify needs, and manage any technical requests in compliance with HSS&E standards to ensure general support requests from customers are answered.Issue Service Requests for intervention and ensure follow-up with the Planning team.Open and drive Non-conformity through SINCRO until the problem is solved and confirmed by the customer.Follow and support Field Service Engineers during interventions at customer sites.Ensure Sales Orders and Service Orders are created and aligned as required.Collect and send technical reports to customers.Organize standalone or complete line regular maintenance and emergency interventions.Manage warranty interventions following the Issue Resolution process.Ensure team members are following procedures during issue resolution interventions.Conduct regular follow-ups with Supply Chain and Sales & Marketing stakeholders.Your Profile Bachelor's Degree or Business school degree is a plus.Fluent level of English is a plus.5 years of working experience in after sales or production plant.High technical knowledge of Sidel products and complete line equipment.Strong verbal and written communication skills to establish a very good customer relationship.Excellent responsiveness, dynamism, tenacity, autonomy, and motivational skills.Ability to interface with all levels of the organization.#J-18808-Ljbffr


  • Customer Care Manager

    3 semanas atrás


    São Paulo, Brasil Sidel Tempo inteiro

    Sidel is looking for a Customer Care Manager to manage customer requests for emergencies, troubleshooting, and technical assistance during the warranty and life cycle of the equipment while securing HSS&E (Health, Safety, Security & Environmental). This role leads complete solution delivery from customer call until complete issue resolution with the help of...

  • Customer Care Manager

    3 semanas atrás


    São Paulo, Brasil Sidel Tempo inteiro

    Sidel is looking for a Customer Care Manager to manage customer requests for emergencies, troubleshooting, and technical assistance during the warranty and life cycle of the equipment while securing HSS&E (Health, Safety, Security & Environmental). This role is key in delivering complete solutions from customer calls to issue resolution with the help of...

  • Customer Care Manager

    5 meses atrás


    Sao Paulo, Brasil Atlas Technology Solutions Tempo inteiro

    We believe in a world where growth thrives across borders and cultures. As an EOR, Atlas employs people to work for companies anywhere in the world. Before we came along, the only businesses offering a similar solution were essentially brokers. They'd outsource your HR and payroll services to third-party providers in different countries. Today, we're the...

  • Customer Experience Manager

    2 semanas atrás


    São Paulo, Brasil NoPing Tempo inteiro

    Vagas de Emprego para Customer Experience Manager em Brasil Customer Experience Manager - Gerente de Relacionamento com o ClienteLocalização: São Paulo, Campinas, Guarulhos, MauáEmpresa: Amazon Serviços de Varejo do Brasil Ltda.Insira o seu endereço email e nós te enviaremos todas as novas ofertas para: Customer Experience Manager /...


  • São Paulo, Brasil Catho Online Ltda. - BR - Manager Tempo inteiro

    As a Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers. You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships, and by acting as their champion within Dynatrace. You will also highlight...

  • Customer Experience Manager

    3 semanas atrás


    São Paulo, Brasil NoPing Tempo inteiro

    Vagas de Emprego para Customer Experience Manager em BrasilCustomer Experience Manager - Gerente de Relacionamento com o Cliente Localização: São Paulo, Campinas, Guarulhos, Mauá Empresa: Amazon Serviços de Varejo do Brasil Ltda. Insira o seu endereço email e nós te enviaremos todas as novas ofertas para: Customer Experience Manager / Brasil ...

  • Customer Experience Manager

    3 semanas atrás


    São Paulo, Brasil NoPing Tempo inteiro

    Vagas de Emprego para Customer Experience Manager em BrasilCustomer Experience Manager - Gerente de Relacionamento com o ClienteLocalização: São Paulo, Campinas, Guarulhos, MauáEmpresa: Amazon Serviços de Varejo do Brasil Ltda.Insira o seu endereço email e nós te enviaremos todas as novas ofertas para: Customer Experience Manager /...

  • Customer Success Manager

    3 semanas atrás


    São Paulo, SP, Brasil Joom Tempo inteiro

    Joom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential and explore profitable ways to expand your business. Joom Pulse helps make...

  • Customer Success Manager

    3 semanas atrás


    São Paulo, Brasil Clarivate Tempo inteiro

    We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The Customer Success Manager serves a critical role to retain Clarivate's current business, identify and mitigate risk and support the growth of key customers. You will work proactively with Customers and will help drive value derived from the Clarivate...

  • Customer Success Manager

    4 semanas atrás


    São Paulo, Brasil Joom Tempo inteiro

    Joom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential and explore profitable ways to expand your business. Joom Pulse helps make...

  • Customer Success Manager

    3 semanas atrás


    São Paulo, Brasil Joom Tempo inteiro

    Joom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential and explore profitable ways to expand your business. Joom Pulse helps make...


  • São Paulo, Brasil Kimberly-Clark Corporation Tempo inteiro

    Brand Manager International Personal CareYou’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our...


  • São Paulo, Brasil Prove Tempo inteiro

    Sr. Customer Success Manager, BrazilSummaryProve is seeking a Sr. Customer Success Manager to lead our Brazil market, responsible for managing and nurturing post-sale relationships, ensuring customer satisfaction, and driving success through tailored engagement strategies. The Sr. Customer Success Manager oversees the customer retention process by acting as...


  • São Paulo, São Paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    About the RoleCustomer Intelligence Inc. is seeking an experienced Electronic Payments Implementation Manager to lead our team in implementing electronic payments processing business activities for customers.Main ResponsibilitiesLead a cross-functional team of technical and non-technical electronic payment processing experts from the industry.Deliver...

  • Customer Success Manager

    2 meses atrás


    São Paulo, Brasil dynaTrace software GmbH Tempo inteiro

    As a Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers. You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within Dynatrace. You will also highlight...

  • Gerente de Customer Care

    5 meses atrás


    Sao Paulo, Brasil Lucca Consultoria & Gestão Tempo inteiro

    Estamos buscando experiente Gerente de Customer Care para uma empresa líder no setor de geração de energia limpa, comprometida em fornecer soluções sustentáveis e inovadoras para atender às necessidades energéticas do mundo atual. **Responsabilidades**: - Supervisionar e liderar a equipe de Customer Care, garantindo um atendimento ao cliente...


  • São Paulo, Brasil Vistex Tempo inteiro

    Titulo da Vaga: Customer Success ManagerNome da Empresa: VistexLocalização: São Paulo – SPDescrição da Vaga: We are looking for a creative, inspiring, and seasoned Customer Success Manager (CSM) who can independently manage and help grow clients in North America. As a CSM, reporting into the Director of Customer Success, you will work...

  • Customer Success Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil S&P Global Tempo inteiro

    About the Role:Grade Level (for internal use): 08About the Role: As a Customer Success Manager at S&P Global, you will be a key member of our dynamic global team focused on large global accounts. Your primary responsibility will be to deliver a successful customer journey and touch points that create long-term client engagement, driving product adoption,...


  • São Paulo, Brasil Zendesk, Inc. Tempo inteiro

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job DescriptionAs a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work nimbly across different sizes and segments of...

  • Customer Experience Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil Motorola Solutions Tempo inteiro

    At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter.Department OverviewThe Commercial Markets department is responsible for delivering and maintaining all Managed Services to current customers. As a key member of our team, the Associated Customer Support Manager (ACSM) plays a crucial role in...