Tech Support Senior Analyst
2 meses atrás
A KAVAK é uma **empresa global **com operações no Brasil, México, Argentina e Turquia. **Somos a startup privada valiosa da América Latina **e o 1º unicórnio mexicano. Investimos em **talentos, ideias, infraestrutura e tecnologia **para continuar revolucionando a compra e venda de carros no mundo.
Queremos garantir que **nos rodeamos dos melhores talentos, acreditamos no valor da diversidade e das diferenças e buscamos ter uma equipe inclusiva.**
Como equipe, gostamos de **imaginar o impossível e trabalhar juntos para alcançá-lo.** Sabemos que só alcançando o sucesso de cada um, podemos construir a história de sucesso da KAVAK. Se você está procurando **projetos desafiadores e disruptivos **e quer trabalhar em um ambiente de **constante inovação e desafios**, a KAVAK é o seu lugar
Junte-se a nós como **JOB TITLE**
**Qual será sua missão?**
- Monitorar e acompanhar a continuidade operacional dos serviços da área de TI
- Fornecer suporte técnico N3 aos nossos clientes internos e C-Level. Orientar e treinar outros profissionais do time de TI
- Desenvolver e manter documentação técnica e artigos de base de conhecimento
- Melhorar continuamente os processos e procedimentos de suporte técnico
- Gestão de ativos, atualização de status, monitoramento e gestão de garantias
- Gestão de projetos
**O que buscamos?**
- Formação em Ciência da Computação, Análise de Sistemas ou afins
- Idiomas: Inglês intermediário e Espanhol básico
- +5 anos de experiência comprovada com Suporte Técnico
- Conhecimento em metodologia ágil
- Expert em Windows 10, 11 e Mac OS, impressoras multifuncionais, Office 2016 ou 365, G-Suíte, Jira ou outra ferramenta ITSM, telefones Android e IOs
- Fortes habilidades de resolução de problemas e capacidade de resolver problemas técnicos complexos
- Conhecimento em Metodologia Ágil
**O que oferecemos?**
- Oferecemos um ambiente de trabalho dinâmico e desafiador, onde você pode aplicar e expandir suas habilidades técnicas.
- Fazer parte de uma equipe colaborativa que promove o aprendizado contínuo e o crescimento profissional
- Oferecemos oportunidades de desenvolvimento para ajudá-lo a melhorar suas habilidades e avançar em sua carreira
- salário competitivo
- Assistência Médica, Assistência Odontológica, Vale-refeição, Mobilidade, Seguro de vida
Área de trabalho de São Paulo
Motivado por fazer parte desta missão e nos ajudar a construir o resto da nossa história? **Junte-se a nós
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