Director of Customer Expansion

6 meses atrás


Sao Paulo, Brasil Third-Party Job Posts Tempo inteiro

Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its award-winning front desk, revenue, distribution, guest acquisition and guest engagement solutions seamlessly combined in a single unified system.

Behind the Cloudbeds platform is a growing team of 700+ employees distributed across 40+ countries speaking 30+ languages. From data architects to UX designers, integrations managers to payments experts, former hotel managers to former OTA executives, our team comprises the brightest minds in technology and hospitality working to solve the industry's biggest challenges.

From the beginning, we've believed that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values that allow our team to thrive. This means we:

- Hire the best people around the world;
- Emphasize the value of results over hours put in;
- Provide flexibility in working hours and locations;
- Foster an inclusive environment that celebrates bold thinking and diverse perspectives;
- Offer open vacation policies, free LinkedIn Learning, and other benefits that promote well-being and professional development.

Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar **Director of Customer Expansion**.

We're on the hunt for a **Director of Customer Expansion** who's not only strategic and metrics-driven but also knows how to sprinkle some fun into the mix This role is all about leading our Customer Success team to new heights, so we need someone with serious expertise in product-led growth (PLG), sales metrics analysis, and contract management.

As our **Director of Customer Expansion**, you'll be the driving force behind our growth journey. Your mission? To optimize sales processes, maximize customer lifetime value, and sprinkle a little magic into every customer interaction. If you're ready to make waves in the world of customer expansion and have a blast while doing it, then we want to hear from you

**Location**: NORAM + LATAM (Remote)

**What You Will Do**:

- Spearhead an incredible PLG strategy to boost expansion revenue and skyrocket customer lifetime value.
- Collaborate seamlessly with Product and Marketing teams to align customer expansion efforts with product roadmap priorities and go-to-market strategies, leveraging lead scoring and segmentation techniques for optimized sales pipeline management.
- Delve into sales metrics to uncover trends and areas for growth, leveraging insights from win rates, close rates, and deal sizes.
- Create and maintain dynamic sales performance dashboards, using data-driven insights to optimize processes and drive continuous improvement towards expansion revenue targets and KPIs.
- Lead contract renewals with finesse, ensuring they're not only timely and compliant but also custom-tailored to meet every customer's needs, unlocking maximum revenue potential.
- Dive into contract negotiations, partnering closely with our Legal and Finance teams to mitigate risks, maintain meticulous documentation, and uphold regulatory standards through our centralized contract management system.
- Nurture meaningful connections with valued customers, serving as their trusted ally and champion of success within the exciting world of hospitality tech.
- Join forces with cross-functional teams to craft strategic account plans, igniting growth and elevating satisfaction levels, all while conducting regular business reviews to uncover exciting upsell opportunities and swiftly address any concerns.

**You'll Succeed With**:

- Bachelor's degree in Business Administration, Marketing, or related field (MBA preferred).
- 5+ years of experience in customer success, account management, or sales roles within the technology or SaaS industry.
- 5+ years of leadership experience managing a globally distrusted remote SaaS sales team with proven success leading managers
- Proven track record of driving expansion revenue, optimizing sales processes, and exceeding revenue targets.
- Strong understanding of sales metrics, including win rate, close rate, and lead scoring, with the ability to analyze data and derive actionable insights.
- Excellent negotiation and contract management skills, with experience negotiating complex contracts and addendums.
- Demonstrated ability to work cross-functionally with Product and Marketing teams to drive customer expansion initiatives.
- Strong sales acumen and customer-centric mindset, with a passion for driving customer success and maximizing lifetime value.

LI-REMOTE #LI-AM1

Our company culture supports flexible working schedules w



  • São Paulo, São Paulo, Brasil Third-Party Job Posts Tempo inteiro

    Customer Expansion DirectorAt Third-Party Job Posts, we're on a mission to power every property in the world, and we need a superstar Customer Expansion Director to lead our Customer Success team to new heights.This role is all about leading our Customer Success team to new heights, so we need someone with serious expertise in product-led growth (PLG), sales...


  • São Paulo, São Paulo, Brasil Third-Party Job Posts Tempo inteiro

    Role OverviewThird-Party Job Posts is seeking a highly skilled Business Development Director for Expansion Markets to lead our customer expansion efforts and drive growth in key markets. This role will be responsible for spearheading the development of a comprehensive PLG strategy, collaborating with cross-functional teams, and leveraging sales metrics to...


  • São Paulo, São Paulo, Brasil Gigamon Tempo inteiro

    Gigamon, a leading provider of cloud visibility and analytics solutions, is seeking an experienced Regional Sales Director to lead key account expansion efforts in the Sao Paulo, Rio de Janeiro, and Brasilia regions. This role presents an exciting opportunity for a sales professional to drive growth, build strong relationships with existing customers, and...


  • Sao Paulo, Brasil Third-Party Job Posts Tempo inteiro

    Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...

  • SEO Director

    5 meses atrás


    Sao Paulo, Brasil MyCitySocial Tempo inteiro

    **MUST HAVE PREVIOUS EXPERIENCE MANAGING A TEAM OF OTHER SEOS.** **POSITION DETAILS**: We are looking for an SEO Director that will manage our SEO team (US based). The SEO Director position is a dynamic position that involves working with people and teams throughout the day as well as possessing a very in-depth understanding of how SEO works. The position...


  • Sao Paulo, Brasil BR 500 Assessoria Tecnica Atene Brazil Tempo inteiro

    **Position Summary**: The Director, Global Tax Services (Brazil) is responsible for driving the expansion of the Company’s tax and related advisory services in Brazil. Working in close partnership with Commercial and Marketing leaders, the Director, Global Tax Services, will act as the central point for aligning and coordinating priorities, developing and...


  • Sao Paulo, Brasil Graded School Tempo inteiro

    Home Empregos para Executive Manager Director Of In...1 Empregos para Executive Manager Director of Information Technology em São Paulo São PauloExecutive Manager/Director of Information Communication Technology Local: São PauloGraded SchoolData de Início: 01/09/2024Área e especialização profissional: Informática, TI, Telecomunicações - TINível...

  • Regional Director

    Há 7 dias


    São Paulo, São Paulo, Brasil Cornerstone Global Partners (CGP Group) Tempo inteiro

    About the JobWe are seeking an experienced Regional Director to lead our expansion into the Latin American market. Reporting directly to the General Manager for International Markets, this role will be responsible for establishing a strong market presence, achieving aggressive growth targets, and managing the complete P&L for the region.This is a key role...


  • São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Job SummaryWe are seeking an experienced Software Engineer to join our team and contribute to the expansion of Amazon's global e-commerce presence. As a key member of our team, you will design, develop, and deliver customer-facing features that reach millions of customers worldwide.


  • São Paulo, São Paulo, Brasil Mongodb Tempo inteiro

    Company OverviewMongoDB is a cutting-edge technology company that specializes in providing innovative solutions for data management and analytics. We are dedicated to helping our customers succeed in their respective industries by offering a robust platform that caters to their diverse needs.About the RoleWe are seeking an experienced Customer Success...


  • São Paulo, São Paulo, Brasil Citrus Systems Tempo inteiro

    We are seeking a highly skilled Customer Service Director to lead our Brazilian iGaming operations. As a key member of our team, you will be responsible for overseeing the customer support function, ensuring exceptional service quality, and driving business growth.Key Responsibilities:• Serve as the principal leader for the Brazilian customer support...

  • Country Director

    3 semanas atrás


    São Paulo, São Paulo, Brasil Coinflip Tempo inteiro

    As the Country Director, you will be responsible for driving the growth and development of our business in Brazil. This will involve creating and executing a go-to-market strategy, leading sales and marketing efforts, and managing the P&L for the territory.**Key Responsibilities:**• Collaborate with our Director of International Expansion to develop a...


  • São Paulo, São Paulo, Brasil AppsFlyer Ltd. Tempo inteiro

    Customer Success Manager Role OverviewAt AppsFlyer Ltd., we're seeking a Customer Success Manager to join our Growth team. This role involves working closely with clients at scale, adopting a 1:Many approach. As a Customer Success Manager, you will be responsible for onboarding, training, and problem-solving with a large book of customers across the LATAM &...

  • Sales Director

    4 semanas atrás


    São Paulo, São Paulo, Brasil Brainboxgroup Tempo inteiro

    We are seeking a seasoned sales leader to spearhead the launch and growth of our Brazilian operations. As a Sales Director, you will be responsible for building and managing a high-performing sales team, developing and executing sales strategies, and driving revenue growth in the region.About the RoleYou will report to our Senior Sales Manager and work...


  • São Paulo, São Paulo, Brasil Evermonte Tempo inteiro

    Evermonte, a leading company in sustainable mobility solutions, is seeking a Global Supply Chain Director to drive its expansion through strategic importation of parts and components.As Global Supply Chain Director, you will be responsible for structuring and managing demand planning, ensuring alignment between operations and commercial projections. Your...


  • São Paulo, São Paulo, Brasil Johnson & Johnson Tempo inteiro

    Regional Senior Director, Business Analytics & Customer InsightsJohnson & Johnson is seeking a Regional Senior Director, Business Analytics & Customer Insights to lead business analytics and customer insights initiatives in Latin America.Key Responsibilities:Develop and implement business analytics strategies to drive business growth and improvement.Lead...

  • Sales Director

    Há 1 mês


    São Paulo, São Paulo, Brasil Iqvia Tempo inteiro

    **Job Overview**We are seeking a highly skilled Sales Director to join our team at Iqvia. As a Sales Director, you will be responsible for building and maintaining strong relationships with key clients and stakeholders.Key responsibilities include:Actively prospect and leverage business opportunities within existing or new customers.Cultivate strong,...

  • Healthcare Account Director

    4 semanas atrás


    São Paulo, SP, Brasil Elekta Tempo inteiro

    Are you a current Elekta employee? Find Jobs - Elekta Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers - healthcare professionals who use our products to help patients and their communities. We currently have the following opportunity...


  • São Paulo, São Paulo, Brasil Telesign Corp. Tempo inteiro

    Role OverviewAt Telesign Corp., we're seeking a highly skilled Senior Enterprise Solutions Director to join our team. This key role will be responsible for developing and executing strategies to drive business growth and expansion in the enterprise segment.Key ResponsibilitiesDevelop and execute business growth strategies to drive revenue expansion in the...

  • Commercial Director

    Há 1 mês


    São Paulo, São Paulo, Brasil Impact Talent Tempo inteiro

    Lead Commercial Growth in BrazilImpact Talent is seeking an experienced Commercial Director to drive growth and success in our Brazil operations.Key Responsibilities:Develop and execute strategies to increase market share and revenueLead and manage Sales and Customer Service teams to achieve business objectivesTravel to meet customers, develop business...