Global Customer Operations Associate
7 meses atrás
**What you will do**
- Support customer calls and requests in Portuguese, English and Spanish
- Must exhibit sense of urgency to complete customer requests in a timely manner and engage internal support teams to take over troubleshooting in the event of a customer impacting issue
- Ensure compliance with Intelsat standards practices and processes
- Incorporate and leverage industry best practices while maintaining alignment with Intelsat goals and capabilities
- Must be able to maintain customer privacy in compliance with all applicable laws
- Able to successfully navigate and use Microsoft Office Suite products
- Manage positive relationships with customers to ensure customer retention
- Excellent written and oral communication skills
- Must be able to meet set expectations for call center metrics and customer turnaround times
- Escalate customer reported technical service issues or requests to the appropriate NOC vertical team
- Maintain accurate information and data in appropriate systems by tracking and capturing information and data
- Ability to operate in a team environment cross functionally where employees constantly provide support to each other Flexible and adaptive to change
**Your required experience/skills**
- High School Diploma or GED required
- One to two years of satellite communications experience including an understanding of RF technology
- One to two years proven customer service including relevant experience or equivalent education experience
- Verbal and written fluency in Portuguese, English and Spanish
- High aptitude for Networking and troubleshooting
- Demonstrated ability to organize and manage multiple priorities Possess problem analysis and problem resolution skills
**Your success in this role will look like**:
- Meet or exceed expectations in gathering and implementing reporting or tool requirements
- Must be available to work rotating shifts
- Support network operations center network engineering and sales teams by reduced reducing customer response time and minimizing impact to customers
- Must have strong written and verbal communication Must be able to work in 24/7/365 environment - includes weekends and holidays
**It would be nice if you had**:
- Experience working with Network Operation Centers is a plus but not required
- Positive attitude with an outgoing disposition
**How we support you**:
- Hybrid work environment offering up to two days per week work from home (for eligible positions)
- Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally
- Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events, recognition programs, and employee resource groups. Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more
These benefits are designed to support your overall well-being and help you succeed in your role.
**Our D&I Commitment
**We’re committed to fostering a culture and environment of diversity, inclusion and respect - a place where everyone can show up fully as themselves and do their best work every day. We're a technology leader committed to advancing diverse, inclusive teams - where belonging is rooted in our culture. Intelsat has an established Diversity & Inclusion Council and Employee Resource Groups. Intelsat is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, national origin, ethnicity, age, disability, pregnancy, veteran status, sexual orientation, gender identity or any other characteristic protected by applicable law.
At Intelsat, we increase human potential by connecting people, communities, businesses, and governments. Our employees enjoy a casual and collaborative environment, where we celebrate professional excellence in pursuit of the corporate mission. We hire skilled professionals who work in various areas such as: satellite engineering, network operations, cloud architecture, accounting, sales, legal, and more. Browse our current job openings or create a professional profile to stay informed about opportunities that match your interests and expertise.
Intelsat is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled
-
Global Customer Operations Associate
4 meses atrás
Rio de Janeiro, Brasil Intelsat Tempo inteiro**What you will** - Support customer calls and requests in Portuguese, English and Spanish - Must exhibit sense of urgency to complete customer requests in a timely manner and engage internal support teams to take over troubleshooting in the event of a customer impacting issue - Ensure compliance with Intelsat standards practices and processes - Incorporate...
-
Career Opportunities: Global Customer Success Manager
2 meses atrás
Rio De Janeiro, Brasil OIA Global Tempo inteiroCareer Opportunities: Global Customer Success Manager (3736)Requisition ID 3736 - Posted - Sales Operations - Job Location (country) (1) - Job Location (region) (1)OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,100 forward-thinking employees, we specialize in 3PL, 4PL, sustainability,...
-
Global Customer Operations Specialist
Há 2 dias
Rio de Janeiro, Brasil Intelsat Tempo inteiro**Your role in helping us shape the future**: The Global Customer Operations (GCO) Specialist role is in a 24x7x365 office environment. This individual will be working in an operations environment taking inbound calls and requests from Intelsat customers requesting to access Intelsat satellites as well as requests to peak and pol customer antennas. This work...
-
Global Customer Operations Specialist
Há 7 dias
Rio de Janeiro, Brasil Intelsat Tempo inteiro**Your role in helping us shape the future**: The Global Customer Operations (GCO) Specialist role is in a 24x7x365 office environment. This individual will be working in an operations environment taking inbound calls and requests from Intelsat customers requesting to access Intelsat satellites as well as requests to peak and pol customer antennas. This work...
-
Global Customer Operations Specialist
Há 4 dias
Rio de Janeiro, Brasil Intelsat Tempo inteiro**Your role in helping us shape the future**: The Global Customer Operations (GCO) Specialist role is in a 24x7x365 office environment. This individual will be working in an operations environment taking inbound calls and requests from Intelsat customers requesting to access Intelsat satellites as well as requests to peak and pol customer antennas. This work...
-
Data Operations Associate
6 meses atrás
Rio de Janeiro, Brasil Darkroom Tempo inteiroWe're building the future of advertising and are looking for the minds to help us do it. Darkroom is a vertically integrated digital agency pioneering the next generation of consumer-facing brands. A category leader in results-driven growth marketing, Darkroom’s success is attributed to our unique partnership model, purposefully built to launch brands to...
-
Rio De Janeiro, Brasil OIA Global Tempo inteiroCareer Opportunities: Senior Manager, Global Tender Management and Implementation (3756)Requisition ID3756-Posted -Sales Operations- Job Location (country) (1) - Job Location (region) (11)OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in...
-
Program Operations Associate
7 meses atrás
Rio de Janeiro, Brasil Climate Policy Initiative Tempo inteiroAbout CPI Climate Policy Initiative (CPI) works to improve the most important energy and land use policies around the world, with a particular focus on finance. CPI supports decision makers through in-depth analysis on what works and what does not. CPI works in places that provide the most potential for policy impact, including Brazil, Europe, India,...
-
Customer Operations Associate
7 meses atrás
Rio de Janeiro, Brasil Orange Tempo inteiro**votre rôle**: Accountable for establishing and maintaining a satisfactory long-term relationship with customer, managing customer expectations, and contributing to full-cycle customer satisfaction feedback. The role requires taking ownership of Service Management Activities (covering Availability Management, Change Management, Configuration Management,...
-
Customer Support Associate
Há 5 dias
Rio de Janeiro, Brasil SAP Tempo inteiro**What we offer** **ROLE DESCRIPTION**: **EXPECTATIONS AND TASKS**: **Responsibilities**: Collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with all departments Maintaining the quality of the customer support organization (release readiness, process definition, training, service audits ) Document...
-
IT Support Associate Ii, Operations Technology
3 meses atrás
Cabo de Santo Agostinho, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroHigh school or equivalent diploma. - Corporate setting Windows, Mac or Linux. - Experience operating systems support. - Experience troubleshooting integrated and interdependent computer systems. - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals. - Availability to go work at our Cabo...
-
Operations Associate Director
1 semana atrás
Rio de Janeiro, Brasil Zimmer Biomet Tempo inteiro-Requisition Number AMER25487 Employment Type Full-time Location Rio de Janeiro **Job Summary**: - Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people...
-
Travel Associate
Há 1 mês
Rio de Janeiro, Brasil LegalSight Tempo inteiroTravel AssociateLegalSight is an exciting legal services firm at the crossroads of global innovation. We are looking to expand our team which supports the international patent filing needs of clients around the globe. This team specializes in products, software, and services to assist with patent and trademark application processes, including filing,...
-
IT Support Associate Ii
2 meses atrás
Cabo de Santo Agostinho, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiroHigh school or equivalent diploma. - Experience supporting Windows, Mac or Linux machines. - Experience operating systems support. - Experience troubleshooting integrated and interdependent computer systems. - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals. - Availability to go work...
-
Client Success Team
4 meses atrás
Rio de Janeiro, Brasil Peridot Financing Solutions Tempo inteiroSearching for: **Client Success Team - Associate **About Us GSCF is a leading fintech company in the working capital finance space, serving some of the largest tech manufacturers globally. By funding, structuring, and servicing accounts receivables portfolios for our customers, we help companies get the most out of their working capital. We help our...
-
Operations Information Request Analyst
Há 5 dias
Rio de Janeiro, Brasil Equinix Tempo inteiroEquinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place...
-
Rig Operations Analyst
7 meses atrás
Rio De Janeiro, Brasil TDE Group Tempo inteiro**Don't miss out on this thrilling chance to advance your career and make a real impact at tde!** At tde, we value our employees and believe in providing a positive and engaging work environment that encourages personal and professional growth. With flexible working hours, an international team, and excellent career and education opportunities, this is an...
-
Account Associate
7 meses atrás
Rio de Janeiro, Brasil Orange Tempo inteiro**votre rôle**: - Owns and drives organic growth and upselling cross-functional activities, with solid customer engagement / relationship and account management team alignment - Owns end to end Quote to Order process and Sales Operations related activities for medium to large sized accounts - Accountable to drive Organic growth upselling activities - For...
-
Account Associate
9 meses atrás
Rio de Janeiro, Brasil Orange Tempo inteiroOwns and drives organic growth and upselling cross-functional activities, with solid customer engagement / relationship and account management team alignment - Owns end to end Quote to Order process and Sales Operations related activities for medium to large sized accounts - Accountable to drive Organic growth upselling activities - For Integration Services:...
-
Senior Operations Director
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Core Laboratories L.P. Tempo inteiroAbout the RoleWe are seeking an experienced Senior Operations Director to lead our operations team in delivering exceptional results. As a key member of our leadership team, you will be responsible for driving strategic growth, improving operational efficiency, and ensuring customer satisfaction.Job SummaryThe Senior Operations Director will oversee the...