Brazil Moderation Country Lead

6 meses atrás

Sao Paulo, Brasil ByteDance Tempo inteiro

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok

Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.

E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. SMT is looking for a Moderation Country Lead role to lead the country's services team and deliver high quality results.

Roles & Responsibilities
- Manage country moderation service teams consists of in-house and outsourced teams.
- Design the country's e-commerce moderation strategy and operational structure to achieve operational excellence.
- Work on product and process improvements via proactive and reactive analysis and deep-dive search.
- Lead global moderation SOP design and training to enable front-line operations to deliver high quality results.
- Partner with internal stakeholders and cross-functional teams to take new business requests, deploy in operations and provide post-mortem analysis.
- Conduct further analysis and craft moderation policies on sellers, products and contents in global markets.
- Identify the knowledge gaps of global operations based on operational KPIs and sample cases, drive solutions for the team.
- Understand problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across internal and external teams.
- Leverage rapid, agile development techniques and processes to create content for a rapidly changing environment.
- Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact.
- Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track.
- Bachelor's degree or equivalent practical experience.
- Solid experience in e-commerce policy enforcement or public policy. Preferably from e-commerce governance and social media background.
- Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
- Experience in program management and ability to manage large, complex programs and drive change.
- Strong leadership, self-motivated and able to thrive in ambiguity and in a matrix environment.
- Ability to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
- Ability to work well as part of a team and process all business requests in a simultaneous way.
- Excellent analytical, leadership, organizational, stakeholder management, and problem-solving skills.
- Experience in eCommerce or marketplace platforms is a plus.
- Bilingual or multilingual is highly preferred but not required.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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