Growth Customer Success Manager

5 meses atrás

Sao Paulo, Brasil Talkdesk Tempo inteiro

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU

Talkdesk is looking for a Customer Success Manager to manage our commercial accounts. In this role you will be managing the relationship with the customer post implementation through their entire relationship with Talkdesk. Your responsibilities include but are not limited to partnering with the sales team on upsells, cross sells, and renewals. Managing the relationship with the customer and being an advocate for them internally when necessary. Hosting EBR's and using your knowledge, industry expertise and the data available to you to be a trusted advisor.

**Responsibilities**:

- Work with Talkdesk's most valuable customers to understand their needs and help them succeed
- Assist in onboarding and ongoing support while nurturing long-term partnerships
- Help customers implement their cloud-based call center to achieve strategic business goals and objectives
- Ensure that our customers get the most out of their investment in Talkdesk
- Develop case studies outlining KPIs and metrics related to Talkdesk's ROI
- Understand why customers use Talkdesk and how they can derive more value from the product
- Find opportunities for customers to increase their usage of Talkdesk
- Discover and analyze gaps in the customer experience that may lead to customer attrition. Work cross-functionally with others to address such gaps
- Provide feedback to the product team concerning customers' requests for product enhancements

**Requirements**:

- 1+ years of experience in Customer Success, Account Management, or similar role in a SaaS business
- Proven ability to understand progressive technology
- A true consulting approach and ability to communicate technical concepts to people of all backgrounds
- Demonstrated experience in building compelling business cases backed by data to introduce new processes
- Engaging personality, polished verbal and written communication skills and meticulous attention to detail
- Exceptional ability to develop relationships
- Experience in mitigating churn, driving renewals and other revenue producing programs
- Experience in interpreting data analytics and deriving insights that drive customer value
- Highly organized self-starter who runs towards opportunities
- Ability to work cross-functionally in a fast-paced startup environment
- Strong business acumen
- MBA is appreciated

**Work Environment and Physical Requirements**:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

**_ The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status._**:

  • Customer Success Manager for Growth Team

    2 semanas atrás

    São Paulo, São Paulo, Brasil AppsFlyer Ltd. Tempo inteiro

    Customer Success Manager for Growth TeamAppsFlyer Ltd. is seeking a skilled Customer Success Manager to join our Growth team. As a key member of this team, you will be responsible for onboarding, training, and problem-solving at scale with a large book of customers across the LATAM & EMEA regions.Main Responsibilities:Onboard and train customers at...

  • Growth Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil AppsFlyer Tempo inteiro

    Job Title: Growth Customer Success ManagerAt AppsFlyer, we're looking for a skilled Growth Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for managing mid-market clients' accounts and helping them achieve their goals.Key Responsibilities:Manage client relationships and provide...

  • Customer Success Manager for Growth Team

    Há 4 dias

    São Paulo, São Paulo, Brasil AppsFlyer Ltd. Tempo inteiro

    We're looking for a Customer Success Manager to join our Growth team at AppsFlyer Ltd.Key Responsibilities:Onboard, train, and problem-solve at scale with a large book of customers spanning the LATAM & EMEA regions.Provide critical feedback to the business and contribute to AppsFlyer's future success.About the Role:This is a unique opportunity to work with...

  • Customer Success Manager for Growth Team

    2 semanas atrás

    São Paulo, São Paulo, Brasil AppsFlyer Ltd. Tempo inteiro

    Job Title: Customer Success Manager for Growth TeamAppsFlyer Ltd. is seeking a highly skilled Customer Success Manager to join our Growth team. As a key member of our team, you will be responsible for managing mid-market clients' accounts, providing technical, business, support, and product expertise to ensure their success.Key Responsibilities:Manage client...

  • Sao Paulo Customer Success Manager, Growth and Expansion

    Há 22 horas

    São Paulo, São Paulo, Brasil AppsFlyer Ltd. Tempo inteiro

    Customer Success Manager Role OverviewAt AppsFlyer Ltd., we're seeking a Customer Success Manager to join our Growth team. This role involves working closely with clients at scale, adopting a 1:Many approach. As a Customer Success Manager, you will be responsible for onboarding, training, and problem-solving with a large book of customers across the LATAM &...

  • Growth Customer Success Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil AppsFlyer Tempo inteiro

    Job DescriptionAs a Growth Customer Success Manager at AppsFlyer, you will be responsible for managing mid-market clients' accounts on all levels, providing them with the necessary support and guidance to achieve their goals.Key Responsibilities:Manage client relationships and provide ongoing support to ensure client successWork on process optimization and...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Zendesk, Inc. Tempo inteiro

    Customer Success ManagerAt Zendesk, we're committed to delivering exceptional customer experiences. As a Customer Success Manager, you'll play a critical role in ensuring our customers achieve their goals and derive maximum value from our products.Key Responsibilities:Develop and execute tailored engagement strategies to drive customer success and...

  • Customer Success Manager, Growth Plus Sao Paulo

    2 semanas atrás

    São Paulo, Brasil AppsFlyer Ltd. Tempo inteiro

    AppsFlyer is searching for a Customer Success Manager for our Growth team. Our Growth teams work with AppsFlyer clients at scale, in a 1:Many approach. In this role, you will onboard, train, and problem-solve at scale, with a large book of customers spanning the LATAM & EMEA regions.As a team member of the Growth Customer Success team, you will have a major...

  • Customer Success Manager, Growth Plus Sao Paulo

    Há 4 dias

    São Paulo, São Paulo, Brasil Appsflyer Ltd. Tempo inteiro

    At AppsFlyer Ltd., we are seeking a skilled Customer Success Manager to join our Growth team. As a key member of our team, you will be responsible for onboarding, training, and problem-solving at scale with a large book of customers spanning the LATAM & EMEA regions.Our Growth teams work closely with AppsFlyer clients to drive success and growth. In this...

  • Customer Success Manager

    Há 7 dias

    São Paulo, São Paulo, Brasil Zendesk, Inc. Tempo inteiro

    At Zendesk, Inc., we're looking for a Customer Success Manager to join our Global Scaled Customer Success organization.As a key member of our team, your responsibility will be to work closely with customers across different sizes and segments, delivering personalized engagements through comprehensive Discovery and expert Recommendations.We're committed to...

  • Customer Success Manager, Growth Plus Sao Paulo

    Há 2 dias

    São Paulo, São Paulo, Brasil AppsFlyer Ltd. Tempo inteiro

    AppsFlyer Ltd. is seeking a Customer Success Manager to join our Growth team. This role involves onboarding, training, and problem-solving at scale, with a large customer base spanning the LATAM & EMEA regions.As a team member of the Growth Customer Success team, you will have a significant impact on AppsFlyer's future success by providing critical feedback...

  • Customer Success Professional

    2 semanas atrás

    São Paulo, São Paulo, Brasil Zendesk, Inc. Tempo inteiro

    Customer Success ManagerAt Zendesk, Inc., we're committed to delivering exceptional customer experiences. As a Customer Success Manager, you'll play a vital role in ensuring our customers achieve their goals and objectives.Key Responsibilities:Develop and execute comprehensive Discovery plans to understand customer needs and pain points.Provide expert...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil PayPal Tempo inteiro

    Job Title: Customer Success ManagerAt PayPal, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining strategic relationships with our merchant partners.Key Responsibilities:Develop and execute customized account plans to drive growth and...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Genesys Tempo inteiro

    Customer Success ManagerGenesys is a global leader in customer experience and contact center solutions. We empower organizations to deliver exceptional customer experiences through our innovative technology and expertise.The Customer Success Manager will play a critical role in ensuring our customers achieve their business objectives by providing strategic...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil dynaTrace software GmbH Tempo inteiro

    Unlock Customer Potential with DynatraceAs a Customer Success Manager at Dynatrace software GmbH, you will be responsible for driving customer adoption and growth through strategic planning and relationship management. Your goal will be to preserve and grow subscription renewals by demonstrating value, educating customers on product offerings, and acting as...

  • Growth customer success

    Há 1 mês

    SAO PAULO, Brasil Alest Consultoria Tempo inteiro

    Requisitos e qualificações: Fez o seu estilo? Então, dê uma olhada nos requisitos para a vaga: Habilidade de conectar as necessidades do cliente aos benefícios das nossas soluções; Experiência na elaboração de apresentações e demonstração de serviços/produtos; Ser motivado(a) e impulsionado(a) pela vontade de obter resultados; Capacidade de...

  • Senior Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Genesys Tempo inteiro

    Empowering Customer Success at GenesysGenesys is a global leader in customer experience orchestration, empowering over 8,000 organizations to deliver exceptional experiences for their customers and employees.We're seeking a skilled Sr. Customer Success Manager to establish long-term relationships with our customers, providing strategic guidance and support...

  • Customer Success Manager, Growth Plus Sao Paulo

    Há 3 dias

    São Paulo, São Paulo, Brasil Appsflyer Ltd. Tempo inteiro

    BRL 80.000 - 120.000At AppsFlyer Ltd., we are seeking a Customer Success Manager for our Growth team. Our Growth teams work with clients at scale, in a 1:Many approach. In this role, you will onboard, train, and problem-solve at scale, with a large book of customers spanning the LATAM & EMEA regions.As a team member of the Growth Customer Success team, you...

  • Customer Success Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Salesforce, Inc. Tempo inteiro

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Salesforce, Inc. As a key member of our Customer Success organization, you will be responsible for ensuring the success of our customers by providing exceptional support, guidance, and expertise in the implementation and adoption of our Salesforce...

  • Growth Customer Success Manager

    3 semanas atrás

    São Paulo, Brasil AppsFlyer Tempo inteiro

    AppsFlyer is searching for a Customer Success Manager for our Growth Plus team. Our Growth Plus teams work with AppsFlyer clients at scale, in a 1:many approach. In this role, you will onboard, train, and problem-solve at scale, with a large book of customers spanning the LATAM & EMEA regions. As a team member of the Growth Plus team, you will have a major...