Growth customer success

Há 1 mês


SAO PAULO, Brasil Alest Consultoria Tempo inteiro

Requisitos e qualificações:

Fez o seu estilo? Então, dê uma olhada nos requisitos para a vaga:

  • Habilidade de conectar as necessidades do cliente aos benefícios das nossas soluções;
  • Experiência na elaboração de apresentações e demonstração de serviços/produtos;
  • Ser motivado(a) e impulsionado(a) pela vontade de obter resultados;
  • Capacidade de resolução de problemas;
  • Escuta ativa;
  • Capacidade analítica para coletar e avaliar dados;
  • Buscar construir uma carreira na area de Customer Success.


Você se destaca se tiver algum desses diferenciais:

  • Experiência com CRM (Salesforce, Pipedrive, RD Station, HubSpot ou outro);
  • Experiência com vendas SaaS;
  • Experiência com vendas de Serviços Consultivos;
  • Experiência como Customer Success Manager.


Um Growth Customer Success é responsável por ajudar a impulsionar o crescimento do negócio, concentrando-se na retenção de clientes, na expansão do valor dos clientes existentes e no aumento da satisfação do cliente.


 As atividades desenvolvidas serão:

  • Gestão de contas, entendendo as necessidades, desafios e objetivos dos clientes;
  • Realizar reuniões recorrentes, analisar indicadores de desempenho e construir planos de ação personalizados para garantir o sucesso contínuo dos clientes.
  • Identificar oportunidades de upselling e cross selling;
  • Garantir um processo de onboarding suave;
  • Monitorar o progresso dos clientes e garantir que obtenham sucesso;
  • Criar e compartilhar tutoriais e convidar clientes para webinars e treinamentos que os ajudem a utilizar as plataformas em todo seu potencial;
  • Ser o ponto focal para os clientes, construindo relacionamentos de confiança e longo prazo, entendendo suas necessidades e oferecendo soluções para seus desafios.
  • Elaborar e executar estratégias de expansão;
  • Trabalhar proativamente para garantir a renovação bem-sucedida dos contratos e a continuidade do relacionamento com os clientes.


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