Growth customer success
3 meses atrás
Requisitos e qualificações:
Fez o seu estilo? Então, dê uma olhada nos requisitos para a vaga:
- Habilidade de conectar as necessidades do cliente aos benefícios das nossas soluções;
- Experiência na elaboração de apresentações e demonstração de serviços/produtos;
- Ser motivado(a) e impulsionado(a) pela vontade de obter resultados;
- Capacidade de resolução de problemas;
- Escuta ativa;
- Capacidade analítica para coletar e avaliar dados;
- Buscar construir uma carreira na area de Customer Success.
Você se destaca se tiver algum desses diferenciais:
- Experiência com CRM (Salesforce, Pipedrive, RD Station, HubSpot ou outro);
- Experiência com vendas SaaS;
- Experiência com vendas de Serviços Consultivos;
- Experiência como Customer Success Manager.
Um Growth Customer Success é responsável por ajudar a impulsionar o crescimento do negócio, concentrando-se na retenção de clientes, na expansão do valor dos clientes existentes e no aumento da satisfação do cliente.
As atividades desenvolvidas serão:
- Gestão de contas, entendendo as necessidades, desafios e objetivos dos clientes;
- Realizar reuniões recorrentes, analisar indicadores de desempenho e construir planos de ação personalizados para garantir o sucesso contínuo dos clientes.
- Identificar oportunidades de upselling e cross selling;
- Garantir um processo de onboarding suave;
- Monitorar o progresso dos clientes e garantir que obtenham sucesso;
- Criar e compartilhar tutoriais e convidar clientes para webinars e treinamentos que os ajudem a utilizar as plataformas em todo seu potencial;
- Ser o ponto focal para os clientes, construindo relacionamentos de confiança e longo prazo, entendendo suas necessidades e oferecendo soluções para seus desafios.
- Elaborar e executar estratégias de expansão;
- Trabalhar proativamente para garantir a renovação bem-sucedida dos contratos e a continuidade do relacionamento com os clientes.
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