Partner Support Technical Specialist

2 meses atrás

São Paulo SP, Brasil Geotab Tempo inteiro

Basis**: Permanent - Full-time**

Area of Interest**: Support Operations**

Location**: São Paulo, Brazil**
**Who we are
- Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.- Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.- **:Who you are:
The Partner Technical Support Specialist should have a good understanding of customer service and a solid knowledge of various programming languages and data related technologies, as well as experience on troubleshooting technical issues.
**What you'll do:
The Partner Technical Support Specialist is responsible for diagnosing and resolving software and hardware related issues within Geotab IoT Solution. This specialized position supports partners directly but can also involve direct customer support.
**How you'll make an impact
- Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
- Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
- Provide successful resolution to all customer complaints.
- Report escalating and severe concerns/issues to management.
- Preserve the confidentiality and security of customer data and information.
- Support Geotab global strategic initiatives.
- Onboarding phase will take place internationally and will require to travel out of Brazil for around 8 weeks.
- The role will be developed in a hybrid scheme.
**What you'll bring to the role
- 2-3 years of experience in customer technical service/support capacity.
- Strong experience troubleshooting technical issues.
- Working knowledge of various programming languages (i.e., SQL, Python, C# or JavaScript).
- Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
- Working Knowledge in utilizing data warehouses (i.e., Google Big Query).
- Expert level Excel skills, including creation of pivot tables and reports.
- Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
- Highly organized and able to manage multiple tasks and projects simultaneously.
- Excellent verbal and written communication skills, able to translate customer and partner requests into requirements that can help Geotab products to improve
- Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
- Strong interpersonal relationship building skills. Global collaboration across different cultures and time zones is necessary.
- Excellent analytical skills paired with strong problem-solving abilities.
- A strong team-player with the ability to engage with all levels of the organization
- If you got this far, we hope you're feeling excited about this role Even if you don't feel you meet every single requirement, we still encourage you to apply.**Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.**
**Why job seekers choose Geotab

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Competitive medical and dental benefits
Fitness Reimbursement Program (Subsidized fitness membership)
- **The above are offered to full-time permanent employees only**
**How we work

  • Technical Support Specialist

    Há 6 dias

    São Paulo, São Paulo, Brasil ESET Tempo inteiro

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at ESET. As a Technical Support Specialist, you will be responsible for providing post-sales support of ESET products in a technical environment for partners and potential final clients (companies). Your primary goal will be to generate valuable technical content for...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Ntt Data Services Tempo inteiro

    Job SummaryNTT DATA is seeking a skilled Technical Support Specialist to join our team in Sao Paulo, Brazil. As a Technical Support Specialist, you will be responsible for providing technical support to clients, troubleshooting and resolving technical issues, and ensuring customer satisfaction.Key Responsibilities Troubleshoot and resolve technical issues...

  • Technical Support Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil Collinson Tempo inteiro

    Purpose of the role:At Collinson, we are seeking a skilled Technical Support Specialist to provide technical and administrative support for our proprietary registration system across the Americas. As a key member of our team, you will be responsible for maintaining a professional representation of the company while delivering exceptional support to our...

  • Technical Support Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil Collinson Tempo inteiro

    Purpose of the role:At Collinson, we are seeking a skilled Technical Support Specialist to provide technical and administrative support for our proprietary registration system across the Americas. As a key member of our team, you will be responsible for maintaining a professional representation of the company while supporting our lounge partners with...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Collinson Tempo inteiro

    **Job Summary**We are seeking a highly skilled Technical Support Specialist to join our team at Collinson. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers and ensuring that they have a seamless experience with our business solutions.**Key Responsibilities**Provide technical support to customers...

  • Technical Support Specialist

    Há 1 mês

    São Paulo, São Paulo, Brasil Collinson Tempo inteiro

    Job SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Collinson. As a key member of our support team, you will be responsible for providing technical and administrative support for our proprietary registration system implemented across the Americas.Key ResponsibilitiesProvide timely and effective...

  • Technical Support Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Graded - The American School of São Paulo Tempo inteiro

    Job Title: Technical Support SpecialistGraded - The American School of São Paulo is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to faculty, staff, students, and parents on the IT services supported by the ICT department.Key...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Graded - The American School of São Paulo Tempo inteiro

    Job SummaryThe Technical Support Specialist will provide exceptional technical support to faculty, staff, students, and parents on the IT services supported by the ICT department. This includes systems, software, access, desktops, laptops, printers, projectors, mobile devices, IP phones, access points, and IoT devices.Key Responsibilities- Provide technical...

  • Technical Support Specialist

    Há 6 dias

    São Paulo, São Paulo, Brasil Wipro Limited Tempo inteiro

    **Job Summary**:We are seeking a skilled Technical Support Specialist to join our team at Wipro Limited. As a key member of our IT support team, you will be responsible for maintaining, analyzing, troubleshooting, and repairing computer, printer, and smart device hardware and software.**Key Responsibilities**:Maintaining and analyzing computer, printer, and...

  • Technical Support Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil Kyndryl Tempo inteiro

    At Kyndryl, we are committed to delivering exceptional support services to our clients. We are seeking a skilled Technical Support Specialist to join our team.The ideal candidate will have a strong understanding of Windows, Mac, and Linux operating systems, as well as experience in field service support. They will be responsible for providing technical...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Td Synnex Tempo inteiro

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Td Synnex. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support to clients via phone, email, and chatTroubleshoot and resolve technical...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil COMARCH Tempo inteiro

    We are seeking a skilled Technical Support Specialist to join our team at COMARCH. As a Technical Support Specialist, you will be responsible for providing technical support and maintenance services to our clients.Key Responsibilities:Performing day-to-day operations related to support and maintenance services.Researching, diagnosing, and troubleshooting...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Idemia Tempo inteiro

    At IDEMIA, we're committed to unlocking the world and making it safer through our cutting-edge identity technologies. As a Technical Support Specialist, you'll play a critical role in supporting our production process, ensuring that our technology leadership makes us the partner of choice for governments and enterprises worldwide.Our teams work from 5...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Porsche Brasil Tempo inteiro

    **Job Summary**Porsche Brasil is seeking a highly skilled Technical Support Specialist to join our team in Sao Paulo, SP. As a Technical Support Specialist, you will be responsible for providing technical support to Porsche Centers, acting remotely and at field, and reporting to Porsche AG on complex diagnose resolutions.**Key Responsibilities**Act as...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Motorola Solutions Tempo inteiro

    Job SummaryMotorola Solutions is seeking a skilled Technical Support Specialist to join our Network Operations Center (NOC) team. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our customers, ensuring that their networks operate at peak performance. This role requires strong technical skills,...

  • Technical Support Specialist

    Há 1 mês

    São Paulo, São Paulo, Brasil ESET Tempo inteiro

    Job SummaryAs a Technical Support Trainee at ESET, you will play a crucial role in providing exceptional post-sales support to our clients and partners in Brazil. Your primary responsibility will be to analyze and resolve technical issues efficiently, ensuring high-quality service delivery.Key Responsibilities:Analyze and resolve post-sale support cases...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil ESET Tempo inteiro

    Job SummaryAs a Technical Support Trainee at ESET, you will play a crucial role in providing exceptional post-sales support to our clients and partners. Your primary responsibility will be to analyze and resolve technical issues related to our products, ensuring timely and efficient support services.Key Responsibilities:Analyze and resolve post-sale support...

  • Technical Support Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil Kyndryl Tempo inteiro

    At Kyndryl, we are always looking for talented individuals to join our team as a Technical Support Specialist. As a Technical Support Specialist, you will be responsible for providing guidance to clients on the use of various products, offers, and services. You will also be responsible for handling customer inquiries, resolving issues, and escalating...

  • Technical Support Specialist

    Há 1 mês

    São Paulo, São Paulo, Brasil Graded - The American School of São Paulo Tempo inteiro

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Graded - The American School of São Paulo. As a Technical Support Specialist, you will be responsible for providing technical support to faculty, staff, students, and parents on the IT services supported by the ICT department.Key...

  • Technical Support Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil ESET Tempo inteiro

    Job Summary: We are seeking a highly skilled Technical Support Trainee to join our team at ESET. As a Technical Support Trainee, you will be responsible for providing post-sales support of ESET products in a technical environment for partners and potential final clients (companies). Your primary goal will be to generate valuable technical content for the...