Service Set Up Specialist

3 meses atrás

Sao Paulo, Brasil Brambles Group Tempo inteiro

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:

- The Service Setup Specialist will join the newly created IT Service Management function and assist IT and Business Projects as they follow the agreed Service Setup processes and documentation. As part of their day to day role, the Service Setup Specialist will help to unite internal and external teams across Service Management, PMO, Technology Services Platform teams, Business Platform teams and Product teams to embed a collaborative and effective approach to Service Setup.

The Service Setup Specialist will follow all documentation related to agreed Service Design Standards, Policies and Processes and will assist Projects to ensure that communication and training is undertaken across Brambles and its Suppliers and 3rd Parties when deploying Service Designs and Support Models.

The Service Setup Specialist will be responsible to help Projects deploy all requirements and activities recommended by Service Design (support model, reporting, data and information management, SLAs, OLAs etc.) at the right point of the Project Lifecycle and ensure that all Service and Support documentation is successfully delivered and signed-off. The Service Setup Specialist will ensure that all Service Design stipulations are understood across all workflows and processes that any new Service will adopt or integrate with. (Incident, Problem, Change, Availability, Configuration, Knowledge etc.).

The Service Setup Specialist will assist Projects to ensure the deployment of standardised targets for SLAs, OLAs and Underpinning Contracts across all Services being progressed through the Project Lifecycle, developing relationships within all Technical Towers and the PMO. The Service Setup Specialist will ensure that the Service Acceptance process is followed and successful deployment of the agreed Support Models with Internal and External teams and 3rd party suppliers occurs.

The Service Setup Specialist will be responsible for supporting the leadership and direction of the newly created IT Service Management function and will be expected to contribute to the formation of a service management culture within Brambles.

Preferred Education

Bachelors

Preferred Level of Work Experience

1 - 3 yearsHybrid Remote

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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