Customer Service Professional Bilingual

2 semanas atrás

Sao Paulo, Brasil Underwriters Laboratories Inc. Tempo inteiro

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At UL, we know why we come to work.:
Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely

What youâll learn & achieve:

- Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system
- Coordinates and develops customer relationships by handling customer inquiries on such topics as myUL, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
- Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
- Provides support for non-technical customer requests, including questions/issues such as service requests and general UL information.
- Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project.
- Coordinates as necessary with legal, accounting, sales, and engineering departments.
- Fluency in English

What makes you a great fit:
Higher Secondary Education (High School Diploma) and generally one year of customer service or sales experience. Fluent in English. Demonstrated ability to respond appropriately to customer needs. Demonstrated ability to successfully multi-task. Demonstrated ability to work effectively with a diverse team.

What youâll experience working at UL:

- **Mission**: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 128 years and is deeply engrained in everything we do.
- ** People**: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
- ** Interesting work**: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
- ** Grow & achieve**: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
- ** Total rewards**:

- UL provides good benefits for you and your family
- We will offer health and dental plan, aid meal and coupons for groceries. Transportation or chartered bus and life insurance also. Annual bonus. Your collaboration to our Referral Program is very welcome. We will also offer our courses from UL University with world-class courses.

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