Account Manager, Engage, Google Customer Solutions

2 semanas atrás

Sao Paulo, Brasil Google Tempo inteiro

**Minimum qualifications**:

- Bachelor's degree or equivalent practical experience.
- 3 years of experience advertising sales and media account management.
- Ability to speak and write in English and Portuguese fluently.

**Preferred qualifications**:

- Experience with retail customers or industry.
- Ability to flex communication given different audiences or stakeholders.
- Ability to navigate Google tools to turn data into insight and sales opportunities.
- Ability to collaborate within cross-functional teams, aligning workflow and best practices among team members with accountability to meet or exceed goals delivering outstanding customer experience.
- Excellent presentation and communication skills.

**About the job**:
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As part of Google Customer Solutions (GCS), the Engage team is designed to grow mid-sized businesses from all verticals and business models, through tailored solutions intended to meet a customer’s objectives.

As an Account Manager, you will identify, strategize, and grow customers within a segment of the Google Customer Solutions ecosystem.
In this role, you will collaborate with clients to devise strategies to accelerate growth across a portfolio and set them up for sustainable growth on our platforms.

When our millions of advertisers and publishers are happy, so are we Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

**Responsibilities**:

- Manage a portfolio of Google Ads of accounts (specialized in e-Commerce business model) by understanding the Retail market, seasonalities, and growth drivers with digital marketing strategy.
- Balance between scalable sales activations of the book of business and high touch service for customers.
- Implement creative ways to improve our customer relationships, and tailor and share performance-enhancing suggestions. Share and collaborate with Product team members on new feature development.
- Identify key client stakeholders (both AB and C-level of our customers and agencies), build rapport and effectively manage objections from them.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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