SAP Ixp Intern

Há 1 mês

Porto Alegre, Brasil SAP Tempo inteiro

**We help the world run better**

**About the SAP Internship Experience Project**:
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

**Three reasons to intern at SAP**:

- ** Culture of collaboration**:meet with mentors, make new friends across the globe and create a thriving personal network.
- ** Gain visibility**: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**About the team**:
This is a unique opportunity to be part of a global team that supports SAP customers within an organization that acts as an interface between the customer and technical support.

The Customer Interaction Center is a central point of contact for non-technical customer queries ranging from usability of SAP´s Support Portal and escalation of critical issues to the proactive delivery of customer info sessions. Utilizing exceptional communication skills, the core function of the Customer Interaction Center is to obtain real-time business information relating to customers ‘technical issues.

**What you’ll do**:
**Position Title**:SAP iXp Intern - Customer Interaction Center (CIC) Support Intern

**Location**: São Leopoldo, RS

**In this role, you’ll**:

- Evaluate (from a business perspective) how the customer’s technical issues affect daily business processes;
- Manage customer expectations in accordance with established SAP processes and procedures;
- Engage the appropriate stakeholders to ensure that critical customer cases are resolved effectively and in a timely manner;
- Assist the customer with a range of queries relating to software download, User Id, license keys;
- Proactively assist customers navigate the SAP support portal and make the most of SAP support;
- Deliver info-sessions to customers, internal colleagues, and SAP partners;
- Manage critical customer escalations throughout to a final resolution;
- Participate in weekend and public holiday support activities;
- Provide feedback for future process improvement and engage with global counterparts on projects and key roles.

**Who you are**:

- University degree in Information Systems, IT Management, Business Administration, International Trade or related;
- Fluent in English;
- Intermediate Spanish skills or better (Optional);
- Knowledge and/or experience with SAP products desirable;
- Knowledge of Business Processes highly beneficial;
- Excellent customer focus and communication skills (oral/written);
- Flexible and mature approach to work in a team environment;
- Serenity and ability to work under pressure (friendly manner);
- Problem solving/analytical skills;
- Previous experience working in a customer-facing environment;
- Experience in an IT support environment highly beneficial;
- Proven ability to work well under pressure demonstrating exceptional organizational skills;
- Self-motivated, team player, proactive and solution oriented individual.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Requisition ID: 369133 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid

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