IT Service Manager

6 meses atrás

Caxias do Sul, Brasil Eaton Tempo inteiro

Eaton’s Corporate Sector division is currently seeking a IT Service Manager.

**What you’ll do**:

- Acts as a daily focal point for service desk escalations.
- Analyzes and troubleshoots complex production issues (including interfaces, reports, customizations extensions and workflows) and drives resolution within agreed Service levels.
- Evaluates requests, in order to deliver within agreed service levels by following Eaton’s Request Fulfillment process. Designs and improves ways to exceed First call resolution, satisfaction targets.
- Evaluate and recommend alternative solutions to solve business problems in order to ensure agreed level of service availability.
- Develops strategy, roadmap that have clear measurables for key metrics and a focus on continuous improvement of Employee Experience.
- Responsible for defining/analyzing/reporting key metrics for Service Desk performance, leading operational reviews. Monitors incident trends to identify potential problem areas, analyses and provides a permanent solution where possible or a workaround to ensure quality of service and availability is improved.
- Responsible for working with vendor to ensure they are meeting Eaton expectations of vendors' ability to deliver on contractual agreements, provide feedback to improve vendor performance, maintain high levels of customer satisfaction and engagement with Eaton. Leading renewal, contract negotiations, agreements, selection ( as required ).
- Responsible for leading operational excellence, performance, improvement reviews across Inf Service Value chain and improving lean daily management rigor, maturity of service management processes.

**Qualifications**:
**Basic qualifications**
- Bachelor's degree from an accredited institution
- Advanced English level skills
- Experience managing global services and software product vendor relationships
- Experience working with resources in a diverse regional footprint - able to engage resources across matrix organization structure to deliver on goals
- Experience developing and delivering vendor RFPs, evaluating responses, and selecting vendors
- Experience setting up and managing vendor Managed Services and Time and Materials relationships
- Experience budgeting and forecasting as per standard financial processes
- Experience of driving continuous improvement, creating roadmap & deliver/results.
- Strong understanding of System Development Life Cycle processes and ability to deliver on improvement projects associated with GSC leveraging processes
- No relocation is offered, must live close to an Eaton site

**Soft skills**
- Strong Interpersonal Skills, customer centric, CI mindset with focus on leadership and motivation.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

  • IT Project Manager

    Há 4 dias

    Caxias do Sul, Rio Grande do Sul, Brasil Multy Pessoal Serviços Temporários Tempo inteiro

    We are looking for a skilled IT Project Manager to join our dynamic team. The ideal candidate will have a proven track record of managing IT projects from start to finish, ensuring timely delivery and within budget.Key Responsibilities:Lead cross-functional teams to deliver IT projects.Develop and manage project plans, timelines, and budgets.Collaborate with...

  • IT Service Delivery Manager

    3 semanas atrás

    Caxias do Sul, Rio Grande do Sul, Brasil Eaton Tempo inteiro

    Job Title: IT Service ManagerEaton's Corporate Sector division is seeking a skilled IT Service Manager to join our team.Key Responsibilities:• Analyze and troubleshoot complex production issues, driving resolution within agreed service levels.• Evaluate requests to deliver within agreed service levels, following Eaton's Request Fulfillment process.•...

  • IT Service Delivery Manager

    3 semanas atrás

    São Bernardo do Campo, São Paulo, Brasil Cadmus Tempo inteiro

    IT Service Management RoleIn this pivotal position, you will be responsible for overseeing the entire lifecycle of IT Service Requests, ensuring exceptional quality of fulfillment and confirming that customer IT needs are met. As a liaison between business partners and IT, you will bridge the gap between request submissions and service delivery.We are...

  • Senior IT Infrastructure Analyst

    2 semanas atrás

    Caxias do Sul, Rio Grande do Sul, Brasil Eaton Tempo inteiro

    Eaton is seeking a skilled IT Infrastructure Support Specialist to join our team at our Caxias plant.**Key Responsibilities**:The primary function of this position is to provide independent client infrastructure support, including PC, laptop, and mobile device support, as well as monitoring incident and request queues and meeting defined SLAs for incident...

  • Account Manager Analista Pleno

    5 meses atrás

    Caxias do Sul, Brasil Empregga Socium Tempo inteiro

    Gerente de Contas ou Account Manager Analista Pleno desempenha um papel crucial na gestão de relacionamento com os clientes e no suporte às operações diárias. Suas responsabilidades incluem:1. Gestão de Clientes: - O Account Manager é responsável por gerenciar uma carteira de clientes. Ele mantém canais de comunicação ativos, realiza...

  • IT Help Desk

    5 meses atrás

    Caxias do Sul, Brasil Skeel Tempo inteiro

    **IT Help Desk**: METADADOS Metadados - Matriz Caxias do Sul *** Informações gerais **Descrição**: Executar serviços de apoio na área de tecnologia da informação, prestando suporte de 1° nível para os clientes internos e externos. Implementar soluções de tecnologia da informação em instalação e manutenção de equipamentos, programas e...

  • Sales Manager

    5 meses atrás

    Caxias do Sul, Brasil Danfoss Tempo inteiro

    Requisition ID: 33318- Job Location(s): Caxias do Sul, BR**REGIONAL SALES MANAGER**: Danfoss Power Solutions is looking for an experienced Regional Sales Manager based in Caxias do Sul/Brazil. As our new Regional Sales Manager, you will responsible to develop sales implementation plans and collaborate with Sales and Marketing Team to achieve Business Unit...

  • Senior Manager, It

    2 semanas atrás

    Rio Grande do Sul, Brasil Bausch + Lomb Tempo inteiro

    25 Km 35 Km 50 Km 75 Km 100 Km Nearby Locations Desculpe Desculpe, de momento não há resultados para a sua pesquisa. Android Developer (Remote From Anywhere) Hoje Android Developer (Remote From Anywhere) São Paulo Workling Hoje At Workling, we're revolutionizing the way businesses thrive by seamlessly matching challenges with...

  • Regional Sales Manager

    4 meses atrás

    Caxias do Sul, Brasil Danfoss Tempo inteiro

    Requisition ID: 33318- Job Location(s): Caxias do Sul, BR**REGIONAL SALES MANAGER**: Danfoss Power Solutions is looking for an experienced Regional Sales Manager based in Caxias do Sul/Brazil. As our new Regional Sales Manager, you will responsible to develop sales implementation plans and collaborate with Sales and Marketing Team to achieve Business Unit...

  • Active Directory Infrastructure Manager

    2 semanas atrás

    São Caetano do Sul, São Paulo, Brasil KEEP SIMPLE Tempo inteiro

    Active Directory Infrastructure ManagerWe are seeking a skilled and experienced Active Directory Infrastructure Manager to join our IT team at KEEP SIMPLE. The ideal candidate will be responsible for managing and maintaining the company's Active Directory infrastructure, ensuring security, availability, and optimal performance.Key Responsibilities:Manage,...

  • IT Service Management

    2 meses atrás

    São Bernardo do Campo, SP, Brasil Cadmus Tempo inteiro

    In this key role you will be responsible for proactively overseeing the life cycle of all IT Service Requests by ensuring overall quality of fulfillment and confirming customer's IT needs have been met. This role acts as a liaison between business partners and IT to fulfill service requests that result in an excellent experience for the customer....

  • Software Asset Manager

    Há 1 mês

    São Bernardo do Campo, São Paulo, Brasil Cadmus Tempo inteiro

    Job Title: Software Asset ManagerCadmus is seeking a highly skilled Software Asset Manager to oversee the management of our software assets. As a key member of our team, you will be responsible for ensuring that our software assets are properly controlled, and that accurate and reliable information about those assets is available when and where it is...

  • Gerente de Qualidade de Atendimento

    2 meses atrás

    Cruzeiro do Sul, Acre, Brasil Central IT Tempo inteiro

    Descrição do CargoO Monitor de Teleatendimento é responsável por garantir a qualidade do atendimento aos clientes da Central IT.ResponsabilidadesMonitorar as ligações e diálogos realizados pelos operadores com os(as) demandantes;Acompanhar e avaliar o atendimento, intervindo quando necessário;Promover a escuta direta (on-line) e gravada dos...

  • Apps Acquisition Account Manager

    Há 1 mês

    Rio Grande do Sul, Brasil Rounds Tempo inteiro

    **Apps Acquisition Account Manager** **SNEAK PEEK** - **Location**: 100% remote, GMT+0/+4 **Interview process**: HR interview take-home challenge final interview **WHO ARE WE?** **THE ROLE** We are looking for an experienced account manager to coordinate all communications between potential app sellers and the company’s internal teams. As part of your...

  • Gerente de Qualidade de Atendimento

    3 semanas atrás

    Cruzeiro do Sul, Acre, Brasil Central IT Tempo inteiro

    Descrição do CargoO cargo de Gerente de Qualidade de Atendimento é responsável por garantir que os atendimentos prestados pela Central IT sejam de alta qualidade e atendam às necessidades dos clientes.ResponsabilidadesMonitorar as ligações e diálogos realizados pelos operadores com os(as) demandantes;Acompanhar e avaliar o atendimento, intervindo...

  • Community Manager para gestão de redes sociais para autônomo individual

    5 meses atrás

    Caxias do Sul (Rio Grande do Sul), Brasil Cronoshare.com.br Trabalho remoto Freelance Tempo inteiro

    Necessito um serviço de Community Manager com as seguintes características: Para que precisa de um community manager?   Gestão de redes sociais (instagram, facebook, twitter, pinterest, etc.) Qual é o tamanho da empresa ou negocio?   Autônomo individual Com que frequência precisará do profissional?   Mensal Lugar do serviço:   Presencial...

  • IT Administrator

    Há 7 dias

    Rio Grande do Sul, Brasil AMETEK, Inc. Tempo inteiro

    **Location**:Subotica, RS, 240000**Business Unit**:Compliance Test Solutions**Posting Date**:Nov 5, 2024- Key responsibilities: - Manage and resolve day-to-day IT support requests. - Oversee the helpdesk system, prioritizing and assigning tickets. - Provide technical support for hardware and software issues. - Administer and maintain servers, networks, and...

  • Software Asset Manager

    3 semanas atrás

    São Bernardo do Campo, São Paulo, Brasil Cadmus Tempo inteiro

    Job SummaryCadmus is seeking a skilled Software Asset Manager to oversee the management of software assets, ensuring accurate and reliable information is available when needed. The ideal candidate will have advanced knowledge of commonly utilized tools and 6-7 years of experience in technical competencies.Key ResponsibilitiesDefine and document software...

  • IT Administrator

    Há 4 dias

    Rio Grande do Sul, Brasil AMETEK, Inc. Tempo inteiro

    Location:Subotica, RS, 240000 Business Unit:Compliance Test Solutions Posting Date:Nov 5, 2024 Job Description:Key Responsibilities:Manage and resolve day-to-day IT support requests. Oversee the helpdesk system, prioritizing and assigning tickets. Provide technical support for hardware and software issues. Administer and maintain servers, networks, and...

  • IT Service Management Specialist

    3 semanas atrás

    São Bernardo do Campo, São Paulo, Brasil Cadmus Tempo inteiro

    In this key role, you will be responsible for proactively overseeing the life cycle of all IT Service Requests by ensuring overall quality of fulfillment and confirming customer's IT needs have been met. This role acts as a liaison between business partners and IT to fulfill service requests that result in an excellent experience for the customer.We are...