Customer Success Manager

2 semanas atrás

Sao Paulo, Brasil Yalo Inc. Tempo inteiro

**Yalo**:
Hi This is Yalo We are on a mission to bring conversational commerce to the world...

Remember how it used to be to interact with businesses that knew and understood you, that could recommend exactly what you needed, and that with a simple message could get you what you wanted??? Yep... neither do we. That is why at Yalo we are marrying the scale of digital commerce with the personalization and simplicity of conversations to help companies delight their users.

We know that traditional SAAS companies focus on first-world problems... we don't Having started in Latin America, our roots are in Emerging Markets and therefore we care about bringing amazing experiences to a population that traditionally has been underserved, such as the small shop owner in Brazil that is ordering online for the first time.

If you're looking for a place to make it happen, learn fast, and impact emerging markets in a way that hasn't been done before, look no further.

Come join us in our mission of improving billions of lives through the power of conversational commerce

As a **Customer Success Manager,** you make sure customers are successful by working closely with them and internal teams to make sure the Roadmap is executed and the growth strategies are implemented and carried out. Lead the effort to measure customer health. Make sure customers are aware of the value they are receiving by helping build reports and creating dashboards with the data team, as well as finding new opportunities within that data to keep growing or improving. Help with the onboarding process by guiding the customer's operative teams.

**What are the responsibilities?**
- Understand and document the value levers of the customers in your book.
- Update customer value maps.
- Update customer health dashboards according to the established cadence.
- Work with data teams on their own to build reports that help customers see the value of our products.
- Work with delivery to make sure that the roadmap is on track as well as work closely with the customer to see if the roadmap needs improvement.
- Work closely with the customer and product marketing to make sure that our customers are using our products correctly.
- Develop and execute growth strategies to make sure our workflows are generating traffic.

**If you meet these experience requirements, this is your role. We want you on the team**
- 3+ years of experience in a Customer Success role in a Saas Company
- Bachelor's degree in Telecommunications/IT/Computer Science/Artificial Intelligence or equivalent is a plus
- Self-starter and demonstrate strong time management skills.
- Fast learner and innovative personality.
- High fluency in English is a must (both written and oral).
- Excellent in business communication and ability to express ideas precisely.
- Experience with tech company productivity suite (Google suite, Slack, JIRA).
- Experience with growth tools (FB Ads Manager, Mailchimp, Marketing Cloud, etc).
- Experience with data tools (big query, Data Studio, etc).
- Details-oriented and highly systematic.
- Demonstrate strong analytical and organizational skills.
- Good team player and a positive mindset.

**What do we offer?**
- Flexible PTO policy
- Competitive rewards on the market range
- Flexible time (driven by results)
- Start-up environment
- International teamwork
- You and nothing else limit your career here

**We care,**

**We keep it simple,**

**We make it happen**

LI-Remote

At Yalo, one of our core values is We Care. And because We Care about every single member of our team, we work every day to be a community of Yaleres where everybody can be the best version of themselves, and furthermore where we can celebrate our differences. We accept, support and promote diversity as one of the most important features of our culture. We are proud to say that we are a company that provides equal opportunities without regard to religion, gender, sexual orientation, gender identity, gender expression, age, physical attributes or different capacities.

We all have the same objective: having the best team that's ever been seen, and for that to happen diversity is not only desirable but necessary. We are working to build a diverse and integrated team that reflects the world we want to live in. We want you to be part of our amazing community, bringing your unique point of view so that we can share it across the globe together

  • Customer Success Manager

    1 hora atrás

    São Paulo, Brasil Obras Online Tempo inteiro

    Descrição da vaga:. Cargo: Customer Success Manager (PLENO ou SÊNIOR). Modalidade de contratação: PJ. Local de trabalho: 100% Home OfficeNecessário:.

  • Customer Success Account Manager

    4 semanas atrás

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...

  • Customer Success Manager Analyst

    4 semanas atrás

    Sao Paulo, Brasil G4 Educação Tempo inteiro

    "Somos o _**_G4 Educação_**_, somos A Evolução da Escola de Negócios’’_ - O G4 é o lugar onde as pessoas trabalham duro para fazer do Brasil o país da prosperidade. O lugar que já gerou centenas de milhares de novos empregos por meio de seus alunos e que vai gerar pelo menos 1 milhão até 2030. Encaramos o empreendedorismo como a maior...

  • Customer Success Manager

    4 semanas atrás

    Sao Paulo, Brasil CS Academy Tempo inteiro

    **Ser agente transformador na carreira das pessoas através da educação customer centric, é o nosso propósito.** Já traçamos um plano para chegar lá e temos dado grandes passos em direção a esse ousado desafio, mas precisamos de bons talentos para irmos ainda mais longe. Vem com a gente? **Nosso Desafio** Queremos dar autonomia e visão de...

  • Enterprise Customer Success Manager

    Há 6 dias

    São Paulo, Brasil InEvent Tempo inteiro

    ABOUT INEVEN T InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...

  • Enterprise Customer Success Manager

    1 semana atrás

    São Paulo, Brasil InEvent Tempo inteiro

    ABOUT INEVEN T InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...

  • Manager, Customer Success

    2 semanas atrás

    São Paulo, Brasil MongoDB Tempo inteiro

    MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program out of Austin, Dallas or Atlanta. You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your team will be working directly with our customers, and you’ll help develop an outstanding program in one of...

  • Customer Success Analyst

    4 semanas atrás

    Sao Paulo, Brasil Satellitus Tempo inteiro

    Customer Success Manager (CSM) é o profissional que realiza o atendimento das empresas clientes e as orienta no uso do produto ou serviço. É mais comum nas empresas de software por assinatura (SaaS), que têm mais resultados se os clientes usam mais e melhor o software, evitando cancelamentos. **O que você vai fazer?** - Analisar a saúde da carteira; -...

  • Customer Success Manager, Americas

    4 semanas atrás

    Sao Paulo, Brasil Xsolla Tempo inteiro

    Xsolla is a global leader in video game e-commerce, providing comprehensive solutions to game developers and publishers. Our mission is to empower creators by simplifying global distribution, marketing, and monetization, fostering the success of the gaming industry. We are seeking a dynamic and results-driven Customer Success Manager to join our global team...

  • Customer Success Manager

    3 semanas atrás

    São Paulo, Brasil AppsFlyer Tempo inteiro

    What you'll do: Become an in-house expert in AppsFlyer’s product - both business and technical use cases and stay up-to-date on product releases and new features Use your understanding of the AppsFlyer product to quickly identify, escalate, and solve complex technical problems Build deep business relationships by continually WOW-ing our customers through...

  • Customer Success Manager

    1 semana atrás

    São Paulo, Brasil Curv Group LLC Tempo inteiro

    Customer Success RepresentativeReady to dive into a world of innovation and make waves in customer success? We design, manufacture, and distribute groundbreaking products globally, and as we continue to grow, we're on the lookout for motivated individuals to join our vibrant team!About Us:With headquarters in Miami and Chicago, USA, we're not just a company;...

  • Customer Success Account Mgmt

    4 semanas atrás

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...

  • Customer Success Manager- Latam

    4 semanas atrás

    Sao Paulo, Brasil WebEngage Tempo inteiro

    **About Us**: - WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. One of the - ** hottest global SaaS companies**, we’ve been recognized by G2 as a - **Marketing Automation Leader in Asia 2021.** - The platform helps brands...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, Brasil o9 Solutions, Inc. Tempo inteiro

    Be part of something revolutionaryWe have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce...

  • Customer Success

    Há 3 dias

    São Paulo, Brasil trampos Tempo inteiro

    Description: Se você está por aqui, já conhece a trampos. Todos os dias trabalhamos para proporcionar o encontro de 1 milhão profissionais à mais de 14.000 empresas parceiras. Prezamos por um ambiente colaborativo e acolhedor, com pessoas que amem construir uma ótima experiência para todos os envolvidos.E para nos ajudar com esta missão, estamos...

  • Customer Success Account Mgmt

    4 semanas atrás

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Overview Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where...

  • Customer Success Account Mgmt

    4 semanas atrás

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Overview Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where...

  • Customer Success Executive

    3 semanas atrás

    Sao Paulo, Brasil Actum Lab North America Inc. Tempo inteiro

    **Customer Success Executive (Remote)** Floori is looking for a customer-oriented, empathetic, and driven individual to join our team as a Customer Success Representative. In this crucial role, you'll act as the key point of contact for our customers, fostering strong relationships, understanding customer goals, and enabling them to maximize their return on...

  • Analista de Customer Success

    4 semanas atrás

    Sao Paulo, Brasil Grupo Virtus Tempo inteiro

    Vaga: Analista de CS - Customer Success Estamos em busca de um Analista de CS - Customer Success para se juntar à nossa equipe! Se você é apaixonado por ajudar os clientes a alcançar seus objetivos e tem habilidades excepcionais de comunicação, esta pode ser a oportunidade perfeita para você. **Responsabilidades**: - Gerenciar e manter...

  • Customer Success

    4 semanas atrás

    Sao Paulo, Brasil FOX HUMAN CAPITAL Tempo inteiro

    O Customer Success Analyst tem como missão estabelecer um excelente relacionamento com - RH das empresas, provendo um atendimento próximo, consultivo e proativo. Ao mesmo tempo, tem um papel crucial para apoiar nossos assessorados de outplacement na sua recolocação profissional, aproximando-o de oportunidades. Se você possui um perfil dinâmico,...