Operations Intern

2 semanas atrás

Sao Paulo, Brasil DiDi Global Tempo inteiro

Company Overview:
If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99), meal delivery (99Food), or digital payments (99Pay).

To make life easier for millions of people every day, we are in the driving seat as part of DiDi Chuxing, the world's largest transport, and convenient platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.

Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.

Team Overview:
We are seeking a highly motivated Intern to join our Ride Hailing company's Engagement team. As an Engagement Intern, you will be responsible for assisting the engagement team in our strategies to engage both passengers and drivers in our platform, aiming to balance the market place in moments in which it is necessary. You will be working closely with our Cities teams, as well as with other teams such as Pricing, Marketing, Resources and Product Development to create engagement strategies that improve the user experience while also gaining market share.

As a member of our Engagement team, you will have the opportunity to gain hands-on experience in the ride-hailing industry, work on high-impact projects, and collaborate with cross-functional teams to drive business growth. We are committed to providing a challenging and rewarding experience for our interns, with opportunities for professional development and career growth within our company.

Role Responsibilities:

- Setting engagement incentives in our internal systems both for passengers and drivers to balance our marketplace
- Assist in creating reports and presentations to communicate engagement insights and recommendations to senior
- Updating our dashboard with new data of the marketplace and resources
- Collaborate with other teams to ensure engagement strategies align with overall business objectives
- Develop analysis to help team identify specific situations and problems in the marketplace
- Participate in our forums to discuss strategies and results of our actions

Role Qualifications:

- Currently pursuing a Bachelor's degree in a related field (e.g. Economics, Business, Engineering, Mathematics, Statistics, etc.)
- Advanced English
- Strong analytical skills and the ability to work with large data sets
- Familiarity with data analysis tools such as Excel, Google Sheets or Python
- Familiarity with presentations to our leadership team
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team environment
- You can adapt to our culture and ways of working
- Strong attention to detail and ability to prioritize tasks effectively

EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**Diversity & Inclusion**

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and iden

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