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Change and Release Management Analyst
3 meses atrás
Descrição da vaga
About the Position
If you believe that a business process can always be improved, we need to talk
Change and Release Management Process Analyst in the Global Technology team.
In this position, you will be responsible for supporting the change management vertical for a major ERP upgrade program.
It involves supporting routines such as impact mapping & mitigation, training, access management, and being the key person in understanding the new system functionality.
**Main Responsabilities**:
- Understand the different types of process changes from the ‘as-is’ to the ‘to-be’, assess potential impacts and risks to the project, and prepare plans to mitigate these impacts by working with functional teams
- Understand how the new process works and build training material for the end-users along with the functional SMEs and the development team
- Support in delivering training sessions (both in-person and virtually) and enable train-the-trainer programs
- Understand how the new system works and how to resolve business pain points on adapting to the new system during UAT, Go-Live, and Hyper Care
- Support the User Access team with job roles and profile mapping to ensure the right segregation of duties for all business processes
- Be guardians of the standard template and reduce process deviation (unless mandatory or critical)
- Ensure no business disruption as part of the ERP transition process
**What we are looking for**:
- Experience in supporting change management programs in the digital transformation space
- Fluency in written and spoken English
- Azure DevOps (must have some experience)
- ServiceNow (must have some experience)
- Solution Manager Experience (nice to have)
- Extremely resilient, collaborative, and communicative
