Support Analyst

7 meses atrás


Recife, Brasil Mesa Mobile Thinking Tempo inteiro

**Requisitos**:

- Formação ou curso em andamento em tecnologia da informação, ciência da compitação ou áreas afins.
- Conhecimento da plataforma Jira Service Management ou de outras plataformas de suporte (ServiceNow, Zendesk, Intercom, etc.)
- Habilidade técnica para investigar os casos, mesmo quando seja necessário consultar e realizar alterações em um banco de dados.
- Conhecimento sólido em criação e execução de consultas SQL.
- Investigar chamados de acordo com as nossas ferramentas disponíveis e garantir a satisfação dos usuários externos.
- Representar a voz do usuário, seus desejos de melhoria e onde eles têm mais dificulde.
- Experiência com processos de suporte ao usuário.
- Escrever e atualizar artigos do Help Center.
- Atendimento de chamados de produtos digitais.

Desejável:

- Conhecimento em análise de logs técnicos.
- Conhecimento em Postman ou semelhantes.
- Conhecimento em Metabase.
- Participação em projetos ágeis.



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