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Driver Community Intern
4 meses atrás
Company Overview:
If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99) or digital payments (99Pay).
To make life easier for millions of people every day, we are in the driving seat as part of DiDi Chuxing, the world's largest transport, and convenient platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.
Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.
Team Overview:
No Squad de Tools na área de Driver Community, integramos criatividade e dados para impulsionar iniciativas de comunicação e criação contínua de conteúdo para motoristas parceiros, visando elevar cada vez mais a percepção positiva a respeito da 99, oferecer apoio aos motoristas recém chegados por meio dicas e conteúdos educativos sobre corridas e app 99 e encontrar maneiras de promover engajamento nas comunidades. Nossa equipe testa frequentemente novos direcionamentos, abordagens e soluções de comunicação ativa nos grupos de comunidades de motoristas parceiros por meio de social listening e feedback loop, para manter uma alta vantagem competitiva e ser indispensável aos novos motoristas. Além disso, nosso squad também é responsável pela criação de dashboards para retroalimentar decisões de comunicação por meio de dados.
Role Responsibilities:
- Consolidar informações da área para apoio no monitoramento do desempenho das iniciativas de engajamento de motoristas.
- Criação e atualização de dashboards com foco no levantamento de oportunidades de aumentar resultados por meio de novas decisões de comunicação e treinamento com motoristas
- Auxílio nas rotinas de operação (update de materiais, agenda, alinhamentos com áreas internas)
- Realizar benchmarking para mapear mercado e levantar novas possibilidades de iniciativas de engajamento em comunidades de motoristas parceiros
Role Qualifications:
- Cursando Administração, Marketing ou correlatas;
- Formação prevista para no máximo dezembro de 2025;
- Boa comunicação verbal e escrita;
- Facilidade de comunicação interpessoal;
- Perfil organizado, comprometimento e analítico;
- Vontade de aprender e fazer a diferença.
- Importante: inglês intermediário
- Diferenciais: conhecimento de SQL e excel avançado
EEO Statement:
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
**Diversity & Inclusion**
Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.
We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
