Community Relations Specialist LATAM

1 semana atrás


São Paulo, São Paulo, Brasil BlaBlaCar Tempo inteiro
About BlaBlaCar

BlaBlaCar is the world's leading community-based travel platform, enabling 27 million members annually to carpool or travel by bus in 21 countries. Our team of 800 employees comprises over 50 nationalities, spread across 5 global offices, with 30% working remotely.

Your Mission

We are seeking a Community Relations Specialist to join our Customer Service team at BlaBlaCar. Your mission will be to provide exceptional support to our members: passengers and drivers, while working on high-impact projects.

Key Responsibilities
  • Assist members via various channels, responding to requests with a high level of quality.
  • Animate coaching sessions for internal team members.
  • Contribute to process improvements and policy development: identify issues and bring them to the attention of relevant stakeholders.
  • Manage Slack channels relevant to the Community Relations team.
  • Ensure seamless operation of activities, adapting to specific demands during periods of heightened necessity.
Requirements
  • Previous experience in customer service (at least 1 year).
  • Excellent communication and active listening skills, with a willingness to help others.
  • A strong knowledge of the internet ecosystem and intermediate/advanced MS Excel/Google Sheets skills.
  • Full working proficiency in English, Portuguese, and Spanish.
  • Familiarity with our company culture and values.
  • Ability to thrive in a collaborative, fast-growing, and innovative environment.
  • Capacity to take ownership, aligned with business priorities.
What We Offer
  • Full remote work possible in the country of employment.
  • 4 additional weeks of paid leave on top of legal maternity leave.
  • Financial support for home office equipment.
  • 30 days of paid holidays per year (after 12 months).
  • Local meal plan and public transport policy.
  • Comprehensive health insurance, dental care, and life insurance.
  • Gympass access.
  • Relocation package and visa support.
  • Free unlimited carpooling and bus rides.
  • Personal growth opportunities through trainings, mentorship, and internal mobility programs.
  • Employee Stock Ownership Plan.
  • Regular team building events.
  • Mental health support.


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