Community Relations Specialist LATAM

Há 7 dias


São Paulo, São Paulo, Brasil Blablacar Tempo inteiro

About BlaBlaCar

BlaBlaCar is the world's leading community-based travel platform, empowering 27 million members annually to carpool or travel by bus across 21 countries. Our diverse team of 800 employees, comprising over 50 nationalities, is spread across five global offices, with 30% working remotely.

Your Mission

We are seeking a Community Relations Specialist to join our Customer Service team at BlaBlaCar. Your mission will be to provide exceptional support to our members, passengers, and drivers, while driving high-impact projects.

As a Community Relations Specialist, you will be responsible for assisting members in the LatAm Carpool market. You will report to our Associate Manager, Maria Elena de Oliveira, and work closely with a team of 11.

Your Responsibilities

  • Provide high-quality support to members via various channels, including responding to member requests, social networks, and moderation.
  • Animate coaching sessions for internal team members to enhance their skills and knowledge.
  • Contribute to the improvement of BlaBlaCar processes and policies by identifying issues and bringing them to the attention of relevant stakeholders, such as the Knowledge and Tech teams.
  • Manage Slack channels relevant to the Community Relations team, including social networks, trust, and safety.
  • Ensure the seamless operation of all activities, adapting to specific demands during periods of heightened necessity, such as high activity periods or holidays.

Your Qualifications

  • Previous experience in customer service, with a minimum of one year.
  • Excellent communication and active listening skills, with a willingness to help others.
  • A strong knowledge of the internet ecosystem and proficiency in MS Excel or Google Sheets at an intermediate to advanced level.
  • Full working proficiency in English, Portuguese, and Spanish.
  • Familiarity with our BlaBlaPrinciples and a passion for working in a collaborative, fast-growing, and innovative environment.
  • Ability to take ownership and align with business priorities.
  • Nice to have: experience with the Salesforce platform.

What We Offer

  • Full remote work possible in the country of employment.
  • Additional weeks of paid maternity leave.
  • Financial support for home office equipment.
  • 30 days of paid holidays per year (after 12 months).
  • Local meal plan and public transport policy.
  • Omint health plan, dental care, and life insurance.
  • Gympass access.
  • Relocation package and visa support.
  • Free unlimited carpooling and bus rides.
  • Personal growth opportunities through trainings, mentorship, and internal mobility programs.
  • Employee Stock Ownership Plan.
  • Regular team building events.
  • Mental health support.
  • One day off per year to test our product and one day per year for social engagements with non-profits.


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