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LATAM Community Support Coordinator
2 meses atrás
Your Responsibilities
Provide assistance to members through various communication channels: address member inquiries (tickets, social media, moderation) with a high standard of quality. Facilitate coaching sessions for internal team members. Contribute to the enhancement of BlaBlaCar processes and policies: identify challenges and communicate them to relevant stakeholders, including the Knowledge and Tech teams. Manage Slack channels pertinent to the Community Engagement team (social media, trust and safety, etc.). Ensure the smooth execution of all activities, remaining flexible to specific demands during peak periods (high activity, holidays, etc.).Your Qualifications
Minimum of 1 year of experience in customer service. Outstanding communication and active listening abilities with a genuine desire to assist others. Strong understanding of the internet ecosystem and proficient use of MS Excel / Google Sheets at an intermediate to advanced level. Full working proficiency in English, Portuguese, and Spanish (please submit your CV in English). Alignment with our company values. Ability to thrive in a collaborative, fast-paced, and innovative environment. Capacity to take ownership, aligned with business priorities. Preferred: experience with the Salesforce platform.What We Offer
Fully remote work option available in the country of employment. Additional 4 weeks of maternity leave beyond legal requirements. Financial assistance for home office setup (900BRL one-time payment). 30 days of vacation per year (after 12 months). Local meal plan & public transport policy (CAJU card). Comprehensive health plan, dental care, and life insurance. Access to Gympass. Relocation support and visa assistance. Unlimited free carpooling & bus rides. Opportunities for personal development through training, mentorship, and internal mobility programs. Employee stock ownership plan. Regular team-building activities. Mental health support. One day off per year to experience our product and one day per year for community engagement with non-profits.Interested in Joining Us?
A 45-minute video call with your Talent Acquisition Manager to discuss your background, career aspirations, and address any questions. A remote exercise to assess your technical skills. A 60-minute video call with our Associate Manager - Brazil, to explore the role in depth. A 30-minute video call with our Senior Customer Operations Manager for vision alignment and finalizing the process. Our hiring process typically spans 25-30 days, with offers generally made within 48 hours. Commitment to Diversity BlaBlaCar is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. If you do not meet 100% of the qualifications outlined above, we encourage you to explain why you would still be a valuable addition to our team in your application.